Tom Redmond | Page 11

Our experience was wonderful from start to finish. Chris, Tom and Jimmy were outstanding. Our sales associate, Chris Smalls was extremely personable, professional and a delight to work with. We walked Chris, Tom and Jimmy were outstanding. Our sales associate, Chris Smalls was extremely personable, professional and a delight to work with. We walked into the dealership to buy an inexpensive ‘back-up’ car and walked out with two new cars: an Impreza for my husband and an Outback for me. I look forward to a continued relationship with Conley Subaru. More

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We purchased a new Ascent on 5/1/23 and were not able to take it home right away because the battery was dead (it was the showroom model.) We learned that the Starlink was not working properly so we left t take it home right away because the battery was dead (it was the showroom model.) We learned that the Starlink was not working properly so we left the car with the dealership for 2 days. During the financial deal, Jim informed us that we would have the $100 we had paid for an oil change on our Outback that day refunded. The day after we took possession of the car 5/4/23 it would not start at our home so the dealership sent someone out to charge the battery. Later that day Tim called to say that they would send a rental car to our home and take the Ascent to the dealership and would let us know what was transpiring. We heard nothing for one week when we learned that you had to order a new Starlink and the car would not be available for another full week. At that time I notified you that we had received the wrong model's owners manuals and requested the correct ones when we picked up the car as well as the cargo mats that we had ordered when we purchased the car. Angel called to inform us that the car was ready on 5/17/23 but he didn't know if you had the books or mats and promised to call me back later that day after he checked it out. He didn't call back within 2 1/2 hours so I called back and he was gone and had not reported off to anyone. We finally received a call on 5/18/23 that our car was ready along with the manuals and the mats would be in on 5/20/23. When we picked up the car we notified Angel that our credit card had not been refunded the $100 oil change charge as promised. We were then told we would receive the refund as a check in the mail. This entire incident actually delayed our trip to Pennsylvania where we travel for the summer which made this so much more nerve-wracking. We like our new car and Tom Redmond graciously squeezed us in for our instruction hour on 5/19/23 and made us very comfortable with the new technology. This Ascent is our 4th Subaru vehicle we have purchased. We have been going to Conley to service our 2013 Outback for the past 10 years with high satisfaction with your dealership in the past. This experience just had so many layers of poor service however. More

by wtp43 Verified Customer Verified Customer

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Excellent as all our questions were answered and demonstrated. Thanks for professional Conley Subaru store. demonstrated. Thanks for professional Conley Subaru store. More

by spalermojr15 Verified Customer Verified Customer

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Knowledge and courtesy from Howard and Tom making me feel special part of Conley family. special part of Conley family. More

by JSNEST418 Verified Customer Verified Customer

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Zack was caring, professional and efficient as we purchased our 2nd subaru from him. All of our questions were fully answered. purchased our 2nd subaru from him. All of our questions were fully answered. More

by thowardabc Verified Customer Verified Customer

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We visited a few Subaru dealerships to purchase a 2023 Outback. One practiced what we describe used car salesmanship and not trustworthy. The other was very welcoming but in the end we decided on family o Outback. One practiced what we describe used car salesmanship and not trustworthy. The other was very welcoming but in the end we decided on family owner Conley Subaru. We were surprised that the staff, both sales and service, were very friendly and not pushy. We were introduced to our salesman Kevin Mazzora who could not have been nicer, honest and humorous. We changed from the Limited to the Wilderness which Conley didn’t have in stock. But, Kevin searched for one in white for us and had it delivered to the dealership in a few days. We traded in our 15 year old Infiniti so searching for not only a new car but a reputable dealer that doesn’t play games was exhausting and delighted we found Conley and Kevin. To compliment the dealership further, we spoke to another salesman awhile ago who was off the day we were at the dealership which is how we were with Kevin. That other salesman was quite understanding. All we can say is hats off to the sales staff and Tom the delivery specialist. More

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Awesome people, awesome staff! !!. Always feel welcome, when I'm there. Would give 10 stars !!. Always feel welcome, when I'm there. Would give 10 stars More

by jtjones68 Verified Customer Verified Customer

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Very pleased. Howard was great to work with would recommend him to friends. everything was professional Howard was great to work with would recommend him to friends. everything was professional More

by bentjohn47 Verified Customer Verified Customer

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Low sales pressure and they turned in my rental car. Snafu with first Vin I was given caused me to call State Farm (grrrr). On hold for an hour. Snafu with first Vin I was given caused me to call State Farm (grrrr). On hold for an hour. More

by shenry351 Verified Customer Verified Customer

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Very friendly, kind and informative. Work was finished about 1/2 hour sooner than expected. Work was finished about 1/2 hour sooner than expected. More

by mwarber Verified Customer Verified Customer

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