Tom Peacock | Page 64

I purchased a brand new Versa today and our salesman was AWESOME! I felt comfortable and trusted his suggestions and opinions. He worked hard to get us the best possible deal. I am very pleased John Levesto AWESOME! I felt comfortable and trusted his suggestions and opinions. He worked hard to get us the best possible deal. I am very pleased John Leveston of Tom Peacock Nissan is the best! More

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Review We purchased a 2019 Nissan Sentra at this dealership last night, our sales person was Sam and he was amazing, so patient and helpful, he made us feel We purchased a 2019 Nissan Sentra at this dealership last night, our sales person was Sam and he was amazing, so patient and helpful, he made us feel welcome and important this was by far the best experience I have ever had at a car dealership, Sam "Thank you so much" I also want to say that everyone we had contact with last was wonderful, The best customer service, I highly recommend this dealership. More

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I like everything about it. The staff is very informative and welcoming. I like watching tv while waiting. I really makes the wait easier. Great informative and welcoming. I like watching tv while waiting. I really makes the wait easier. Great More

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David has taken care of us twice now. He is amazing. His customer service is beyond anything I’ve ever experienced. We will purchase and do business with Peacock for as long as we need vehicles Tri His customer service is beyond anything I’ve ever experienced. We will purchase and do business with Peacock for as long as we need vehicles Trisha Vacknitz More

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Outstanding experience! I made an appointment on-line with Thong Pham and he had my truck ready within a couple of hours as promised. He was polite and professional. My tru I made an appointment on-line with Thong Pham and he had my truck ready within a couple of hours as promised. He was polite and professional. My truck was washed when I picked it up which was a bonus. More

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Very Typical Dealership Tactics - BUYER BEWARE! The Good: The Peacock Nissan dealership is very nice on the inside. The salesman than we initially worked with, Joel, was fantastic on our first vis The Good: The Peacock Nissan dealership is very nice on the inside. The salesman than we initially worked with, Joel, was fantastic on our first visit. We had an initial test drive that went swell, and was enough to convince us that a nice Rogue was a good fit for our needs. The Bad: The problems came on our second visit. We identified a certified preowned vehicle that fit our needs and was advertised at a reasonable price for its condition. However, this is the time where potential buyers should be the most wary of the dealership. When we sat down to negotiate with Mehdi aka Mike, we were ready for a lot of the type of car dealer tactics you read about, and they did not let us down - the 'let me check with my manager' spiel, leaving us to wait for long stretches....the "this is the lowest i can go, or else i'd be fired!" - only to then lower the price further, and so on. Pretty much the stuff you'd see in any article about car buying and what to look out for. The game is the game, so while we were annoyed by all this, it was not surprising. Mike was pleasant to work with, and clearly had awards to show that he was at least decent at his job. What WAS surprising however, was the price sheet with not just the so-called 'buy now' price, but: -a "Market adjustment" (that was explained as 3 different things by 3 different people) + additional ~$1800 -a 'certification fee' (which to be fair, we did encounter at another Nissan dealership, but was not explained as "REQUIRED" the way it was conveyed to us at Tom Peacock + additional ~$1200 -dealer add-on charges (that we were told we did NOT have the option to decline as they were "already installed") such as nitrogen tires, door guards, and GPS?? + additional ~$1000 or so in total PLUS the tax/title/license, for a grand total of almost an additional $5000 over the advertised price of the vehicle. (This is the part in any advertisements where the fine print saying 'price does not include any dealer fees' comes in to play and what you should be VERY careful of. We noticed that some other official Nissan dealerships were not nearly as bad about hidden fees, so maybe start with those first) After much back and forth with Medhi, we agreed on a price that he even had the audacity to draw a line on paper and have me sign to signify that "we have an agreement". At this point, we begin to fill out the finance paperwork, and are ready to go on to the finance manager and finish the purchase process. BUT - plot twist! Israel Aguilar, the pre-owned sales manager, comes in to the office to sit down and tell us that "they made a mistake" in the pricing that we had just spent 45 minutes working to get to an agreed-upon point on. He then proceeds to go into a whole spiel about how he needs us to "do him a favor" and go up by $1000 on the price that we just settled on. He goes on a bunch of platitudes about how it's only going to add a few bucks to my monthly payment, and we won't even notice it and he didn't want to lose his job either, and blah, blah.... it is interesting that he wanted us to believe that the $1000 was going to hurt the dealership more to honor their "mistake" than it would hurt an individual family's budget. By this time, we had been in the office around an hour and a half with these gentlemen wasting our and their time, but as we were not willing to accept their bait and switch, we decided it best to leave before they came up with some new and imaginative way to try to deceive us. And don't get me wrong - i understand that they're a business and have to make some money, but considering the reputation that car buying and car dealerships in general have for being slimy, bait & switch scam artists, you would think that in this age of SO many options for buying vehicles, a good dealership would try to differentiate themselves with honest, quality service...but here we are. To add insult to injury, we had no fewer than 4 followup calls in the subsequent days: -a call the next morning from a lady trying "to understand what happened": she tried to convince me that the 'mistake' they made was them forgetting to mention the certification fee (which was a lie, since it was one of the things we negotiated over initially, so it *definitely* wasn't forgotten) -calls/texts inquiring about 'what [they] could do to earn our business' - the easy answer there would have been to either sell us the vehicle at the price we mutually agreed on, or train salespeople not to try to get customers to sign off on a bottom line price if they plan on asking for more later on! -a call from the very first salesperson (Joel) asking if there were any other Rogues we might be interested in. This call was part of the reason i had such a favorable opinion of Joel - at no point during the entire time we were in the dealership did either Mike or Isreal offer or suggest any similar cars that were available - instead, they fumbled the sale by trying to get us to go up after having already bait and switched the pricing up to that point. Needless to say, we purchased the vehicle elsewhere. The bottom line is, you can *possibly* get a good deal here, just be prepared to deal with a lot of BS and even then, they may try to pull shady tactics right before the finish line. We anticipate having to replace our other family vehicle later this year, and this place will definitely be at the bottom of the list. More

