Toby Gabriel

Unprofessional Management, Overfilled Oil Ruined Diagnostic Test, and Zero Accountability I am writing this review to warn prospective customers about the severe lack of technical competence, tra Diagnostic Test, and Zero Accountability I am writing this review to warn prospective customers about the severe lack of technical competence, transparency, and management accountability at Eastside Subaru. I brought my 2018 Subaru Outback to Eastside Subaru for an official Subaru Oil Consumption Test and paid $568.93 out-of-pocket for diagnostic setup and Phase 1 service (RO #276273). When I returned for Part 2 of the test (RO #278768), I expected to get diagnostic results. Instead, I was informed that the technician had overfilled the engine with oil during the Phase 1 setup, completely invalidating the test and yielding zero usable diagnostic data. Rather than taking responsibility for their shop error, the dealership’s service team—managed by Toby—handled the situation with absolute negligence: 1. Unauthorized Service Attempted as a Cover-Up: When I returned for Part 2, the shop restarted Phase 1 on its own initiative without asking for my prior consent or authorization. I was only informed that the test had been voided and restarted when I arrived to pick up the vehicle. I explicitly voiced my displeasure to the service advisor at pickup and have text message records proving no prior approval was ever requested or given. 2. Refusal of Refund Due to Inability to Accept In-Kind Service: Because I permanently relocated to California, driving back to Washington for a 1,200-mile recheck is impossible. Despite the fact that $568.93 was paid for a complete diagnostic service that yielded zero valid output due to technician error, Toby refused to issue a refund. 3. Misusing Manufacturer Disclaimers to Cover Shop Error: In written communications, Toby attempted to justify denying a refund for customer-paid shop error by pointing to a "Title Alert" status in Subaru's database. A title alert waives factory warranty coverage; it does NOT give a service manager legal authorization to retain customer money for a diagnostic test that his own shop ruined through basic overfilling. Using warranty disclaimers as a shield for poor workmanship reflects extremely poorly on the management standards at this facility. If you expect professional service, qualified technicians who can perform a simple oil fill accurately, or management that takes accountability for operational mistakes, stay far away from Eastside Subaru. I am pursuing formal billing disputes through my credit card issuer, alongside complaints with Subaru of America Customer Care and the Washington State Attorney General's Consumer Protection Division. More

Print

I came in to do my service, Art was an excellent advisor, he made sure I was able to understand what the technician was recommending and why they were recommending that to me. Even though my car was dirty on he made sure I was able to understand what the technician was recommending and why they were recommending that to me. Even though my car was dirty once I got it back, I knew all of that dirt was mine and I dont expect the technician to have to clean my mess. Over all supper content with the quality of service. More

Print

Eastside Subaru is not my go to choice as it’s a like and dislike kind of mood towards this dealership. dislike kind of mood towards this dealership. More

Print

This is the second car I’ve purchased from Eastside, and once again, they exceeded my expectations. I wouldn’t take my car anywhere else for service. they have completely earned my trust. The team goes abov once again, they exceeded my expectations. I wouldn’t take my car anywhere else for service. they have completely earned my trust. The team goes above and beyond to make things happen, and they’re always honest, straightforward, and genuinely care. They treat me like family and always make sure I’m well taken care of. I highly recommend them to anyone looking for great service and a dealership that truly stands behind their word. More

Print

Exact and professional courteous, inspection of vehicle thoroughly and repairs of small nature without extra cost. thoroughly and repairs of small nature without extra cost. More

Print

Excellent Service. This is one of the reasons I have been coming for around 20 years to Eastside Subaru for Service and have bought several cars from them. Toby, Jake, This is one of the reasons I have been coming for around 20 years to Eastside Subaru for Service and have bought several cars from them. Toby, Jake, and Jeff have often assisted me over the years, and I have always been please with the Service I received from them. More

Print