High quality at a reasonable price.
Kevin explained all repairs and maintenance in simple terms.
Kevin explained all repairs and maintenance in simple terms.
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by ES_FAA
Verified Customer
Verified Customer
Service Price Transparency
Every time I go there the wait time is extremely long.
It cost 57.00 to get a tire changed and plugged. I was told it would take 20 minutes to get it changed
it was almost 2 hrs . I was quoted a price
It cost 57.00 to get a tire changed and plugged. I was told it would take 20 minutes to get it changed
it was almost 2 hrs . I was quoted a price of iway over $600.00 to get the small piece of metal that covers the keyhole repaired.
That is insane. I have bought 4 new vehicles from Nissan. Never again. I will definitely be going back to Toyota.
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by dvansickler
Verified Customer
Verified Customer
Service Price Transparency
Apr 23, 2026 -
Tri State Nissan responded
Thank you for your feedback. We’re sorry to hear that your recent experiences have not met your expectations, particularly regarding wait times and pricing. We understand how important efficiency and clear communication are during service visits. Your comments have been shared with our team for review. If you’re open to discussing your experience further, we welcome the opportunity to speak with you directly at your convenience.
The dealership is great I have bought several cars from
here. The service department gets you in and out and keeps you updated on your car.
here. The service department gets you in and out and keeps you updated on your car.
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by 77COX
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2026 -
Tri State Nissan responded
Thank you for continuing to choose us over the years. It truly means a lot that you’ve purchased several vehicles here and trust both our sales and service teams. Thank you for your loyalty and for sharing your experience. We’re glad to hear the service department has kept things efficient and communicated clearly while your vehicle was here. That kind of consistency is what we strive for every day. We appreciate you and look forward to taking care of you for many more years to come.
Always good service and done in the time frame that was
given when asked when it would ready.
given when asked when it would ready.
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by junenorwood
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2025 -
Tri State Nissan responded
Thank you, June. We appreciate you taking the time to share your experience and are glad to hear that Kevin, Todd, and Martin provided good service and met your expected timeframe. Your feedback helps us continue improving the way we serve our customers. Thank you again for your trust and for choosing us for your vehicle’s service needs.
Went in for an oil change, got quick, friendly service.
Rear view mirror had fallen off, I asked if it could be looked at, if not , I would make an appointment. It was reattached, free of charge. I couldn’
Rear view mirror had fallen off, I asked if it could be looked at, if not , I would make an appointment. It was reattached, free of charge. I couldn’t be happier.
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by paulriley8814
Verified Customer
Verified Customer
Service Price Transparency
Dec 04, 2025 -
Tri State Nissan responded
Thank you, Paul. We’re so glad to hear that Kevin and the service team took great care of you and went the extra mile to get everything handled quickly—and at no charge. It’s great knowing you left happy and feeling well taken care of. Thank you again for your trust and for sharing your experience with us.
As usual, the work was performed quickly and correctly.
Will recommend to anyone needing setvice
Will recommend to anyone needing setvice
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by kcmaop
Verified Customer
Verified Customer
Service Price Transparency
Nov 13, 2025 -
Tri State Nissan responded
Thank you for sharing your experience. We are glad to hear everything went smoothly and that our team continues to meet your expectations. We truly appreciate your recommendation and thank you again for trusting us with your vehicle.
Great people.
Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience.
Honest and knowledgeable. No pressure. Good quick service. Nice customer lounge. Overall, a good experience.
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by SDP222
Verified Customer
Verified Customer
Service Price Transparency
Aug 09, 2025 -
Tri State Nissan responded
Thank you for the excellent 5-star review. We’re glad to hear your visit was a positive one from start to finish, with honest, knowledgeable, and pressure-free service. It’s great to know Kevin, Todd, Bob, and Skylar all contributed to making the process smooth and efficient, and that you enjoyed the comfort of our lounge while your vehicle was serviced. We appreciate your trust and look forward to helping you again.
When I first got there, the associate mentioned that I
didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said
didn’t have an appointment until 1 PM which I did not set that time, but I told them that I had to come in that morning and drop it off and she said that would be fine, but it looked like there was a little bit of miscommunication between the service department and the rental department so I’m standing and waiting around for everything to get in place knowing that I called them last Thursday and they had Friday and Saturday to have it prepared for Monday but Kevin was amazing. He called me and kept me updated on the progress of my Nissan.
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by amber_riggleman
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Tri State Nissan responded
Hi Amber, thank you so much for taking the time to share your experience with us. While we’re truly sorry to hear there was some initial miscommunication between our service and rental departments, we’re grateful for your patience and understanding. We’re especially thrilled to hear that Kevin took such great care of you and kept you informed throughout the process—that kind of proactive communication is exactly what we strive for as part of our commitment to exceeding expectations. We’re always working to improve, and feedback like yours helps us grow. Thank you again for your trust and your thoughtful review—we look forward to providing an even smoother experience next time!
Although it took two weeks and several challenges to get
my car fixed, the experience was fine. Kevin kept me informed during the process.
my car fixed, the experience was fine. Kevin kept me informed during the process.
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by cana2006
Verified Customer
Verified Customer
Service Price Transparency
Apr 04, 2025 -
Tri State Nissan responded
Thank you so much for sharing your experience with us! We’re thrilled to hear that Kevin kept you well-informed throughout the process, even when there were challenges along the way. Clear communication is key to delivering exceptional service, and Kevin’s dedication to keeping you updated truly embodies our commitment to exceeding expectations.
We appreciate your patience and understanding throughout the repair process. Our team strives to be problem solvers and provide honest, transparent service every step of the way. It's all part of building lasting relationships with our valued customers like you!
Thanks again for your kind words and for choosing us. If you ever need anything in the future, don’t hesitate to reach out—we’re here to help!
The employees there are always friendly and helpful.
They made sure to address my needs in a timely manner.
They made sure to address my needs in a timely manner.
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by btaylor27
Verified Customer
Verified Customer
Service Price Transparency
Mar 02, 2025 -
Tri State Nissan responded
Thank you so much for your kind words! We’re thrilled to hear that our team was friendly, helpful, and made sure to take care of your needs in a timely manner. Providing top-notch customer service is what we strive for every day, and knowing we delivered that for you means the world to us. We truly appreciate your support and look forward to serving you again in the future!
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