Tom Lim | Page 3

We have worked with several other Mercedes dealerships in the area and were pleasantly surprised overall by the level of service we received at Avondale. From trade in to purchase, our experience was seamles the area and were pleasantly surprised overall by the level of service we received at Avondale. From trade in to purchase, our experience was seamless and Tom was especially accommodating. More

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Everyone I talked to was very helpful and respectful. Tom my sales guy made my car shopping experience the best anyone can possibly ask for, returned calls in a timely manner and showed great professiona Tom my sales guy made my car shopping experience the best anyone can possibly ask for, returned calls in a timely manner and showed great professionalism. Grapevine Mercedes dealership will be at the top of my list when shopping for another vehicle. More

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Nice facility but the Service check in and picking up the car was a circus. Too many cars not enough people. Need more service lanes and people. car was a circus. Too many cars not enough people. Need more service lanes and people. More

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The dealership was very pretty, but not the most comfortable. What shined was Tom. Excellent customer service from top to bottom. So good that I would absolutely recommend to friends and family that comfortable. What shined was Tom. Excellent customer service from top to bottom. So good that I would absolutely recommend to friends and family that they speak with him if they are at all interested in Mercedes. More

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I am forever a customer of Mercedes Benz of Grapevine. From Tom Lim, to Peter C. these guys ALWAYS go above and beyond, and make magic happen! The customer service given is second to none!!! From the mome From Tom Lim, to Peter C. these guys ALWAYS go above and beyond, and make magic happen! The customer service given is second to none!!! From the moment you arrive, start to finish, driving away in a new vehicle, I felt like I was working with family. Grateful to everyone there, and I'll see you guys again for sure!!! More

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Tom was great to work with and I would certainly do business with him again. business with him again. More

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The buying experience was exceptional from the very first interaction all the way through to vehicle pickup. Tom went above and beyond—he was incredibly dedicated, guiding me through every step of the proces interaction all the way through to vehicle pickup. Tom went above and beyond—he was incredibly dedicated, guiding me through every step of the process and ensuring the sale was completed smoothly and professionally. Despite the distance between Houston and the dealership near Dallas, Tom made everything seamless and stress-free More

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We have worked with Tom Lim for our last 2 Mercedes purchases. He is very knowledgeable, professional, and a pleasure to deal with! purchases. He is very knowledgeable, professional, and a pleasure to deal with! More

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Ive been coming to this dealership since 2022 and the service here had been wonderful. service here had been wonderful. More

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Exceptional experience! This is the second time I’ve bought a vehicle from this dealership. Both times my salesperson was friendly, knowledgeable and willing to work within This is the second time I’ve bought a vehicle from this dealership. Both times my salesperson was friendly, knowledgeable and willing to work within my parameters. More

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