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Tom Kiernan
Tom Kiernan | Page 3
Service Advisor
Mission Viejo INFINITI
28471 Marguerite Pkwy
Mission Viejo, CA 92692
166 Reviews
166 Reviews
Write a ReviewDealership Experience
12 yrs, 6 mos
Industry Experience
41 yrs
Languages Spoken
English
166 Reviews of Tom Kiernan
September 09, 2022
Tom Kiernan has always been courteous, professional, helpful, & knowledgeable during all of our service visits to Infiniti of Mission Viejo. He is the primary reason we have had my 2003 Infiniti M45 ser helpful, & knowledgeable during all of our service visits to Infiniti of Mission Viejo. He is the primary reason we have had my 2003 Infiniti M45 served at this dealership for the last 10+ years. Actually, all of the employees at Infiniti of Mission Viejo have been very gracious. The service department has done an excellent job of taking car of my vehicle & I appreciate their attention to detail. I especially like your check list process regarding any potential future items that may require repair &/or replacement. Your waiting area lounge is very comfortable & I really enjoy your optional coffee choices, TV, & cleanliness. More
by MARGIET113
Verified Customer
September 06, 2022
Dealer missed wiper blades assessment. They were defective and needed replacement.. Also, dealer failed to add oil change coupon to invoice. We overpaid for service. I will discuss this at They were defective and needed replacement.. Also, dealer failed to add oil change coupon to invoice. We overpaid for service. I will discuss this at next service. Tom notified me of battery replacement need. I just replaced this with AAA heavy duty Interstate battery. Ith exception of wiper blades, dealer did excellent job identifying maintenance items we need to complete at next service. More
by BTLABS
August 29, 2022
Great experience . Always accommodating. I don’t make appointments due to my busy schedule but they always accommodate me. Thank you. Always accommodating. I don’t make appointments due to my busy schedule but they always accommodate me. Thank you. More
by MAHALKITA1586
Other Employees Tagged: Jerry Pagliassotti , Memo Pineda
August 20, 2022
My Advisor is: Tom Kiernan, who has been excellent for me. I previously owned an Infiniti J30 before I purchased a QX60 in September of 2013. I have previously owned several cars and none have been as me. I previously owned an Infiniti J30 before I purchased a QX60 in September of 2013. I have previously owned several cars and none have been as trustworthy as Infiniti. Tom makes it very easy for me and where he goes, I will follow. I also appreciate Mr. Yamada (Pat) who delivered and set up the QX60 in 2013! More
by C.LANE4
Other Employees Tagged: Patrick Yamada
August 18, 2022
Wanted to buyout the lease from them- and they REQUIRED me to purchase some combination of an extended warranty, extended service plan and gap insurance that totals over $4000. I am on my 7th infiniti and me to purchase some combination of an extended warranty, extended service plan and gap insurance that totals over $4000. I am on my 7th infiniti and 2 from them. Avoid this place at all cost. You can buy out your lease direct (which this dealer told me was not possible) at Infiniti corporate 800-778-4211. . More
by JIMKHOLMES
August 14, 2022
I brought my own oil and my own filter and I was still charged $50 for labor which I think is ridiculous especially when six months ago I only paid $30 for labor how does it go up $20 within six months. I charged $50 for labor which I think is ridiculous especially when six months ago I only paid $30 for labor how does it go up $20 within six months. I will probably have to find a new place to get my oil changes unless you guys drop the price down for labor More
by MIKEKOJA75
Other Employees Tagged: Jerry Pagliassotti , Erick Carrillo, Michael Kelly, Memo Pineda
