Todd Eckard

I actually dropped my car off on Friday night before closing. They performed the maintenance I asked for on Saturday. Very happy with the service department. closing. They performed the maintenance I asked for on Saturday. Very happy with the service department. More

by srex519613 Verified Customer Verified Customer

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I have been going to Koons since I moved back to Carroll County 11 years ago and have been exceptionally pleased with service and staff. Thank you! County 11 years ago and have been exceptionally pleased with service and staff. Thank you! More

by kathleencromwell Verified Customer Verified Customer

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Todd is great to work with and very helpful. I appreciate all of his help I appreciate all of his help More

by amymika Verified Customer Verified Customer

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Todd Eckard knows me and my car and provides exceptional customer service. The shuttle service takes me to work while my car is serviced and can pick me up if needed. The mechanic does a great job. My car a customer service. The shuttle service takes me to work while my car is serviced and can pick me up if needed. The mechanic does a great job. My car always feels secure and sturdy after service and repair. More

by mbatten0 Verified Customer Verified Customer

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Very good about keeping me updated on my services takes To and from work and home my service representative always keeps me informed of how my service is going and I could say enough about Todd he h takes To and from work and home my service representative always keeps me informed of how my service is going and I could say enough about Todd he has been great More

by janice2714 Verified Customer Verified Customer

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My service gentleman Mr. Todd is phenomenal he’s the only service representative that I always request. Due to his politeness, courteous and honesty. Todd is phenomenal he’s the only service representative that I always request. Due to his politeness, courteous and honesty. More

by Dee Verified Customer Verified Customer

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As a representative Todd was excellent. He was kept me informed as to what needed to be done to my car as well as pricing. He processed me out, and I was able to pay him and pay through him He was kept me informed as to what needed to be done to my car as well as pricing. He processed me out, and I was able to pay him and pay through him and then he walked it over to the cashiers office gave me my ticket to get my car wash and all of that so Todd was an excellent representative. I love the alignment that was done. Apparently it was minimal alignment needed, but they did the alignment and I feel the difference in high on my car is driving.. My only concern was that in the waiting area the coffee machine was not working nor was the television so I’ve never been to a car dealership with you couldn’t get a cup of coffee or watch television so hopefully you guys are gonna fix that. More

by emeraldodb3523 Verified Customer Verified Customer

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I had for full synthetic change u didn’t coz it’s 10k u did for5k interval so u owed me one 5k oil change did for5k interval so u owed me one 5k oil change More

by manlalani Verified Customer Verified Customer

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I have always been treated well by customer service at Koons. I will take my vehicle anywhere else but here. Koons. I will take my vehicle anywhere else but here. More

by inacolfelt Verified Customer Verified Customer

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Had to schedule on the website with somebody besides Todd and felt devastated! Thank goodness he was available when I got there and was able to take care of the car. Had a lot of work done and he got me ou and felt devastated! Thank goodness he was available when I got there and was able to take care of the car. Had a lot of work done and he got me out there 2hrs earlier than the estimates! Now that is Todd and his great care for his customers and the Koons brand! -- (PLEASE make sure the TV has something on next time!!! It was off line. OMG The loud snorer, the laughing guy and his loud video on his phone, the lady talking at the top of her volume controls. It was a test of true tolerance!) More

by dwrich66 Verified Customer Verified Customer

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