Todd Scott | Page 10

2:30 service appointment. When entering the department I wasn’t greeted. I had to get the attention of a representative. While waiting for service of my car toured the new car When entering the department I wasn’t greeted. I had to get the attention of a representative. While waiting for service of my car toured the new car show room, not one representative asked if I had any questions. The sales offices were full of employees. Walked back to the service department and waited almost 2-1/2 hours for a simple oil change. Absolutely ridiculous. Won’t be shopping for a new car at this dealership. Update: I got a call from the GM after my initial review apologizing for the poor customer service experience which I appreciated. He applied a service credit to my account for my next visit. More

by ALCOPE1033 Verified Customer Verified Customer

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Tim my salesman, and Russ the manager were both very helpful. Would go back there again. The ability to drive in and have questions answered is very helpful. helpful. Would go back there again. The ability to drive in and have questions answered is very helpful. More

by PSCHERER Verified Customer Verified Customer

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great a a a f f f fa a a a a g g g g More

by BOBHINDE Verified Customer Verified Customer

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I thought the oil change would be 60+$ not $80+ then I was told it cost more because of the year and model was told it cost more because of the year and model More

by PETERVZLA Verified Customer Verified Customer

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Great service and friendly staff, I would highly recommend, I work for Ford Credit so my expectations are high and they exceed them!! recommend, I work for Ford Credit so my expectations are high and they exceed them!! More

by ABERRYSUITEBERRY Verified Customer Verified Customer

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Very friendly staff always willing to help staying in contact with me throughout the process very good communication. contact with me throughout the process very good communication. More

by MIKE@TRICOUNTYLOCK.NET Verified Customer Verified Customer

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Love these guys, they are great! Reasonable great service you can trust is hard to find these days, Sparky's team rocks! Reasonable great service you can trust is hard to find these days, Sparky's team rocks! More

by Murph Verified Customer Verified Customer

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I had a bad incident with your service department, but it was taken care of and I am pleased with the outcome. was taken care of and I am pleased with the outcome. More

by jimmyronchetto Verified Customer Verified Customer

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I think Todd is probably the best service manager I've worked with. He and his crew have always been helpful even over the smallest things like the tire pressure lights. worked with. He and his crew have always been helpful even over the smallest things like the tire pressure lights. More

by wgoranso Verified Customer Verified Customer

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The took good care of me without very little notice for a Saturday morning appointment,thanks again Saturday morning appointment,thanks again More

by HARGRAVES.MARK1 Verified Customer Verified Customer

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