Todd Kerns
Todd Kerns at Tri State Nissan

Todd Kerns

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.9
114 Reviews
4.9

114 Reviews

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114 Reviews of Todd Kerns

September 05, 2026

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I called up the service department to see if they could fit me in for a state inspection and oil change and tire rotation. They said bring it right in. They took me straight away and I was done in an hour. More

by westdonaldj
Service Price Transparency
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Recommend Dealer
Yes
Sep 15, 2026

Tri State Nissan responded

Thank you so much for sharing your experience! We’re glad our service team could get you right in for your state inspection, oil change, and tire rotation and have you back on the road in about an hour. We also appreciate you giving us the opportunity to make the inspection situation right. Thank you for trusting Tri-State Nissan here in Winchester with your vehicle. We truly appreciate your business!

September 02, 2026

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I Got great service from them. Very professional, quick, and friendly. I will be coming back. More

by pmorey85
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Recommend Dealer
Yes
Sep 15, 2026

Tri State Nissan responded

Thank you so much for the great review! We’re glad Todd and our service team made your visit quick, friendly, and easy from start to finish. Hearing that you’ll be coming back means a lot to us. We truly appreciate your trust and look forward to taking care of you again!

August 13, 2026

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Tri State quickly became our 'Go To' for service and selection. We bought our used Ram there and the experience was delightful! We needed some service and inspections done on our Lexus and again on the More

by TRAUTNER
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Recommend Dealer
Yes
Aug 30, 2026

Tri State Nissan responded

Thank you so much for making us your “go-to” dealership! We love hearing that you had a great experience buying your used Ram and that Todd and our service team have continued to take good care of both your Ram and Lexus. We work on all makes and models, so we’re happy to be a convenient place for everything from routine maintenance to state inspections. Thanks for trusting Tri-State Nissan in Winchester with your vehicles—we really appreciate it!

June 16, 2026

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Everyone is always very friendly. The service department is efficient and my Rogue always comes back clean. Great place to buy a car and have it serviced. More

by harryrudy71
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Recommend Dealer
Yes
Jun 28, 2026

Tri State Nissan responded

Thank you for the wonderful review and for your continued trust in Tri-State Nissan. We’re delighted to hear that our team consistently provides friendly, efficient service and that your Rogue is returned clean and ready to go after each visit. We’ll be sure to share your kind words with Kevin, Todd, Martin, and Cierra, who will all appreciate the recognition. Thank you for recommending both our sales and service teams in Winchester. We truly appreciate your support and look forward to serving you for many years to come.

May 27, 2026

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They always value your business and take care of things that need attention thanks again More

by DEBRAGALLIHER
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Recommend Dealer
Yes

Other Employees Tagged: Julius Zakery, Martin Arellano , Tony Bates, Webb,darrell

Jun 04, 2026

Tri State Nissan responded

Debra, thank you for your kind words and for your continued trust in our team. We’re glad to hear you feel valued and that we’ve been able to take care of the things that need attention for your vehicle. Building lasting relationships with our customers is important to us, and we truly appreciate your loyalty. Thank you again for choosing Tri-State Nissan Service in Winchester, and we look forward to helping you in the future.

May 09, 2026

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Super easy to schedule service appts online. Service team is amazing and very polite, attentive, and knowledgeable. More

by AW
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Recommend Dealer
Yes
Jun 04, 2026

Tri State Nissan responded

Thank you for the wonderful review. We’re glad to hear that scheduling your service appointment online was easy and convenient. It’s also great to know our service team provided the polite, attentive, and knowledgeable experience we strive to deliver every day. We truly appreciate your kind words and your trust in Tri-State Nissan Service in Winchester. We look forward to serving you again in the future.

February 15, 2026

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The dealership is great I have bought several cars from here. The service department gets you in and out and keeps you updated on your car. More

by 77COX
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Recommend Dealer
Yes
Feb 20, 2026

Tri State Nissan responded

Thank you for continuing to choose us over the years. It truly means a lot that you’ve purchased several vehicles here and trust both our sales and service teams. Thank you for your loyalty and for sharing your experience. We’re glad to hear the service department has kept things efficient and communicated clearly while your vehicle was here. That kind of consistency is what we strive for every day. We appreciate you and look forward to taking care of you for many more years to come.

February 08, 2026

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Excellent customer service and knowledgeable staff. Highly recommend this service department for all your warranty needs. More

by Carolwmcmahan
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Recommend Dealer
Yes
Feb 17, 2026

Tri State Nissan responded

Thank you, Carol, for taking the time to share your experience. We truly appreciate your kind words and your recommendation. It's great to hear that you found our team knowledgeable and that the customer service stood out to you. Providing clear, dependable support especially when it comes to warranty work is something we take seriously, so your feedback means a great deal. Thank you again, Carol, for your trust and for recommending our service department. We look forward to taking care of you again whenever you need us.

January 31, 2026

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I was very satisfied with the service that I received on my 2025 Nissan Frontier. More

by GGBEAR4951
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Recommend Dealer
Yes
Feb 12, 2026

Tri State Nissan responded

Thank you for taking the time to share your feedback. We truly appreciate you choosing us to service your 2025 Nissan Frontier, and we’re glad to hear everything met your expectations from workmanship to communication and timing. Thank you again for your trust and for allowing our team to take care of your vehicle. We look forward to being here for you whenever you need us next.

January 29, 2026

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Todd’s great to work with and I like dealing with the same person each time I come in and that they have the history of the car available. More

by pmears63
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Recommend Dealer
Yes
Feb 12, 2026

Tri State Nissan responded

Thank you for taking the time to share this. We really appreciate you coming back and trusting us with your vehicle. Working with the same advisor and having that vehicle history on hand makes a big difference, and Todd takes a lot of pride in providing that kind of consistent care. Thank you again for your continued business, and thank you for being part of our Tri-State Nissan family.

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