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MC MAKES IT HAPPEN!!! HE IS THE BEST !!!HE REALLY CARES ABOUT HIS CUSTOMERS AND TAKES GOOD CARE OF THEM MAY GOD BLESS HIM!! HAPPY CUSTOMER ABOUT HIS CUSTOMERS AND TAKES GOOD CARE OF THEM MAY GOD BLESS HIM!! HAPPY CUSTOMER More

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Advertising is deceptful and borders on scam. Don't buy from these con artists. Their advertising is deliberately designed to deceive you and waste your time. from these con artists. Their advertising is deliberately designed to deceive you and waste your time. More

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Simply Amazing Lauren was wonderful to work with. She has talent that makes her an excellent salesperson. She listens to your needs and works hard to match the r Lauren was wonderful to work with. She has talent that makes her an excellent salesperson. She listens to your needs and works hard to match the right vehicle to your needs. I was not sure what I wanted - but I knew I needed to get out from under the vehicle I had. My finance person was Nicolas (I think that is how you spell his name) he was very good at what he does as well and he was passionate and was truly concerned that I would be taken care of. I never thought I would say I look forward to having my truck serviced by the dealer - but the service I received when I purchased the vehicle will bring me back even though I pass at least 1 other Nissan Dealer on my way to Tom Peacock Nissan!!!!! More

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I give Lauren Cathey a 5 star rating. She went above and beyond to put our deal together. Unfortunately her finance manager didn’t do so well at closing the deal. They don’t want cash deals and the advertis beyond to put our deal together. Unfortunately her finance manager didn’t do so well at closing the deal. They don’t want cash deals and the advertisement is VERY misleading and is very close to false advertisement. More

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