Todd Hardeman

FRAUD! Check behind to make sure completed what was billed I was told by the sales representative that if I purchased the premium warranty on my factory certified 2015 xse Camry when I purchased it last Thanks I was told by the sales representative that if I purchased the premium warranty on my factory certified 2015 xse Camry when I purchased it last Thanksgiving 18, that for the next three years all I would have to do is pay for gas, tires and brakes. So when I got home from a business trip Memorial Day weekend to find 2" of standing water in the bottom of the car, mold growing on the carpets, on the suede and leather seats, even mildew on the ceiling, and their service department told me the evaporator drain was clogged but I was responsible for the $3,600 in damages and I needed to file a claim with my insurance, I was not happy. Nor was I happy with the work that they did, the seats weren't put back correctly the trim wasn't put on correctly and the car still smelled like mildew when I picked it up on June 25th, the smell never went away. On July 23rd, (3 1/2 weeks later) I found standing water under the seat again, and I brought it right back to Koons Toyota. This time the service department says that the evaporator box is cracked, and it's a new leak, completely unrelated, and I need to file another insurance claim to fix the new water damage. I'm pretty sure no one in their right mind is going to believe that only 7 months after purchasing a factory certified Toyota with 50K miles on it that two completely unrelated leaks occurred in the same exact part of the car, three weeks apart from each other, and both flooded the car with water. So far the dealership is saying it's not their responsibility to fix. Everyone else I've talked to about this including 3 USAA adjusters and Toyota corporate thinks they misdiagnosed the problem in the first place, or at the very least missed the cracked evaporator box, and should be responsible for the damages, but the dealership is refusing to fix it. But that's not the worst part. At the beginning of the first (month long) water damage repair, they were also supposed to change the oil, rotate the tires and patch a nail I had in my back right tire, as part of the 60K mile certified / warranty maintenance agreement. The paperwork I took with me on June 25 stated that they patched the tire, rotated the tires, and changed the oil . But when I went to drive it off the lot, my back right tire was still low. So though the paperwork explicitly stated they had patched the tire and changed the oil, they had done neither. In fact, the nail was in the sidewall, so it could not have been patched. It had to be replaced instead. Then the service advisor thought to check the oil to make sure it had been changed, and it was black. It's not the first time that they have failed to rotate the tires, but I didn't think to look to make sure the oil had been changed on other visits. I never thought I would have to check over a Toyota dealership's work. I don't know if they changed the oil in that car once in any of the 3 times I brought it there, other than after I caught them. It would be one thing if they forgot, but the paperwork clearly stated the work had been done, and I have been trusting that paperwork. If the sidewall had blown out on the highway it could have killed me, my family, or somebody else on the road if I hadn't realized that tire wasn't rotated. 2 days later I was due to drive 600 miles to Lake Erie and back. That's not just abysmal service. That's complete negligence. Please heed my warning. You don't want to lose your time and especially your money chasing them down trying to get them to complete repairs, be out 24K so far like I am, or worse lose a family member because they didn't complete something you counted on in order to be safe on the road. Just go somewhere else. I sure wish I had. I wouldn't trust Koons Toyota of Annapolis with anything valuable, let alone the investment you are making in your future. I can't be the only person this has happened to either. More

Report | Print

Ask for Todd! Todd Hardeman is the product specialist you should ask for at Koons Annapolis Toyota. Todd is a “go with the flow” kind of guy (a gentleman, not sale Todd Hardeman is the product specialist you should ask for at Koons Annapolis Toyota. Todd is a “go with the flow” kind of guy (a gentleman, not salesy or pushy) who listens to what you want then quietly produces it. He answered my many questions and was honest in stating his likes and dislikes about a vehicle which brought my attention to things I hadn’t thought of. Working with Todd has been a refreshing experience in the auto sales business. I knew he wasn't saying something in order to make a sale but was looking out for my best interest. When the numbers didn’t work on my first choice he found another car that did work out. I love my new Highlander! Todd went the extra mile by helping me return a leased vehicle to another dealership, plus he spent extra time teaching me how to use the electronics in my new car. My whole experience with Koons Annapolis Toyota has been very positive. They’re a great group of people! Go check them out and ask for Todd. More

Report | Print

Excellent! Todd was wonderful! He guided me through all the different vehicles I was interested in until I decided. He was thorough professional, and friendly! Todd was wonderful! He guided me through all the different vehicles I was interested in until I decided. He was thorough professional, and friendly! I am a Koons Annapolis Toyota customer!! Viktor did a great job walking through the financing too! More

Report | Print