Todd Nichols | Page 8

The best deal possible and so accommodating to us. They truly helped me get what I wanted and took time for me to really look. They truly helped me get what I wanted and took time for me to really look. More

by owsanabria2013 Verified Customer Verified Customer

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Take care of their customers like they’re family. I’ve already sent friends there who are looking for a new vehicle and will continue to do so because I know they will be taken care of! I’ve already sent friends there who are looking for a new vehicle and will continue to do so because I know they will be taken care of! More

by BLAKE.SCHEARER Verified Customer Verified Customer

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UPDATE: Since I last posted this review, the GM of the dealership has contacted me personally and we have discussed the poor purchasing experience I received. He is now completely aware of all factors beh dealership has contacted me personally and we have discussed the poor purchasing experience I received. He is now completely aware of all factors behind this review. He did not ask me to change this review, so I commend him on that. I will however change my star rating for him. Mr. Shaw, thank you for making contact and listening to me. Buyer Beware! If you are an "Online" or an "Out-of-State" buyer, THINK TWICE or just DON'T DO IT, before you purchase from this dealership. The dealership leadership (GM and Sales Managers) and it's employees salesman (AC) and F&I (JR) have poor communication / disclosure skills, poor customer service (F&I was confrontational), poor vehicle delivery protocols (salesman), and the third party they use for paperwork sends individuals that do not know exactly what they are doing. The only reason the dealership received a 1 star is b/c I could not leave a zero. This review is on the dealership, NOT on the truck I purchased. 1) Initial sales manager did not return call as promised 2) Salesman (AC) and F&I (JR) did not disclose what the addendum was. Found out when signing paperwork with the third party notary. This added on an additional $1019 to the financed amount. Dealership refused to refund it. NO WHERE ON THE THE DEALERSHIP'S WEBSITE IS ANY MENTION OF THE ADDENDUM THAT COMES WITH ALL THEIR VEHICLES. IT IS ONLY SEEN ON THE VEHICLE ITSELF. 3) Salesman (AC) forgot about military rebate and had to be reminded. 4) Requested multiple times for a "Conditional Buyer's Agreement" but was told by salesman and F&I that it would be in the paperwork sent. 5) Sales man (AC) and F&I (JR) filled out the "Vehicle Delivery Confirmation" form without me giving input. Failed to inform me about a future recall on the truck. Gave themselves/dealership a perfect 10. COMPLETELY DISHONEST 6) F&I (JR) is confrontational when questioned or if a customer requests specifics. This was related to keeping my disable tag and a request for references. 7) Third party notary company used for signing paperwork did not know what they were doing. F&I was not available when were signing the paperwork, he had gone home for the night. 8) F&I put the wrong VIN for my trade on five documents and had to be redone; extending this poor purchasing process. 9) Asked for the GM to contact me twice. He did a short email reply stating he was not available until next week. That time has passed and GM has yet to contact me. SO BUYER BEWARE! More

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Working with this dealership for both information on my 2022 Jeep Wrangler Sport S, and being new to the Jeep Wrangler unique build etc., David Dantzler salesperson and his collogues were very knowledgeabl 2022 Jeep Wrangler Sport S, and being new to the Jeep Wrangler unique build etc., David Dantzler salesperson and his collogues were very knowledgeable. All of the people I dealt with at this location were very courteous and helpful. A frequent purchaser of vehicles I will definitely make my next purchase here with David. I couldn't be more happier with my Jeep and deal that was given to me. Highly recommend this dealership!! More

by Ralph Verified Customer Verified Customer

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Efficient, kind, friendly, honest service. Will recommend them to all of my friends! Thank you! Will recommend them to all of my friends! Thank you! More

by SARAH.MCCLUTCHY Verified Customer Verified Customer

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Very personable, honest, and trustworthy. The individuals that helped me changed my car buying experience! The individuals that helped me changed my car buying experience! More

by zmcla001 Verified Customer Verified Customer

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Top Notch. No sales gimmicks. Best of the best in area. Militarily friendly would buy from again thanks to Both sales managers John alstock and Todd. Tim Fidel No sales gimmicks. Best of the best in area. Militarily friendly would buy from again thanks to Both sales managers John alstock and Todd. Tim Fidel was salesman and they went out of there way for me. Fast easy transaction and best dealer experience I ever had More

by RIVERBOYSJET460 Verified Customer Verified Customer

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I drove over 2 hours from OBX to buy at Southern because they were the most helpful and knowledgeable. A fair deal and no BS. They gave me a very fair price on my trade against actual sticker price. The o they were the most helpful and knowledgeable. A fair deal and no BS. They gave me a very fair price on my trade against actual sticker price. The other Jeep dealers in the OBX and Va were high pressure, trying to low ball my trade plus they were inflating the list price. Southern earned my business before and after the sale. My pleasure to give those folks 5 stars and 2 thumbs up. I’ll be back. Special thanks to Todd Nichols. More

by D.M.H. Verified Customer Verified Customer

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Very helpful and friendly. Bought from them a second time as was just as pleased with my experience. Bought from them a second time as was just as pleased with my experience. More

by keith.goulette Verified Customer Verified Customer

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Absolutely wonderful hospitality. Todd Nicholson was truly amazing Justin Carr was a great salesman.. we have been going to Southern Dodge for 21 years now we have bought several vehi Todd Nicholson was truly amazing Justin Carr was a great salesman.. we have been going to Southern Dodge for 21 years now we have bought several vehicles. Thank you Southern Dodge. More

by ULRICH4269 Verified Customer Verified Customer

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