Tom Martin

Poor Service department The service department has gone down! You can literally feel the vibe once you pull up. I did not purchase my vehicle from here, but I have been a loy The service department has gone down! You can literally feel the vibe once you pull up. I did not purchase my vehicle from here, but I have been a loyal customer for maintenance for the last 3 years. My car will be paid off this year and I do not feel as if I will continue getting my services done here. The staff does not care about your vehicle, the employees are rude and unprofessional, and wait times are ridiculous! I have felt this way for a while now, but today pissed me off to no return. Service manager Neil and advisor Tom are the worst men for the jobs. I brought my car in for AC work which is mandatory living in Florida. They did not answer my calls, return my calls, once we finally talked they repeatedly cut me off short mid conversation,just flat out did not give af! I just decided to take my business elsewhere. I work to hard for my money to be treated this way. Oh yeah the conversation ended with them refusing to fix my AC blower! Duval Honda use to be such a great place, but it's like all the knowledgeable employees have left and they just hire anyone with two eyes and two legs. Oh yeah did I mention I knew it was the blower motor from a previous diagnostic report and I brought TWO copies, (two different days) yes TWO and mysteriously they both vanished into thin air. More

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Always above and beyound Eddie and Tom are top notch in the service department. Entire staff is efficient and friendly. Service always done quickly and correctly. Of all of th Eddie and Tom are top notch in the service department. Entire staff is efficient and friendly. Service always done quickly and correctly. Of all of the Honda dealers/service departments in Jacksonville this is hands down the best. Kudos. This should be the only place in town to have your Honda serviced or repaired. More

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It was Awful I had a scheduled service appointment on 7/6/18 @11am. My mom took the car for me since I was at work. My mom arrived early around 10:10am, instead of I had a scheduled service appointment on 7/6/18 @11am. My mom took the car for me since I was at work. My mom arrived early around 10:10am, instead of letting the customer know they could get worked in earlier, the girl at service desk proceeds to say well you can leave and grab something to eat and come back. Which means there was NOTHING to eat for customers who end up spending ALL DAY at your dealership. My mom was HIGHLY disappointed with the service from beginning to end. The fact that you charge for estimates to loyal Duval Honda customers is crazy to me anyway. The tire indicator on my car was on, which means NOTHING was done to my tires. I'm sure all the tires needed was air. I mean I was charged $47 for having ABSOLUTELY NOTHING done to my car. My mom waited an ADDITIONAL HOUR waiting for my car which was already ready but no one thought to tell her the car was ready. You charge for estimations but didn't wash my car which I thought was a service Duval Honda provides for ANY service reason. So she had to wait longer for that because she had to ASK you guys to wash my car. Which was the least that could've been done. From now on I will be taking my Honda CR-V to another Honda dealership for future service appointments. More

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Bad tires made right After buying a used Honda and purchasing a warranty on the tires if anything as far as a road hazard happened. I had a tire go bad, I was in Gainesvi After buying a used Honda and purchasing a warranty on the tires if anything as far as a road hazard happened. I had a tire go bad, I was in Gainesville Florida when it happened and I was told it wasn't covered under the warranty due to how old the tires were. It happened again in Lake city and the dealer there told me the same thing. Duval Honda kept informing it was covered and they would take care of it if I brought it in. Well a flat tire doesn't always happen when your around the dealership that sold you the car. After a few calls to the dealer ship they replaced 3 of my tires at no cost. Finally I can drive with the assurance that my tires aren't bad and feel a lot safer. Id like to thank Eddie in the service dept.for taking care of me, my safety and the safety of the ones that ride with me. More

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Outstanding ! Tom is awesome ! Knowledgable Effective I only go to Duval Honda for service and I leave 100% satisfied I feel that he is honest and I highly re Tom is awesome ! Knowledgable Effective I only go to Duval Honda for service and I leave 100% satisfied I feel that he is honest and I highly recommend him Service guys take care of my Crz Thank you More

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Service dept sucks Came in with mother to get a tire patched because it's under waranty took 2hrs for them to plug the tire not even patch it i could have done that myse Came in with mother to get a tire patched because it's under waranty took 2hrs for them to plug the tire not even patch it i could have done that myself in 5 min but would have voided the tire waranty do not recomend there service dept for anyone More

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Excellent I have services here for years and always get excellent service. It feels like I'm seeing family when I come in. Chris and Tom are great I have services here for years and always get excellent service. It feels like I'm seeing family when I come in. Chris and Tom are great More

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Excellent service - Tom was great! Love the waiting area and the free wifi. Duval Honda has always taken excellent care of their customers and Tom is a pleasure to w - Tom was great! Love the waiting area and the free wifi. Duval Honda has always taken excellent care of their customers and Tom is a pleasure to work with. More

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Courteous, very helpful and great customer service I could not ask for better service. I told everything was perfect and he responded we try to be. My CRV was washed and vacuumed. I was prepared to I could not ask for better service. I told everything was perfect and he responded we try to be. My CRV was washed and vacuumed. I was prepared to pay and informed 1st oil change was no charge. Very pleased. More

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Fantastic!! Brought my Honda Civic in for service and left with a new car. We purchased a 2015 Honda CRV last Saturday from Duval Honda. We were on a time crunc Brought my Honda Civic in for service and left with a new car. We purchased a 2015 Honda CRV last Saturday from Duval Honda. We were on a time crunch and Sergei Blokhin went out of his way to see to our needs and took care a few minor issues that came up a few days later. I would highly recommend him and Duval Honda for your car shopping needs. More

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