Cameron Shaw

I am writing this warning to any buyer or service customer considering Southern Dodge Chrysler Jeep RAM Norfolk. My entire experience here—from the service bays to the finance office—has been an abso customer considering Southern Dodge Chrysler Jeep RAM Norfolk. My entire experience here—from the service bays to the finance office—has been an absolute nightmare. This situation started with their service department. I bought a 2024 Dodge Hornet that had nothing but issues, and their mechanics were completely incompetent at fixing it. I was forced to constantly shuttle the vehicle back and forth to their shop, wasting my time because they couldn't or wouldn't repair it properly. Because the service department couldn't fix the vehicle, I was backed into a corner and forced to trade it in. The dealership then used this situation as leverage to pack my new contract with thousands of dollars in mandatory, unwanted dealer add-ons, specifically VIN etching and interior protection. During the finalization of the deal, I fought to have these items removed. While they ultimately agreed to pull the LoJack fee off the contract before signing, they flatly refused to remove the VIN etching and interior protection. Management pushed back aggressively, claiming that removing the remaining add-ons was "bad business" and that they absolutely couldn't drop them due to "Company Policy." Hiding behind arbitrary company policies to force customers into paying for non-negotiable, inflated products is a deceptive and predatory sales tactic. The nightmare continued in the finance office. They locked me into a massive $3,888 extended service warranty contract through Atlantic Coast Warranty Corp. When I immediately tried to exercise my right to cancel it, I was met with total administrative stonewalling. Atlantic Coast repeatedly rejected perfectly valid, notarized cancellation documents and dragged out the process with constant delays, forcing me to file formal complaints with the Better Business Bureau (BBB) and the Virginia Motor Vehicle Dealer Board just to get them to honor the cancellation. While Atlantic Coast finally processed the warranty cancellation after intense state and regulatory pressure, Southern Dodge’s toxic sales culture and deceptive pricing practices remain. I have had to file formal legal demands and state regulatory complaints just to deal with the fallout of doing business here. They rely on wearing you down until you give up. Do not let them. Take your business to a dealership that practices actual transparency and has a service department that actually knows how to fix vehicles. More

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This dealership will stand by their word and make sure you are happy and complete. After i purchased my truck and nearly two months later i noticed something wrong with my suspension. Brought it in and tu you are happy and complete. After i purchased my truck and nearly two months later i noticed something wrong with my suspension. Brought it in and turns out it wasnt covered under my warranty but they went out of their way to complete the repair with no cost to me. Due to the complication of the repair it did take longer than I wanted. Im not the easiest person to deal with but everyone at this dealership was friendly and professional the entire time. Thank you to the general manager Cameron and Sam in the service department who gave me frequent updates on my trucks status. April in service and Emily in the loaner car department were incredibly sweet and when i had to interact with them they made everything quick and simple. Justin in sales sold me my truck and I have to say he was not pushy like other sales people which i dont like but he was there to help me with my purchase while answering my questions to the point and very professional. If i know of anybody looking to buy a vehicle I will send them to him! Thank you Southern!!!! More

by bonner.shawnm Verified Customer Verified Customer

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This is a great service department! I can always trust that they will be straight forward and honest with my repairs. I have relied on them for years to take care of my vehicle. Highly I can always trust that they will be straight forward and honest with my repairs. I have relied on them for years to take care of my vehicle. Highly recommend this dealership. More

by Jeff Deuso Verified Customer Verified Customer

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Service is impeccable. .....car purchase and service . Each timeI go there for something the employees attend to you rght away and are very polite and friendly. .....car purchase and service . Each timeI go there for something the employees attend to you rght away and are very polite and friendly. More

by Bonner.shawnm Verified Customer Verified Customer

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Sales department is fantastic, but the Service side needs a lot of work if you offer appointment times you need to honor that time not a few hours later a lot of work if you offer appointment times you need to honor that time not a few hours later More

by TJRED01990 Verified Customer Verified Customer

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Everyone was very polite and personable which made me relaxed and comfortable. ....And free hot chocolate😁 relaxed and comfortable. ....And free hot chocolate😁 More

by Bonner.shawnm Verified Customer Verified Customer

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Everyone was very helpful and put forth their best effort to help us get the vehicle of our liking. to help us get the vehicle of our liking. More

by Bonner.shawnm Verified Customer Verified Customer

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Quick and easy service appointment availability, explanation of items and charges, interest in customer feedback. explanation of items and charges, interest in customer feedback. More

by dennis.futch Verified Customer Verified Customer

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The new car manager Terance Gregory was a pleasure to work with. He went out of his way to help me complete the sale of my new truck and I am very appreciative of him and he should be recognized for his work with. He went out of his way to help me complete the sale of my new truck and I am very appreciative of him and he should be recognized for his excellence! However, it was extremely difficult to get thru your dealership's process. You were very much not understanding of the fact I have some personal sensory issues with sound . That along with having a lot of trouble getting my phone and computer to work with your Saturn software. You were overall as a group rather difficult to work with and extremely untimely in returning phone calls except Terrance who was a true professional. Even your GM who I contacted who promised he'd call back in trying to resolve some sales issues never did infact ever call me back . When I asked 5 different times to speak with the owner. I was told hes much to busy to bother even after weeks of waiting to get some issues resolved. The amount of my own valuable time that was wasted attempting to communicate with your team, waiting several weeks for return calls an text messages seemed to not be valued on your end . It seams much more priority is given to customers that are physically in your dealership vs. Customers that are out of state when the same priority should be given to any customer! All that said I would still concider buying another vehicle with you , but really only because Terrance is a great human being who seemingly was the sole person who really even cared about helping me. I strongly suggest that you have some alternatives in place for people like myself that aren't great with solving computer compatability issues. Additionally for people like me who struggle with sensory issues to have some alternative sales strategies in place . I own a long standing custom boat building & yacht interior renovation company. We very much respect our customer's time as well as their unique individual qualities. We have become rather good at catering to their needs which has led to many very satisfied repeat customers. While im sure your group of dealerships have had lots of success and satisfied customers, it couldn't hurt to improve your ways. The finance guy I spoke with was a disgrace. He was exteamly disrespectful to me and should be either be fired or go thru some serious training on how to properly speak with your customers. My truck was shipped to me an while the gentleman who delivered it to me was very professional , Your dealership didn't make any attempt to auctually coordinate shipping with my schedule and couldn't even provide me with the drivers name, the company he works for , or their contact which seemed a bit sketchy . The truck arrived in one piece but did have scratches on the driver's side painted running board and on the the area of th body above th tail pipe . These scratch still need to be professionally repaired as I expect my brand new truck to be in nothing less than flawless condition More

by Jeremy@custommarine.biz Verified Customer Verified Customer

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Great work and vehicle drives and handles well. No issues at this time. I highly recommend Southern No issues at this time. I highly recommend Southern More

by Roderick Whittaker Verified Customer Verified Customer

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