Todd Macon | Page 21

Fiat-LT I had the best customer experience at the Glenbrook Fiat with the dealer LT. LT and Todd were so patient while I was picking out the model and edition I had the best customer experience at the Glenbrook Fiat with the dealer LT. LT and Todd were so patient while I was picking out the model and edition I wanted. My car was brought in from Ohio and arrived in great condition. After we finalized the purchase, LT spent over an hour setting the car up for me exactly how I wanted and explained how to work everything in detail. During my drive home to South Bend, I knew how to operate everything. I know most people dread dealing with dealers but know if you go to this fiat, you will be in great hands with LT and Todd. They both have amazing integrity, honesty and accountability. The finance guy was a little pushy but I won't judge him for not being as bomb as LT and Todd. ;) Jennifer S. More

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Great vehicle knowledge We went in looking for a small suv. Kip Weicht listened to what we were looking for and suggested a vehicle that we had not thought of. We checked out We went in looking for a small suv. Kip Weicht listened to what we were looking for and suggested a vehicle that we had not thought of. We checked out the fiat 500 and it was perfect! I was impressed with his vehicle knowledge and that he really listened to what we were looking for. He made the process so easy from start to finish! Thanks Kip and team! More

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Worst dealership and service department The sales staff and management are rude, they lie, they keep you waiting hours, they offer you one price and finance another. We purchased from this d The sales staff and management are rude, they lie, they keep you waiting hours, they offer you one price and finance another. We purchased from this dealership and took a 10,000$ loss to get out of the car we bought from them less than a year ago. Their service department is DESPICABLE! In the 10 months we owned our Fiat, it spent 5 months on their lot waiting on service, or just sitting there because the service department refused to contact us to let us know it was ready. They also called me a liar, despite proof of the errors that occurred. I chose to take a financial hammer to the face rather than continue driving a car that had to be serviced there. The "owner's son, Matt" was even pompous, rude, degrading and unwilling to try to set things right. Walking through the door of Glenbrook was worse than being hit by a train. More

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I was looking to trade my used car in & purchase a new Fiat 500. I still owed on my car, but they gave me a good price for mine. LT Thompson was very knowledgeable about the car and answered all my new Fiat 500. I still owed on my car, but they gave me a good price for mine. LT Thompson was very knowledgeable about the car and answered all my questions. Between him and Todd Macon, they took good care of me and gave me a good deal. I originally came in to look at a certain car, but then found another one that I liked better & they made it work for me and my budget. The finance manager that we dealt with was very forceful and tried to hurry us along. It was close to 8 pm, but that is only because we had to wait on him for 30 minutes and we were told there was no one before us. Other than that, I had a very good experience. I would recommend them to anyone looking to buy a car, and I love my new Fiat! Thank you, Patty Fett More

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We made two visits before we could make up or minds as to which vehicle we wanted and the staff accommodated us with all of our questions and indecision. We ultimately chose the first car we looked at and we which vehicle we wanted and the staff accommodated us with all of our questions and indecision. We ultimately chose the first car we looked at and we are very happy. The deal was great and so was the staff. More

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This dealer lists a certain price on cars.com and their own website. Then when you go to see the vehicle they say that's the suggested retail price not the actual price. It was 7,000 more. Bait and switch own website. Then when you go to see the vehicle they say that's the suggested retail price not the actual price. It was 7,000 more. Bait and switch scam at its best. Don't waste your time and effort with them. These type of dealerships don't deserve to be around. More

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It was the quickest, most professional auto buying process experience we have ever had. Ken was right up front with any and all questions and concerns, and jumped thru hoops to accommodate our needs. process experience we have ever had. Ken was right up front with any and all questions and concerns, and jumped thru hoops to accommodate our needs. Jeff was very prompt and courteous,knowledgeable and awesome to deal with considering he has to do with finance. Overall our needs and satisfaction seemed more important than at any other dealership. Thank You Gael And Kathy Conway More

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From the time I met Joe I knew I made the right choice of dealerships. He was very knowlegeable about the Jeep I was interested in and made me feel very comfortable with the whole process. Exceptional serv dealerships. He was very knowlegeable about the Jeep I was interested in and made me feel very comfortable with the whole process. Exceptional service! Todd Macon worked extra hard to get me the best financing and payment plan I preferred. I will definitely have all my service needs done at Glenbrook Dodge. Thanks all for an enjoyable experience! More

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Both Steve and Todd were very knowledgeable and extremely Both Steve and Todd were very knowledgeable and extremely helpful. I had to return a few times to complete the service of parts I ordered. The servic Both Steve and Todd were very knowledgeable and extremely helpful. I had to return a few times to complete the service of parts I ordered. The service department was fast and very neat. I feel the price was a bit high but so is everything in this economy. Thank you to everyone for their help. More

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I was just in the process of starting to look for a car. Raul was friendly and professional. From test drive to signing the final papers, I have no complaints. He listened to what I was looking for and he Raul was friendly and professional. From test drive to signing the final papers, I have no complaints. He listened to what I was looking for and helped me find the perfect car. They worked with me on my trade and made me a deal I couldn't say no to. I will definitely go there again the next time I am looking for a car! More

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