Tom Angel | Page 2

No pressure. Very friendly staff. Made car buying experience actually enjoyable. I had come in to Gladstone Mazda for service on my 2016 Mazda and was browsing at Very friendly staff. Made car buying experience actually enjoyable. I had come in to Gladstone Mazda for service on my 2016 Mazda and was browsing at new and used Mazdas to kill time and had some good conversations with multiple staff, in particular salesperson Ed.He found a great deal on a car that he thought I might like and I wound up with a trade-in and a new car sitting my driveway, deal complete, that same day. I recommend Gladstone Mazda and hopefully maybe you’ll get to meet Edward. God guy and good people. Thanks! More

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Found this Mazda online and called right away. Been working with Derrek for about two weeks trying to set up all the paper work and set up a day for pick up. Decided to come down myself and drive Been working with Derrek for about two weeks trying to set up all the paper work and set up a day for pick up. Decided to come down myself and drive back. Derrick came in on his day off to pick me up from the train station and help me finalize the deal. I'm super happy with my purchase and extremely thankful for being helped by Derrick and his team! More

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Derek Inman showed us immediately the Mazda we liked. After test driving and his description of all the features, he explained all the paperwork to us. It was easy and quick to complete the sale. We coul After test driving and his description of all the features, he explained all the paperwork to us. It was easy and quick to complete the sale. We couldn’t be happier with our CX-5 and Derek’s help. More

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Everyone was very helpful and accommodating every step of the way. They treated us very well and worked with us for days to find the perfect car at a reasonable price. Derek was incredibly kind and made the the way. They treated us very well and worked with us for days to find the perfect car at a reasonable price. Derek was incredibly kind and made the process easy and comprehensive. More

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Derek is a pleasant salesman and good communicator who is very easy to work with. The dealership gave me a good deal on both my trade-in and new car. very easy to work with. The dealership gave me a good deal on both my trade-in and new car. More

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Car selection process / test drive: 5 stars. Derek was knowledgeable, helpful, and willing to look around at other lots to find one that checked all of my boxes. Negotiating process: 4/5 stars Derek was knowledgeable, helpful, and willing to look around at other lots to find one that checked all of my boxes. Negotiating process: 4/5 stars. Minus one star because the initial deal we settled on fell through; the reason given was that the other dealership they were trying to get a car transferred from said they actually sold it. No way for me to verify, but I imagine it could be plausible for this to happen. I think they probably knew sooner than they told me, but again that’s just a guess. It’s possible they were being forthright. They found another, mostly comparable model that did successfully transfer, and from there we had a lively back and forth haggling that came close to the original deal in overall price and came in lower on the monthly payment. I think they negotiated a little more than usual for a popular trim level that they had to have transferred, so no complaints about the final result. Finance/signing: 5 stars. I signed a lease, so there were fewer products to push during the closing paperwork, but the finance manager (and I’m sorry I forgot his name) was nonetheless the least pushy finance person I’ve encountered at a dealership. I declined the two extra protections he offered, and it was no big deal. He didn’t keep pushing and pushing and did not become rude at all but remained friendly. Overall: 5 out of 5 stars. Just know going in to expect needing to do some negotiating. Do your research, know where your negotiating power is limited (e.g. on popular harder to find models and trim levels) or higher (e.g. on last year models taking up space), don’t expect them to take a loss on the vehicle they are selling, do expect meeting at least halfway on some items, and then enjoy your new Mazda! More

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Love Gladstone Mazda! I’ve bought 2 Mazda’s there. Never any pressure. Very helpful and knowledgeable. I’ve bought 2 Mazda’s there. Never any pressure. Very helpful and knowledgeable. More

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Everyone in the dealership was professional, efficient and courteous. Overall this was among the most pleasant car-buying experiences that I have had. and courteous. Overall this was among the most pleasant car-buying experiences that I have had. More

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Clark the sales agent responded to my inquiry quickly and immediately helped me find the right model for me. He also worked with other staff to help me with financing and trading in my other vehicle. I ham g immediately helped me find the right model for me. He also worked with other staff to help me with financing and trading in my other vehicle. I ham gilt recommend this dealership and working with Clark especially. More

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Bob and Erin were fabulous sales staff! They made the buying experience easy, fun and complete. Bobs communication is superior in keeping me excited for the final pickup day. Tom, the fi They made the buying experience easy, fun and complete. Bobs communication is superior in keeping me excited for the final pickup day. Tom, the finance mgr made the experience less than perfect. Waited almost 3 hours to sign forms!!!! Not acceptable!!! More

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