Tom Ashman | Page 16

End of month impolite inconvenient rush job. Told car would go back on market if I did not drive 216 miles to get there by end of month. 04/24/20. Even though I paid the 10% down payment $1500.00 Told car would go back on market if I did not drive 216 miles to get there by end of month. 04/24/20. Even though I paid the 10% down payment $1500.00. No option to transfer car to central Florida. Told I could check out drivers on ebay. Told they could only hold car a few days. I was only given one key. I asked why. Told I could make key copy without all the extra options for a couple bucks. Not correct. $80.00 to make cheaper copy just to start car and $160. For full function key. Asked why price on carfax went up $503.00 two hours after I left the bank. (See price change 04/24/20) Tom Ash..... got agressive, direct and impolite in his reply. He spoke down to me. I did not expect his alpha dog reply to put me in my place. Rude. Customer in hallway was yelling about his lost plate which was mailed to his previous address. We had to wait 10 minutes just to get the key at the end from Tom. Told They were short staffed because it was monday, 04/29. Would I really have lost the jeep patriot if I had arrived 48 hours later on 05/01/20? Was there really another guy wanting the car as Tom said? The odometer hadn't changed. We have a farm with some sick animals. We were stressed rushed inconveniently. I feel I was overcharged. $503.00 for price change on 04/24/20 and $160.00 for me to now purchase a second key on a CERTIFIED vehicle. $663.00. If you want to make this right, send me a check for $663.00. More

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Service department never is seamless Every single time I need to drop my car off for service there is always an issue. It is either they don’t fix the problem, I do not get a call with Every single time I need to drop my car off for service there is always an issue. It is either they don’t fix the problem, I do not get a call with status updates, or it takes double the time promised. This last time I brought my car, it was to fix an issue that was already supposed to be fixed. When trying to put my car in reverse or drive from Park it does not move. I even took a video to send it in when we’re dropping my car off. My car was in the shop for almost 2 weeks and was not fixed. The representative that was helping me was also incredibly rude. I traded my car in got rid of my Durango and got a new Ford Explorer. My husband also traded in his jeep wrangler for a Toyota. . The service department has tainted my experience of this dealership and unfortunately will never purchase a car here again. Something has got to be fixed in the service department More

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Car Buying experience Thank you to the entire staff at Naples Jeep for making my car buying experience stress free. I will recommend this dealership to friends/family. Thank you to the entire staff at Naples Jeep for making my car buying experience stress free. I will recommend this dealership to friends/family. More

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BEST SALESMAN EVER What a wonderful salesman Tom Ashman is! Over the past 10 years I have purchase 3 cars from this outstanding gentleman. Tom really went out of his way What a wonderful salesman Tom Ashman is! Over the past 10 years I have purchase 3 cars from this outstanding gentleman. Tom really went out of his way to find the exact cars I was looking for as I am particular in what I want and not willing to settle, lol. Tom worked hard to get the deal I wanted and made it a pleasure no hassle car buying experience. More

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bianchi Naples dodge accommodated me very nicely. My service rep was very very nice. The overall feeling in the dealership is very friendly I recommend dodge Naples dodge accommodated me very nicely. My service rep was very very nice. The overall feeling in the dealership is very friendly I recommend dodge to my friends More

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Very disappointed This dealership will sell you a car, but customer services is extremely disappointing. they will not respond if you have a problem. I called, and ema This dealership will sell you a car, but customer services is extremely disappointing. they will not respond if you have a problem. I called, and emailed the Pre-Owned manager several times and never received the courtesy of a response. I know that when you purchase a used car it is usually "as is". This car had supposedly gone through the 120 point check, yet in less than 3 days I had to replace the window mechanism in the drivers window. (the first 2 days we didn't even open the window) The lack of response and caring is more than disappointing. Customer service seems to be at a minimum with Naples Chrysler Dodge. More

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Lease of Chrysler 300 Working with Tom Ashman, Rob Winters and Ken Buckley was a pleasure. Both are real professional and both were very helpful in fulfilling the automoti Working with Tom Ashman, Rob Winters and Ken Buckley was a pleasure. Both are real professional and both were very helpful in fulfilling the automotive needs of my wife and me. More

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