Tom Ashman | Page 15

You’re very honest and understanding dealership will definitely buy from them again Joe Callie is the tops an honest man through and through financing was so easy thank you again definitely buy from them again Joe Callie is the tops an honest man through and through financing was so easy thank you again More

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We have been customers for the past 35 years because of the product and members of the dealership love the knowledge and friendly attitude of all. the product and members of the dealership love the knowledge and friendly attitude of all. More

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We Have been buying our cars at Naples Dodge for 20 years and have always been treated great. Outstanding group of people that make buying a cars fun. and have always been treated great. Outstanding group of people that make buying a cars fun. More

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Tom was a No pressure type of guy. So far we are very Happy with our purchase. Perfect family care. We would recommend to others Happy with our purchase. Perfect family care. We would recommend to others More

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Great dealership. Spent time to explain all details of purchasing new jeep. Showed me all the functions if my new car. Manager was really friendly and knowledgeable purchasing new jeep. Showed me all the functions if my new car. Manager was really friendly and knowledgeable More

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Tom Ashman is real pro. Very knowledgable and helpful. Answered every question, was courteous and met with me when it was convenien AND THE jeep was delivered on time. Answered every question, was courteous and met with me when it was convenien AND THE jeep was delivered on time. More

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Professionally handled. Scheduled appointment for service. Handled on time and given ride home as requested. Vehicles serviced promptly and completed all requested maintena Scheduled appointment for service. Handled on time and given ride home as requested. Vehicles serviced promptly and completed all requested maintenance. Service prices competitive. Service advisor called to confirm service completed. Vehicle washed and clean after service. Recommend Mike as service advisor. More

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Purchase of 1500 Ram Exceptional experience. Tom Ashman was the perfect salesman. Extremely knowledgeable about every aspect of the vehicle. Thorough but never overbeari Exceptional experience. Tom Ashman was the perfect salesman. Extremely knowledgeable about every aspect of the vehicle. Thorough but never overbearing. Ken (sales manager) was an absolute pleasure. Michael (finance) was professional & efficient. An overall great experience! More

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End of month impolite inconvenient rush job. Told car would go back on market if I did not drive 216 miles to get there by end of month. 04/24/20. Even though I paid the 10% down payment $1500.00 Told car would go back on market if I did not drive 216 miles to get there by end of month. 04/24/20. Even though I paid the 10% down payment $1500.00. No option to transfer car to central Florida. Told I could check out drivers on ebay. Told they could only hold car a few days. I was only given one key. I asked why. Told I could make key copy without all the extra options for a couple bucks. Not correct. $80.00 to make cheaper copy just to start car and $160. For full function key. Asked why price on carfax went up $503.00 two hours after I left the bank. (See price change 04/24/20) Tom Ash..... got agressive, direct and impolite in his reply. He spoke down to me. I did not expect his alpha dog reply to put me in my place. Rude. Customer in hallway was yelling about his lost plate which was mailed to his previous address. We had to wait 10 minutes just to get the key at the end from Tom. Told They were short staffed because it was monday, 04/29. Would I really have lost the jeep patriot if I had arrived 48 hours later on 05/01/20? Was there really another guy wanting the car as Tom said? The odometer hadn't changed. We have a farm with some sick animals. We were stressed rushed inconveniently. I feel I was overcharged. $503.00 for price change on 04/24/20 and $160.00 for me to now purchase a second key on a CERTIFIED vehicle. $663.00. If you want to make this right, send me a check for $663.00. More

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Service department never is seamless Every single time I need to drop my car off for service there is always an issue. It is either they don’t fix the problem, I do not get a call with Every single time I need to drop my car off for service there is always an issue. It is either they don’t fix the problem, I do not get a call with status updates, or it takes double the time promised. This last time I brought my car, it was to fix an issue that was already supposed to be fixed. When trying to put my car in reverse or drive from Park it does not move. I even took a video to send it in when we’re dropping my car off. My car was in the shop for almost 2 weeks and was not fixed. The representative that was helping me was also incredibly rude. I traded my car in got rid of my Durango and got a new Ford Explorer. My husband also traded in his jeep wrangler for a Toyota. . The service department has tainted my experience of this dealership and unfortunately will never purchase a car here again. Something has got to be fixed in the service department More

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