Tom Patanio | Page 2

Always accommodating, I’ve never had an appointment for oil changes and I wait for my car. In and Out in about an hour and they keep Me updated on what’s going on and any issues.. 10-10 would recommend… oil changes and I wait for my car. In and Out in about an hour and they keep Me updated on what’s going on and any issues.. 10-10 would recommend… More

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Professional, accommodating. If you have a concern they address it. Even the higher ups will give you a call to address and fix a concern or complaint. If you have a concern they address it. Even the higher ups will give you a call to address and fix a concern or complaint. More

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As usual excellent service. Thomas does a terrific job, explaining what is needed, following up and extremely courteous which is mirrored by his staff. Thomas does a terrific job, explaining what is needed, following up and extremely courteous which is mirrored by his staff. More

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I was called back an hour after my oil change, they found the part under the lift and thought it might be from my car. That concluded my time of getting an oil change of five hours! I do not live real close the part under the lift and thought it might be from my car. That concluded my time of getting an oil change of five hours! I do not live real close by and did not appreciate having to go back, gratefully they found nothing wrong with my car. I was told the advisor’s boss would reach out to me on Monday, no call from Pine Belt has come and it is now Wednesday! More

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They were thorough and had excellent communication. I loved the video of the inspection of my vehicle. Felt like I was well informed. Also, they review of upcoming item’s to be taken care of I loved the video of the inspection of my vehicle. Felt like I was well informed. Also, they review of upcoming item’s to be taken care of More

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I wasn’t pleased with your mechanics findings I feel that they didn’t look into the real problem I will have new tires and alignment done if my car is still having a steering problem I will be seeing your ma they didn’t look into the real problem I will have new tires and alignment done if my car is still having a steering problem I will be seeing your manager about this issue More

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While the second attempt at the paint repair was great, there was some kind of white residue on the rear interior of the hatch (side wall and hatch itself), back of the seat, protective mat as well as on t there was some kind of white residue on the rear interior of the hatch (side wall and hatch itself), back of the seat, protective mat as well as on the exterior rear of the car. They could have done a much better job returning the car back to me in a clean condition. The lack of detailing is disappointing and shows the lack of concern for finishing quality. This review is strictly for the quality of work, NOT for the wonderful service of Tom who has ALWAYS been great. This review should not impact him in any way. More

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Used to be great with great customer service. However, the last year or so, the workers have been a revolving door and the service department is always trying to push more work on Your car. Worst However, the last year or so, the workers have been a revolving door and the service department is always trying to push more work on Your car. Worst part is, if you check yourself and realize they lied. More

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Prompt courteous service quality work and video of work being done and even a free car wash after service is completed thank you for telling me one hour and getting me in an out that one hour time like p being done and even a free car wash after service is completed thank you for telling me one hour and getting me in an out that one hour time like promised. Thank you lakewood service department More

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For years, I have brought my car to you and have been very happy. This time, I had a pre-scheduled appointment days ahead for an oil change. I was made to wait until everyone who just showed up was tak very happy. This time, I had a pre-scheduled appointment days ahead for an oil change. I was made to wait until everyone who just showed up was taken care of. It took 3 hours for the oil change, and to make it worse, after they brought my car out as if it was done, then they told me that one of my taillight brake lights is out !!! They were going to let me leave with no brake light !!!!!!!!!!! I am truly not interested in hearing an excuse from you. More

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