Jean Brooks

Thank you for your response. However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spen However, I respectfully disagree with several points. First, Ford of Spring Hill did not secure the 47% adjustment on my behalf. I personally spent months communicating with Hankook, gathering records, following up repeatedly, and speaking directly with Hankook’s warranty department. The original offer was lower, and I was the one who pushed the matter further and obtained the 47% adjustment. Second, my concern was never asking Ford of Spring Hill to submit a false or improper warranty claim. My concern was that the dealership never clearly diagnosed or documented why all four original tires on a 2024 Ford F-150 Lariat PowerBoost wore out prematurely at approximately 27,000 miles. I repeatedly asked for an explanation. I never received a clear one. If there was no warrantable vehicle defect, then I should have been provided a clear written explanation of what was inspected, what was ruled out, and what caused the abnormal tire wear. Instead, I was left with vague answers and no meaningful documentation. Third, the issue of tire rotations is important. My vehicle was serviced by Ford dealerships, and I trusted Ford to properly maintain the truck. It now appears the tires were not always rotated as represented or required, which in my opinion contributed to the premature wear. That is a service issue, not just a tire manufacturer issue. Fourth, I was told by Claude “Sparky” that the replacement tires would be mounted and balanced at no charge. After weeks of emails, phone calls, and waiting, that promise was later withdrawn and described as a “one-time offer.” That is exactly why I advised future customers to get every promise in writing. Finally, my frustration is also with management. I called the General Manager’s office several times and left messages requesting a return call. I never received the courtesy of a phone call back. After months of frustration, I received only a cold email. This was not simply about tires. It was about communication, accountability, proper documentation, and standing behind a customer. I do not believe Ford of Spring Hill handled this matter in good faith from the customer’s perspective, and I stand by my review. More

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Bought many vehicle from Spring Hill Ford. They always go that extra mile, thank you. They always go that extra mile, thank you. More

by Bill10 Verified Customer Verified Customer

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I have done business with this dealership since 92 and remain loyal to date. They’ve always been good professional and make you feel like family. remain loyal to date. They’ve always been good professional and make you feel like family. More

by WEIKELELECTRIC Verified Customer Verified Customer

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Todd was awesome, explained everything to me, answered my questions, very knowledgeable great customer service, questions, very knowledgeable great customer service, More

by cynthiamacdonell Verified Customer Verified Customer

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Fixed my car on the first visit. Communication through out the repair was great and my car was returned clean Communication through out the repair was great and my car was returned clean More

by JKMJKM010 Verified Customer Verified Customer

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very very happy with everyone great service and a very fair price i will only use ford spring hill for all my sales and service needs fair price i will only use ford spring hill for all my sales and service needs More

by RSILVERSTONE0 Verified Customer Verified Customer

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I am concerned about the 3% credit card fee. I have to use a debit card which is usually easier to hack and had happened several times already. Using cash is OK but most times I don’t know how m I have to use a debit card which is usually easier to hack and had happened several times already. Using cash is OK but most times I don’t know how much is going to cost before hand.This is an inconvenience snd a security problem . More

by LROLLAND56 Verified Customer Verified Customer

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I have always been very happy with Flammer Ford. We have always got excellent service. Todd answered all of my questions in a very professional manner. We have always got excellent service. Todd answered all of my questions in a very professional manner. More

by BONNIESWENKE Verified Customer Verified Customer

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Picked my truck up at my house and serviced and dropped it back off. Great service! it back off. Great service! More

by USMCBREEZE Verified Customer Verified Customer

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The dealership staff is always accommodating and don’t suggest unnecessary repairs. Always on time with appointment. suggest unnecessary repairs. Always on time with appointment. More

by CAW28777 Verified Customer Verified Customer

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