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Tom Kiernan
Tom Kiernan | Page 2
Service Advisor
Mission Viejo INFINITI
28471 Marguerite Pkwy
Mission Viejo, CA 92692
166 Reviews
166 Reviews
Write a ReviewDealership Experience
12 yrs, 6 mos
Industry Experience
41 yrs
Languages Spoken
English
166 Reviews of Tom Kiernan
October 14, 2022
I have always used Tom as my service advisor at Infiniti of Mission Viejo. It's the dealership that I purchased my car and continue to get great customer service from the team. Tom is friendly and works w of Mission Viejo. It's the dealership that I purchased my car and continue to get great customer service from the team. Tom is friendly and works with you on what is needed for your vehicle. First class guy. More
by zdanman
October 14, 2022
The people at this dealership are the best, you come away feeling comfortable about the work they do. You aren’t thinking that they are taking advantage of you like some other dealerships I have done busines feeling comfortable about the work they do. You aren’t thinking that they are taking advantage of you like some other dealerships I have done business with. More
by PHOWARD12
Verified CustomerOther Employees Tagged: Jerry Pagliassotti , Erick Carrillo
October 13, 2022
Tom has always been extremely helpful to our family! His experience with infinities related to his long-standing career helps us make decisions and have trust in the recommendations. Tom has been especi His experience with infinities related to his long-standing career helps us make decisions and have trust in the recommendations. Tom has been especially helpful in educating me on my vehicle, showing me things that I did not know even after owning at three years. Tom is thoughtful about securing me a loaner vehicles to continue my busy life with kids and work. He’s always available when I need him. More
by GRACEAJONES
October 04, 2022
The dealership was very nice. They were not prepared for my old car and I think should have ensured equipment was there and working before I came in. Tom made a bad situation They were not prepared for my old car and I think should have ensured equipment was there and working before I came in. Tom made a bad situation much better but I still would have preferred things to have gone on as planned (1-2 hour fix) vs taking over a day. More
by LESLIE.FORLENZA
September 16, 2022
Tom Kiernan is the best! He is the reason I continue to purchase Infiniti vehicles. His customer service is top notch! I would highly recommend Tom Kiernan and Mission Vie He is the reason I continue to purchase Infiniti vehicles. His customer service is top notch! I would highly recommend Tom Kiernan and Mission Viejo Infiniti! I also bought my newest vehicle with Patrick Yamada. Best car buying experience I have ever had. He was fantastic! More
by JENNIFERM3
Other Employees Tagged: Patrick Yamada
September 14, 2022
Clean and what an infiniti dealership should be Once you arrive you are greeted and helped right away in what you need. Staff is amazing and the service technicians work wonders to get the car right. you arrive you are greeted and helped right away in what you need. Staff is amazing and the service technicians work wonders to get the car right. More
by Moses Ramirez
September 12, 2022
The dealership is great if I am working with Tom Kiernan. Only complaint I have is with the car itself. Guess there is a hole in the floor board so when my cell phone fell on the floor it went in that hole Only complaint I have is with the car itself. Guess there is a hole in the floor board so when my cell phone fell on the floor it went in that hole and is un-retrievable. Have several problems with the car since I have owned it. Thankfully Tom tries to work it out. More
by PPOWRIE
