Tom Peacock | Page 74

Great service Jason edgecome service was excellent, friendly, outgoing, knowledgeable, and pleasant to work with. He took me through every step, he was throrough Jason edgecome service was excellent, friendly, outgoing, knowledgeable, and pleasant to work with. He took me through every step, he was throrough in his presentation of the vehicle. More

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Upselling And Bush League Sales Tactics I came in after seeing a tv ad for 2017 Pre-owned Altimas for just under 15k. As a first time car buyer, this deal was just what the doctor ordered. I I came in after seeing a tv ad for 2017 Pre-owned Altimas for just under 15k. As a first time car buyer, this deal was just what the doctor ordered. I called ahead of time to see if they had any more of these cars in inventory to look at and seriously consider purchasing with payments in my specified price range. They said they had more than 5 so I made the trip out same day. I walked in and asked for the saleswoman I spoke with on the phone. She was with a customer, no big deal, and I was directed to another saleswoman. She was nice. I told her I wanted to explore cars concerning the special. She started talking about new altimas and deals that would put me really close to the figure I was searching for. In actuality it was a price increase from the special and an added 6.5k aka nowwhere near my desired price. She then leaves and some guy with a tough accent tries to explain the benefits of buying a new car vs the ones I specifically came into look at. Its all hoopla and hogwash. He tried to upsell me. She comes back with keys to test drive a new altima, one that I have no interest in bc I know its already out of my price range. I test drive it to get a feel anyway. We come back and they immediately get the finance operation started to sell me this brand new altima I never said I wanted. They put down a monthly payment more than 150 dollars than I told them I was looking to pay with the preowned option I wanted. I tell them I want to look at a preowned car. They get the finance manager to come back and he has a lower payment. I tell him its not going to work and I dont see how he can get the price down to the range I want bc the car is simply too expensive by default. He asked my accompanying mother if she would be willing to cosign and see if itd make the difference. They come back with a new price now 75 dollars more than the monthly payment I wanted. They try to push the sale and I refuse. He tries again to bring the price down and he does but its still 30 dollars over budget for a car I did not want. I tell them Im going to leave and take my business elsewhere. They ask what they can do to get my business and by that car. I told them I was unhappy nobody would listen to my consumer desires and didnt appreciate them trying to sell me a new car when I wanted to look at preowned from the start. Then they scramble as Im walking out and tell me they have one preowned altima left. This car was a great value and exactly what I was looking for when I came in. I mentally already decided that I wasnt giving them any of my money out of principle. The saleswoman quotes a number that was well in my price range and something I was willing to do. I briefly change my mind back into purchase mode. But this last preowned car was on hold for less than 24 hours by another customer who put a deposit down the day before. They tell me this is not an issue if I am willing to buy that day in the moment. I verbally question their business tactics and tell them I cannot move forward with this car bc it is on hold for somebody else. I shouldnt be able to know this car is even available. I couldnt find it ethical that they are taking holding deposits for customers but still selling the cars anyway. I call them out for this unethical practice and told them I cant do business with them bc they have too many underhanded sales procedures that lead me to believe the place is dishonest. The entire sales operation needs a total revamp and is nothing the dealer should be proud of. As a first time car buyer, I feel preyed on by this dealer from the jump. They didnt listen to me and lied about availability throughout the process. They tried to upsell me for their sake, never considering my needs as a comsumer. Only way I'd take my business is if they demonstrate to me a new respect for consumers and different sales practices that center around listening to consumers and responding appropiately to their needs with honesty. Just a lot of lying and schiestiness to worry about with this dealer More

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Pleased with service. Service manager never made me feel like I was wasting his time. I have been to dealership service centers ( Conroe Nissan) that made me feel like I wa Service manager never made me feel like I was wasting his time. I have been to dealership service centers ( Conroe Nissan) that made me feel like I was bugging them when I brought my car in for service. I will use Tom Peacock again. More

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