Tom Peacock | Page 11

Excellent job and good attitude for talking about problems for my car tank for everything problems for my car tank for everything More

Report | Print

Excellent customer service. Very knowledgeable, helpfull, and honest. I highly recommend them. Wil definitely return. Very knowledgeable, helpfull, and honest. I highly recommend them. Wil definitely return. More

Report | Print

A1 Customer Service the service departments was very courteous, friendly, and helpful! Not only did they meet the car need the CAR WASH was one thing I needed and I was very satisfied. courteous, friendly, and helpful! Not only did they meet the car need the CAR WASH was one thing I needed and I was very satisfied. More

Report | Print

This is only my second time receiving service at Tom Peacock Nissan. We only recently moved to Texas. They are so organized and good in this service department. This is my fourth Nissan lease and this i Peacock Nissan. We only recently moved to Texas. They are so organized and good in this service department. This is my fourth Nissan lease and this is by far the best dealership I have used for service. My lease will be up over the summer and Tom Peacock will be my first stop to look for my next car. I’m hoping the sales department is as good as the service department. More

Report | Print

Excelente service and professional I recommended to my friends family I love tom peacock Nissan friends family I love tom peacock Nissan More

Report | Print

Hailee provided excellent service. It is because of her an Feliz Fuentes that keeps me as a customer. I would highly recommend these two service advisors to my friends— professional, h It is because of her an Feliz Fuentes that keeps me as a customer. I would highly recommend these two service advisors to my friends— professional, honest, and forthright. Tom Peacock Nissan is the best dealership in Houston. More

Report | Print

My overall experience at Tom Peacock was wonderful. Annemarie was my sales lady and she was great the whole time. She was patient, informative on each vehicle, made sure I was comfortable and got me wh Annemarie was my sales lady and she was great the whole time. She was patient, informative on each vehicle, made sure I was comfortable and got me what I wanted. Mushtag was a great help also, he is the sales supervisor. He also was very patient, helpful, and understanding to what I wanted and was looking for. If you looking for a vehicle plz go see them. More

Report | Print

Very deceptive, unprofessional, and condescending practices. Worst car buying experience ever. The initial start of the process was fine but once I got to the finance department with said finance ma practices. Worst car buying experience ever. The initial start of the process was fine but once I got to the finance department with said finance manager Fernando everything went downhill and fast. Fernando over inflated my bottom line with unnecessary warranties and dealer add ons which were not disclosed to me at all because I would have declined them all because the vehicle I purchased was a cargo van so cosmetic warranties and dealer add ons are not needed. He didn't show me any of the documents or the work ups that was done solely on a tablet. I knew something was off because my instincts kicked in but I ignored it. And even once everything was signed and printed up he still didn't show anything he just quickly folded the documents which were half way filled out according to what's customary during this process. I even made a comment saying you all don't go over the financial contract anymore and he dismissively put the blame on Juan my sales rep saying he was responsible for that and Juan didn't mention a word about the final cost and add ons. But at this time I'm screwed because the deal is done. Next thing the vehicle I purchased was discovered to have a mechanical issue that is covered both by the 30 day warranty and the remaining manufacturer warranty. I brought up my concerns about it and was assured by my sales rep Juan to bring it and they would take care of it. This was December 26, 2023. I drove the vehicle around that night and the issue became more pronounced. By the next morning December 27, 2023 on my way back up to the dealership to discuss my concerns with the sales contract and to address the mechanical issue the van loss acceleration power and the noise from the engine became louder. Once I get to the dealership and I finally send the car to service in which they took out back there three different times and each time they say that's how the vehicle is supposed to sound and run as though I'm stupid and in addition the hood latch broke so my hood would close securely after opening. Here it is December 31, 2023 and the condition of the vehicle is declining with each drive. No the vehicle RPMs won't go past 1 even when go 50-60+ miles. I've had a mechanic come and look at the vehicle and he has confirmed that there is something definitely mechanicly wrong in which he mentioned the engines vacuum hose. This hose is said to be the main contributor in the cars lack of acceleration power as well as the airy and ticking/ knocking noise from the engine. According to him it's definitely an easy fix and he doesn't understand why they won't honor the repair under the 30 day warranty or the active manufacturer warranty. I've already paid over $6,000.00 in dealer add ons which was supposed to cover the whole certified inspection to find and repair the pre-existing mechanical issues and refinishing of the vehicle to make it re-saleable. At this point I feel violated, deceived, and disrespected as a minority female consumer. My car buying experience has been nothing but a joke and mockery to all those involved starting with Fernando, the used car sales manager, and the service mechanics who drove and looked at the vehicle only to lie and say nothing is wrong and that's how the 4 cylinder engine is supposed to sound. Even Ray Charles could hear and see something is clearly mechanically wrong and needs repairing. And what's disheartening is that I am a Nissan owner and I have been coming to Tom Peacock faithfully for over 15 months every 3-5 weeks to get my personal vehicle serviced. Now I'm having second thoughts about continuing my current business relationship with you all. But I know for sure the plans I had to come back and purchase my daughter's vehicle this year is a no go. More

Report | Print

What a wonderful experience working with Mr. Elio, he knew what features I was looking for in my car and found the best fit for me! Elio, he knew what features I was looking for in my car and found the best fit for me! More

Report | Print

Love this dealer. Nice people and really good service when needed. Will always go back service. Plus service doesn't take long. Been going back for oil changes and h Nice people and really good service when needed. Will always go back service. Plus service doesn't take long. Been going back for oil changes and had and extra key made and haven't had a problem at all. My go to team. More

Report | Print