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Tom Matthews

Overview Reviews (172)

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Tom Matthews

Tom Matthews | Page 6

Subaru Love Encore

Ken Ganley Westside Imports

25730 Lorain Road
North Olmsted, OH 44070

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4.9

172 Reviews

Overview Reviews (172)

4.9

172 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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172 Reviews of Tom Matthews

June 27, 2022

Dealership Rating

Employee Rating

We have purchased or leased 4 vehicles over the last 8 years and have always had good customer service. years and have always had good customer service. More

by Brian

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Louis Cheers, Asif Kassam

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Jun 28, 2022 -

Ken Ganley Westside Imports responded

Hello Brian, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

April 17, 2022

Dealership Rating

Employee Rating

Everyone I dealt with was professional and cari g of my needs and how to meet them, especially Tom Matthews needs and how to meet them, especially Tom Matthews More

by MLBDOWLING

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Karl Pangrace , Nicole Dell'Anno, Asif Kassam

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Apr 18, 2022 -

Ken Ganley Westside Imports responded

Thank you for making the trip to Ganley Westside Imports for your new vehicle! We are so glad to hear that you were treated so well by Tom and that he was able to get you into your new vehicle! Please let us know if there is anything else we can assist you with. -Ganley Westside Subaru

Apr 19, 2022 -

Ken Ganley Westside Imports responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Ganley Westside Volkswagen

February 25, 2022

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Employee Rating

No fuss, no muss, no stress… they were willing to sell me what I wanted to buy! A very pleasant experience, and I’ve been telling my friends! what I wanted to buy! A very pleasant experience, and I’ve been telling my friends! More

by 2whls

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Asif Kassam, Igor Zaiats

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Feb 25, 2022 -

Ken Ganley Westside Imports responded

We are happy to hear you were so pleased with your purchasing experience here with us at Ganley Westside Imports. Please don't ever hesitate to reach out to our service or sales team with any future needs. Thank you for choosing Ganley Westside Imports. -Ganley Westside Imports

January 24, 2022

Dealership Rating

Employee Rating

Tom , for the third time, has again gone above and beyond what I expect from a car salesman. I will be back the next time I look for a car. what I expect from a car salesman. I will be back the next time I look for a car. More

by C.PRIEBE

Verified Customer

Friendliness

Recommend Dealer

Yes

Other Employees Tagged: Asif Kassam, Sandi Kuzma

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Jan 26, 2022 -

Ken Ganley Westside Imports responded

Thank you for purchasing a new vehicle from Ganley Westside Imports. We appreciate the opportunity to earn your business, and are happy that your experience with Tom Matthews was a positive one. Thank you, as well, for your kind review. Please do not hesitate to contact us with any questions or concerns. We look forward to working with you again in the future. -Ganley Westside Subaru

January 02, 2022

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Employee Rating

Tom was my salesman and he got me an excellent deal on my new Outback. I can't say enough about what a great job he did. Thanks Tom for all you did for me. You made my day when you got me this excellent deal new Outback. I can't say enough about what a great job he did. Thanks Tom for all you did for me. You made my day when you got me this excellent deal. Thanks again for everything you did for me. More

by M.JAKIC

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Ben Stroh , Asif Kassam

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Jan 04, 2022 -

Ken Ganley Westside Imports responded

Thank you for purchasing a new Outback from Ganley Westside Imports. We appreciate the opportunity to earn your business, and are happy that your experience with Tom was a positive one. Thank you, as well, for your kind review. Please do not hesitate to contact us with any questions or concerns. We look forward to working with you again in the future. -Ganley Westside Subaru

November 18, 2021

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Employee Rating

Buying the car was fine and the salesman was good but some mistakes were made by the finance officer and after several phone calls and e mails they are not responding to us at all. some mistakes were made by the finance officer and after several phone calls and e mails they are not responding to us at all. More

by JLAPONZA375

Verified Customer

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Robert Brown , Igor Zaiats

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Aug 25, 2022 -

Ken Ganley Westside Imports responded

We are very sorry to hear you had some issues during finance. We hope these have been remedied and if not please let us know what we can do. Thank you.

November 06, 2021

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Employee Rating

Our sales lady was helpful and straightforward. When bank transfer was delayed she was patient and accepted my visa for down payment transfer was delayed she was patient and accepted my visa for down payment More

by Phil

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Trey Keyes, Heather LaBay

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Nov 07, 2021 -

Ken Ganley Westside Imports responded

Hi Phil, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

September 06, 2021

Dealership Rating

Employee Rating

Great experience with Tom Mathews! Very friendly, easy and detailed transaction.new Great atmosphere and extremely helpful. Thank you so much. I love my car! and detailed transaction.new Great atmosphere and extremely helpful. Thank you so much. I love my car! More

by DDROBA

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Robert Brown , Igor Zaiats

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Sep 07, 2021 -

Ken Ganley Westside Imports responded

Thank you for taking the time to write about your experience with Tom! We are so glad to hear that he was able to provide you with such great customer service! We hope to see you again! -Ganley Westside Subaru

September 02, 2021

Dealership Rating

Employee Rating

Everything was excellent. Dealers, sales managers and the help. Very friendly and courteous personnel. Great atmosphere. Felt very at ease. Treated me with respect. Will go there in the future. the help. Very friendly and courteous personnel. Great atmosphere. Felt very at ease. Treated me with respect. Will go there in the future. More

by JIM.VERES60

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Kevin Amolsch, CJ Swander

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Aug 25, 2022 -

Ken Ganley Westside Imports responded

Thank you for this very positive review! If there is anything else we can do to help out let us know!

July 24, 2021

Dealership Rating

Employee Rating

Extremely friendly and excellent service! Tom did an awesome job! Go see him if you are looking for a new or used vehicle. He makes the process easy. awesome job! Go see him if you are looking for a new or used vehicle. He makes the process easy. More

by Michaela

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Sarah Klein

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Jul 26, 2021 -

Ken Ganley Westside Imports responded

Michalea, We are so happy to hear that you received 5 star treatment by (sales rep)! We hope you love your new vehicle. If you were to need anything in the future, we hope you do not hesitate to reach out. Thank you for your kind words about our sales department. -Ganley Westside Imports