Tom Morales | Page 2

Awesome customer service! Pat was awesome helped me figure out all the numbers to crunch to get me into my car and Tom really came through to give me the best deal for my trad Pat was awesome helped me figure out all the numbers to crunch to get me into my car and Tom really came through to give me the best deal for my trade in! The paperwork was so easy to do and I drove off the lot that day in my brand new 2018 jaguar f-pace. I am the happiest customer alive!!!! Thank you bidcars for stellar service!!!!! More

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Great work ethics, friendly service, knowledgable and resourcefull. Car was delivered as promissed when promissed resourcefull. Car was delivered as promissed when promissed More

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My husband and I had a great experience working with BidCars Boston this morning, and we're now the proud owners of a new-to-us and reasonably priced Buick Encore. Pat had our car ready to go when we ar BidCars Boston this morning, and we're now the proud owners of a new-to-us and reasonably priced Buick Encore. Pat had our car ready to go when we arrived, and we appreciated his friendly and non-salesy demeanor. The family that took over the dealership in December 2021 is passionate about building strong customer relationships and following best practices for their transactions. I wouldn't hesitate to work with them again! More

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This place is amazing! The guys here are personable, professional, down to earth and willing to work with you. Not like any other dealership, we were in and out in a little The guys here are personable, professional, down to earth and willing to work with you. Not like any other dealership, we were in and out in a little over 2 hours, and that was with test driving 2 Jeeps. Very good experience… would highly recommend! Go see Manny and Tom! More

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Fastest car buying experience! I made an appointment, the car was ready when I arrived, I was test driving it as soon as I got there! The whole experience took 2 hours and I drove I made an appointment, the car was ready when I arrived, I was test driving it as soon as I got there! The whole experience took 2 hours and I drove off with my dream vehicle! Everything was explained but it wasn't a sales overkill either, which was appreciated! More

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My husband and I visited this dealership on 2/6. We found 2 trucks that we liked. One of which was in a great price range. We met with Damon who expressed he would get someone to help us as he didn' We found 2 trucks that we liked. One of which was in a great price range. We met with Damon who expressed he would get someone to help us as he didn't deal with sales. With that being said he helped my husband the entire time and had our current truck appraised while we test drove the Ford F250. During our drive we noted it needed a wheel bearing and an alignment. We wanted the truck as long as they could repair those 2 things. Damon expressed someone else is looking at the truck and would get back to us the following Tuesday 2/8. Monday 2/7 my husband followed up and they wanted to have him sign all paper work- they ran into some issues due to needing a pay stub and he said he would try to get it for them as we didnt have copies laying around. They expressed my husband was playing games- (we should have walked then) therefore my husband left after several hours. That evening Tom called and expressed he needed an insurance policy on the truck and they would finalize paperwork Tuesday 2/8 once the truck was fixed they would give him a call. My husband went back Tuesday 2/8 after he got an insurance policy on the truck brings all the paper work from the insurance company with him and of course it's not what they need. So- they waited several more hours- signed a "we owe" form for the alignment and check front right wheel bearing, but the work was supposedly complete. On the warranty form it explains if the car is in the shop for more than 5 hours they will supply you with a rental vehicle. 2/9 he called and explained the "we owe you" work wasnt done. Tom said take it to town fair tire they have an account there. 2/11 he went for the alignment- Town Fair Tire wasn't able to straighten the wheel due to the steering bolt is seized. Call the dealership again and explain. They said it need to go to the service center in Norwood. He calls to make the appointment and it has to go in 2/15. In the mean time on 2/12 the wheel bearing humming was back. He called Tom and of course just like the other reviews of their employees- Tom never answered or he was coming in late or on lunch. On 2/15 the truck went back for the "we owe you" work- technically for the second time. On 2/16 he picks up the truck and the steering wheel still is not straight even though it went for an alignment, but the wheel bearing was replaced. He called to explain the steering wheel again- they said take it to local town fair again. On 2/18 the "service advanced trac/ABS light came on. We called to explain. On Sunday 2/20 we notice the radiator was leaking a small bit. 2/22- after the holiday we call and of course no answer. Call a bit later explain more issues and that we need a loaner car this time as its going to be more than 5 hours. Tom explains the service center gives the loaner. ***Since when does a service center have loaner cars on a dealership warrenty*** Call the service center and explain the ABS light and on and leak and ask for a loaner car. The service center explained the loaner comes from the dealership and that he wanted the truck the following day due to the leak and since they've already touched it they have to keep fixing it UNDER THE LEMON LAW. 🍋 😑. No we haven't filed a claim yet as this is our 3rd time visiting the service in own our time per the Lemon Law. NEEDLESS TO SAY- we have had the truck for 3 weeks total and it's been to the shop 4 times and town fair tire 2 times (will be 3) since 2/8. I would would NEVER recommend driving a vehicle off their lot even if they were giving them away for free. BiD Cars Boston sell lemons for thousands. Grow your own. More

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