Tom Cruz
Tom Cruz at Norm Reeves Toyota Dallas

Tom Cruz

General Sales Manager

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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5.0
7 Reviews
5.0

7 Reviews

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7 Reviews of Tom Cruz

March 07, 2026

Dealership Rating
Employee Rating

PHENOMENAL! ! Mo get 20+ stars from me. Beginning to end 20+ stars. A1 Customer service More

by Carmenrideaux
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Ahmad, Jalisa Bell

Mar 07, 2026

Norm Reeves Toyota Dallas responded

It’s wonderful to hear Mo delivered outstanding service from start to finish. We’re glad your experience with your Lexus was so positive. Thank you for sharing your feedback and trusting us with your service needs. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

March 06, 2026

Dealership Rating
Employee Rating

The sales process was more straightforward than most auto transactions I have completed. They were honest, worked hard to keep the customer happy and their starting price was competitive. They are, of course More

by Kentcoker5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Antoni Santana, Tyrell Stewart

Mar 06, 2026

Norm Reeves Toyota Dallas responded

Thank you for your 5-star review of your new Toyota Crown Signia. We’re glad our honest and straightforward sales approach, competitive pricing, and smooth financing process met your expectations. Tyrell is grateful for your feedback and looks forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 25, 2026

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Employee Rating

The employees were super polite and supportive throughout the whole process. Just took a while but I had the time available. More

by Evan Mueller
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Hernandez, Mo Ahmad

Feb 25, 2026

Norm Reeves Toyota Dallas responded

We appreciate your kind words about our team’s support during your used Toyota Tacoma purchase. We’re glad the pacing fit your schedule. Enjoy many great miles in your Tacoma! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 19, 2026

Dealership Rating
Employee Rating

They treated us very well and I will tell others about our experience with Jesus. More

by emily.pople
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Hernandez, Jesus Rico

Feb 19, 2026

Norm Reeves Toyota Dallas responded

Hello, thank you for sharing your positive experience with Jesus. We’re glad he provided attentive care during your visit. We appreciate you recommending our Toyota team and look forward to assisting anyone you refer. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 11, 2026

Dealership Rating
Employee Rating

Guys were very nice, followed up appropriately. Everything went smoothly. Jesus and Tom the sales manager answered all of our questions and went out of the way to help us decide. More

by kepople
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Hernandez, Jesus Rico

Feb 12, 2026

Norm Reeves Toyota Dallas responded

We’re grateful you pointed out how Jesus and Tom went above and beyond during your visit. We’re glad everything went smoothly for you. Enjoy your new Toyota and we look forward to assisting you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

February 09, 2026

Dealership Rating
Employee Rating

Tamara is absolutely amazing! She helped me find my perfect Tacoma! She was able to breakdown the different trim levels and motor options for me and I was able to find the right c More

by Scott T
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gabriel Hernandez , Tamara

Feb 09, 2026

Norm Reeves Toyota Dallas responded

Hi Scott, it's awesome to hear that Tamara helped you find your dream Tacoma at Norm Reeves Toyota Dallas. We hope you love your truck!

February 04, 2026

Dealership Rating
Employee Rating

Carmine and the manager were a great help. Walked through our options especially as we were visiting from out of state. We eventually went with a local deal but really enjoyed the experience h More

by hopping.ankhs-1f
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Carmine Liuzzi

Feb 04, 2026

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience. We’re glad Carmine and our manager could guide you through your options during your visit from out of state, and we appreciate your kind words about your time with us. We hope to have the opportunity to assist you again.

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