Tom Powers

I ultimately walked away from purchasing a truck from Toyota of Kent due to several concerns about transparency in pricing, financing, and the condition of the vehicle. 1. Refusal to use outside credit Toyota of Kent due to several concerns about transparency in pricing, financing, and the condition of the vehicle. 1. Refusal to use outside credit union financing. This alone is not necessarily a dealbreaker, but with a credit score of 786 I was pre-approved through two credit unions at 4.79% for 2024+ vehicles and 5.79% for 2023 and earlier. Toyota of Kent initially quoted me 9% financing, and after about five hours we got it down to 6%. The final figures presented were $19,800 at 6% for 60 months with a payment of $440–$460. I repeatedly asked for a clear bottom-line price, but the conversation kept redirecting to the monthly payment instead, and the numbers presented did not appear to align with the price and rate. 2. Mandatory $599 “paint protection.” This was automatically included in the line-item summary. When I said I did not want it, I was told it could not be removed because it had “already been applied.” 3. Visible vehicle damage not addressed. The truck had a noticeable dent in the front bumper. The dealership was unwilling to repair it or adjust the price. I sent photos to my mechanic, who advised that a V-shaped dent like that may require bumper replacement rather than a simple cosmetic repair. 4. Limited independent inspection window. I requested an independent inspection and was given only a two-hour window, even though my mechanic is about 30 minutes away, which made a proper inspection unrealistic. 5. Trade-in valuation far below market offers. I received two online offers for my 2018 Honda Accord — $11,700 and $11,500 — even with a check engine light, sensor lights, and normal wear. Toyota of Kent initially offered $9,000 as a trade-in and eventually increased it to $10,500. Two days later, on 3/11/26, I sold my car to Carvana for $11,700. - I was also told by the salesperson that my vehicle had been in two accidents. I purchased the car in 2021 as the second owner and was not aware of any accidents, nor have I ever been in one. That evening I pulled my Carfax report (through Geico) and saw no accidents reported. To be absolutely certain, I also purchased an AutoCheck report, which also showed no accidents. The only related work I have had done was removing the front bumper so a protective plate could be installed under the car because the Accord sits low and I was occasionally scraping curbs. My bottom line: I have no issue negotiating price or accepting a dealership’s policies, but transparency in pricing and process is essential. Without that, I’m not moving forward with a purchase. More

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This Toyota location is excellent and knowledgeable of their inventory. You can trust this location. their inventory. You can trust this location. More

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They are friendly and helpful and answer any of your questions about car or finance questions about car or finance More

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Tom is the best! ! Everyone is so friendly, and Tom took his time to show me how everything worked. Heck, my last 3 cars were Toyotas and I learned things today that a ! Everyone is so friendly, and Tom took his time to show me how everything worked. Heck, my last 3 cars were Toyotas and I learned things today that apply to those vehicles and I never knew how to use them! The dealership was very clean. I watched two different people Swiffer where there was some mess due to snow. And!! They had a box of candy and cheese and crackers out. This was very much appreciated as car shopping is always surprisingly hunger inducing! More

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Great dealership. I got exactly what I was looking for at a fair price. The process was hassle free and my salesman Tom Powers was great to work with. I got exactly what I was looking for at a fair price. The process was hassle free and my salesman Tom Powers was great to work with. More

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Kind and efficient without playing games. Communication is really effective and gets the job completed without wasting time. Communication is really effective and gets the job completed without wasting time. More

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Andria and Tom were super helpful with getting a lease on my dream car! I highly recommend Toyota of Kent if you’re looking for a new car! my dream car! I highly recommend Toyota of Kent if you’re looking for a new car! More

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This dealership is by far the easiest to work with. They make getting a car actually enjoyable without the pressure or nagging! Tom is amazing to work with, as was Matt (finance) and Dan (service). The They make getting a car actually enjoyable without the pressure or nagging! Tom is amazing to work with, as was Matt (finance) and Dan (service). They told us all of our options and what they recommend with no pressure. This made our decisions so easy as we knew they weren't just trying to make a buck off us. I would recommend them to anyone!!! More

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After arriving they were able to find a vehicle I could afford, with pay.ents that stayed in my budget. The were even able to get me a warrenty. afford, with pay.ents that stayed in my budget. The were even able to get me a warrenty. More

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I just purchased my 3rd car from this dealership. I love working with Tom. He is patient, explains all the options and makes sure I get the best deal and best car that suits my needs. I love working with Tom. He is patient, explains all the options and makes sure I get the best deal and best car that suits my needs. More

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