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Tom Redmond
215 Reviews
Prior to joining Conley Subaru, I worked for a major electronics retailer for over 20yrs, and spent 16 of those years working with Automotive Electronics with an emphasis on being able to explain technology to customers that don't always understand how it works. With my position here, I am a specialist in Subaru Technology, I work with customers to understand their new or used vehicle technology, and I am here to help them when they don't understand some of the technology in the vehicle.
Read moreDealership Experience
9 yrs, 10 mos
Industry Experience
25 yrs, 9 mos
Specialties & Trainings
Subaru Technology
Languages Spoken
English
Employee Video
215 Reviews
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215 Reviews of Tom Redmond
June 11, 2023
We felt no pressure at all and every question we had was answered professionally. Our sales Rep Zach was very professional and we will recommend this Subaru location again and again. answered professionally. Our sales Rep Zach was very professional and we will recommend this Subaru location again and again. More
by rhylee7284g
Verified CustomerOther Employees Tagged: Zach Avery
June 07, 2023
Bryan was knowledgeable and well versed on my new Subaru. He helped me by explaining the differences as well as pros and cons of different models I was considering He helped me by explaining the differences as well as pros and cons of different models I was considering More
by dwjuncker
Other Employees Tagged: Bryan Driscoll
May 31, 2023
Very friendly people, not pushy at all. They let us take as much time as we wanted looking at the vehicles to decide on our purchase. They let us take as much time as we wanted looking at the vehicles to decide on our purchase. More
by jerickaphoenix
Other Employees Tagged: Cary Driscoll
May 26, 2023
Customer service is a joke. Supposed to get partial refund on last vehicle traded. Numerous times asked salesman, finance people and completed an line comment form. NO respo Supposed to get partial refund on last vehicle traded. Numerous times asked salesman, finance people and completed an line comment form. NO response to any. More
by mikemadonna
Other Employees Tagged: Gary Cooper, Jessica Reid, Ted Sauter
May 24, 2023
Our experience was wonderful from start to finish. Chris, Tom and Jimmy were outstanding. Our sales associate, Chris Smalls was extremely personable, professional and a delight to work with. We walked Chris, Tom and Jimmy were outstanding. Our sales associate, Chris Smalls was extremely personable, professional and a delight to work with. We walked into the dealership to buy an inexpensive ‘back-up’ car and walked out with two new cars: an Impreza for my husband and an Outback for me. I look forward to a continued relationship with Conley Subaru. More
by Charlie
Other Employees Tagged: Chris Smalls - Sales; Jimmy - Business Office
May 20, 2023
We purchased a new Ascent on 5/1/23 and were not able to take it home right away because the battery was dead (it was the showroom model.) We learned that the Starlink was not working properly so we left t take it home right away because the battery was dead (it was the showroom model.) We learned that the Starlink was not working properly so we left the car with the dealership for 2 days. During the financial deal, Jim informed us that we would have the $100 we had paid for an oil change on our Outback that day refunded. The day after we took possession of the car 5/4/23 it would not start at our home so the dealership sent someone out to charge the battery. Later that day Tim called to say that they would send a rental car to our home and take the Ascent to the dealership and would let us know what was transpiring. We heard nothing for one week when we learned that you had to order a new Starlink and the car would not be available for another full week. At that time I notified you that we had received the wrong model's owners manuals and requested the correct ones when we picked up the car as well as the cargo mats that we had ordered when we purchased the car. Angel called to inform us that the car was ready on 5/17/23 but he didn't know if you had the books or mats and promised to call me back later that day after he checked it out. He didn't call back within 2 1/2 hours so I called back and he was gone and had not reported off to anyone. We finally received a call on 5/18/23 that our car was ready along with the manuals and the mats would be in on 5/20/23. When we picked up the car we notified Angel that our credit card had not been refunded the $100 oil change charge as promised. We were then told we would receive the refund as a check in the mail. This entire incident actually delayed our trip to Pennsylvania where we travel for the summer which made this so much more nerve-wracking. We like our new car and Tom Redmond graciously squeezed us in for our instruction hour on 5/19/23 and made us very comfortable with the new technology. This Ascent is our 4th Subaru vehicle we have purchased. We have been going to Conley to service our 2013 Outback for the past 10 years with high satisfaction with your dealership in the past. This experience just had so many layers of poor service however. More
by wtp43
Other Employees Tagged: Cary Driscoll, Tim Geisel, Angel Vazquez, Jim (finance)
