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Todd Froehlich
Todd Froehlich at Al Piemonte Buick GMC
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Todd Froehlich | Page 2

Service Advisor

Al Piemonte Buick GMC

364 W Grand Ave
Elmhurst, IL 60126

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4.7
344 Reviews

Dealership Experience

14 yrs, 7 mos

Industry Experience

22 yrs, 2 mos

4.7

344 Reviews

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344 Reviews of Todd Froehlich

February 28, 2024

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Employee Rating

Muy mal servicio , me querían vender una camioneta en muy mal estado la transmisión y otras cosas q tenía , aún se molestaron cuando les dije q me la arreglaran More

by yoelorihuela77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Valdivia

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Mar 01, 2024

Al Piemonte Buick GMC responded

Esta no es la experiencia que proponemos brindar a nuestros clientes. Nos gustaría discutir su visita más a fondo para que podamos avanzar en una dirección positiva. Por favor, comuníquese con nosotros lo antes posible. The Al Piemonte Buick GMC Team 888-851-4025

February 14, 2024

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Todd is the best. Your service dept. is the reason I continue to buy vehicles here. More

by DAVENPORT22
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Recommend Dealer
Yes
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Feb 16, 2024

Al Piemonte Buick GMC responded

Daven, thank you for the feedback! We are happy to hear about your positive experience at Al Piemonte Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

February 10, 2024

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Employee Rating

I had to call to get status on my vehicle Service adviser call but didn’t left a message More

by EALMENDAREZ7
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

Helpful
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Feb 12, 2024

Al Piemonte Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. The Al Piemonte Buick GMC Team 888-851-4025

January 31, 2024

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Employee Rating

The tech found the the issue wete others could not. The cost was a little more than i felt is should have been, but it is fixed. More

by Manuelharrah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

Helpful
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Feb 02, 2024

Al Piemonte Buick GMC responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 24, 2024

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I brought my car in on a Saturday afternoon Because the check engine light came on And had no Acceleration power at all.I was greeted by Neil who Took my car in and listened to my concerns.he was even abl More

by wawa3568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Neil Myhre

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Jan 26, 2024

Al Piemonte Buick GMC responded

Thank you for the review. We appreciate you taking the time to write about your experience. The weekend service is specially designed to be very fast and efficient. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. We are very happy we were able to accommodate your vehicle, and we hope your grandson had a great birthday. Take care! Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 18, 2024

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It is a pleasure to have my car serviced. I'm always greeted with a friendly hello from Todd. He is quick to assess my concerns and let's me know the status of the situation. More

by dclococo
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Recommend Dealer
Yes
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Jan 21, 2024

Al Piemonte Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 18, 2024

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I was stranded with the vehicle. Todd arranged for the tow, got it to the dealership for prompt repair. Thank you Todd More

by JUNKMAN60191
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Recommend Dealer
Yes
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Jan 21, 2024

Al Piemonte Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 10, 2024

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Employee Rating

VERY GOOD X X X X X X X X X X X X X X X More

by THENICK04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Valdivia

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Jan 11, 2024

Al Piemonte Buick GMC responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 06, 2024

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Employee Rating

Great service and Todd was very helpful getting me back into the vehicle as soon as possible. More

by clarence2463
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Recommend Dealer
Yes
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Jan 09, 2024

Al Piemonte Buick GMC responded

Hi Clarence, and thank you for this great review! We're happy to hear that Todd took care of you! They are a great asset and we appreciate all that they do. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

January 03, 2024

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I’ve been buying vehicle’s since 1999 here always had a great relationship with service techs.I’ve known Todd a very long time and he always tells me what wrong and how much of a cost great guy! More

by SCOTTJULIE1966
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Workmanship
Service Time
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Recommend Dealer
Yes
Helpful
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Jan 04, 2024

Al Piemonte Buick GMC responded

Scott, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Al Piemonte Buick GMC Team 888-851-4025

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