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Scott Shaffer
Scott Shaffer at Coulter INFINITI

Scott Shaffer

Assistant Service Manager

Coulter INFINITI

6225 E Test Drive
Mesa, AZ 85206

Contact Me
4.9
144 Reviews

Experienced service consultant. I have worked in the automotive industry since 2000. I enjoy being around cars and love meeting new car enthusiasts.

Dealership Experience

10 yrs, 5 mos

Industry Experience

26 yrs, 5 mos

Specialties & Trainings

NISSAN OWNER FIRST RECOGNITION 2013-2015

INFINITI OWNER FIRST RECOGNITION 2016-CURRENT

4.9

144 Reviews

Write a Review

144 Reviews of Scott Shaffer

October 08, 2026

Dealership Rating
Employee Rating

Service is always top notch; they are thorough and care about their customers. I had a question that led to a concern, and they looked into it immediately. And helped remedy it. More

by MichellePals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Toby Hochstetler

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Oct 08, 2026

Coulter INFINITI responded

Thorough attention and prompt follow-up are central to how our service department operates. Knowing you found our work on your INFINITI QX80 both thorough and swiftly resolved is rewarding. Thank you for your kind words and five-star rating.

October 07, 2026

Dealership Rating
Employee Rating

Very happy with my last visit in your dealership for my service. Especially appreciate professional approach of my advisor Scott Shaffer. He is a great asset to your dealership. More

by babice777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 08, 2026

Coulter INFINITI responded

Your praise for Scott’s professional approach highlights the dedication our service department brings to every appointment. Your kind words about Scott and the service on your INFINITI IPL G mean a lot to our team.

October 06, 2026

Dealership Rating
Employee Rating

Excellent job finding a developing, potentially very serious problems, during regular maintenance visit. THANK YOU for great customer care, service. Scott Shaffer did excellent job. More

by babice777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 06, 2026

Coulter INFINITI responded

We’re glad you found the maintenance visit on your INFINITI IPL G so thorough and that we were able to uncover a potentially serious issue. Hearing that Scott provided such attentive care means a lot to our service department.

January 07, 2026

Dealership Rating
Employee Rating

Mr Scott Shaffer is a great asset in your dealership, a real jewel. Takes excellent care of his customers, knowledgeable and always delivers to the customer’s delight. I highly recommend him. More

by babice777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 07, 2026

Coulter INFINITI responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Coulter INFINITI, we look forward to having you as a valued customer for many years to come!

Jan 08, 2026

babice777 responded

👍

January 05, 2026

Dealership Rating
Employee Rating

Scott in maintenance service is fantastic! He always goes above and beyond to accommodate work schedules and is quick to respond in communication. Very professional and friendly service! More

by lgodzich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Toby Hochstetler

Print
Jan 05, 2026

Coulter INFINITI responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jan 06, 2026

Coulter INFINITI responded

Hi Lgodzich, we are very happy to have provided you with such a positive experience! We hope you have a great day!

December 04, 2025

Dealership Rating
Employee Rating

Scott Shaffer is my service manager and he's outstanding, very professional and on time. Very friendly and goes out of his way to help. Thank you More

by lilianeeem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 05, 2025

Coulter INFINITI responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 04, 2025

Dealership Rating
Employee Rating

Scott Shaffer always treats us with the utmost respect and professionalism. Scott and his team are dedicated to A-1 service and do a great job of communication. More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 04, 2025

Coulter INFINITI responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 02, 2025

Dealership Rating
Employee Rating

Excellent service, my serrvice adviser Mr Scott Shaffer is a real asset to your dealership, reliable and willing to help honestly More

by babice777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 02, 2025

Coulter INFINITI responded

Thank you for choosing Coulter INFINITI. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Dec 03, 2025

Coulter INFINITI responded

Babice777, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Coulter INFINITI.

November 22, 2025

Dealership Rating
Employee Rating

Dealt with Scott in service and he is great. Kept me informed throughout and was very informative More

by Jubomm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 22, 2025

Coulter INFINITI responded

Thanks for sharing your thoughts about your experience with Coulter INFINITI. We appreciate your business and hope to see you again soon!

September 24, 2025

Dealership Rating
Employee Rating

Outstanding service on my Infiniti QX 60 and great customer service from Scott my service rep. More

by borgmancc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Sep 24, 2025

Coulter INFINITI responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Coulter INFINITI!

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