Tom Scheffer

Amazing start to finish I wanted to write this review of my experience with Deland Toyota, start to finish this business went above and beyond for me and was extremely respon I wanted to write this review of my experience with Deland Toyota, start to finish this business went above and beyond for me and was extremely responsive via email. I worked with Tom via email for a few days and he was always extremely quick to respond to any questions I had and was always very professional. Shortly after I worked out the details with Tom via email I was introduced to my Amazing Sales lady Candice, she was sweet and nice and both her and Tom worked with my budget and they were able to help me get a little more for my trade in to help get me down to the number my family needed. When we arrived at the dealership the 2015 Toyota Sienna was waiting for us fully detailed and ready to go, Candice went on a ride with us and told us all about the features. We then came back signed some paperwork and we were on the road, every person we met or worked with was professional and really fantastic to deal with Tom and Candice are fantastic honest people who truly believe in doing what’s best for the Customer and have earned a customer for life with this experience.. To add to this during this process I was also working with 3 other dealerships trying to get the best deal most of them were pushy and borderline rude with how they handled things, I can agree I am a very aggressive negotiator being in the car business before I was not going to take anything but the best offer for everyone but other dealerships were out to make a quick buck and did not care about long term retention and that is where Parks Toyota of Deland excels. They have even followed up with me a few times via text to make sure I am completely happy with my purchase. More

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Unethical, money sharks. Stay away at all costs.. I've done it again: I ignored other users reviews, and ah am I regretful more than ever! Here I am again full of frustration, rage and *extreme* shock I've done it again: I ignored other users reviews, and ah am I regretful more than ever! Here I am again full of frustration, rage and *extreme* shock at how low and UNETHICAL some people can get for making extra free dollars at the expense of uninformed consumers. All of this because I thought others do not understand leasing and that I can handle it better. But with unethical people, do math and logic really matter? Tom and his general manager, played every trick in their sleeves to perform a disgusting bait-and-switch on me. I had asked for a selling price and all fees of the car I'm interested in. Simple, right? Their answer was simple too. They gave me a great price without negotiation, they gave me approximately the True Market Value of the car. I thought it was fair, they will make a decent profit and I will get a good deal. Now here's something the average consumer does not know, that offer above is where the dealership job ends. The remaining part is financing the purchase. That is usually offered by captive companies such as Toyota Motor Credit or Southeast Toyota Finance. Once you agree on the car price, Southeast Toyota will finance you (whether for purchasing or leasing) and determine your monthly payment based on the car price and down payment. Leasing especially requires some knowledge to calculate the payment on your own. And oh boy, do unethical dealerships love leasing more than anything else in the world. They could inflate monthly payment and make money on your expense and the average consumer will still be proud of the "good deal" he got. Tom gave me this amazing yet reasonable total price. As a result, I turned down all other offers I had from other dealerships (I had told everyone that I'm contacting several dealers and Tom knew that). I then began discussing the lease terms with this unethical human being, or shark if you may. Based on our agreed price and my down payment, the monthly payment should have been around $80 a month. They sent to me an offer for $180 a month. Whew! That's an extra $100 a month. Where does this money go? To Tom and his manager's pockets. You know how much would that have been for the total lease, $3600 straight to their pockets, upfront. Take a step back and think with me: $3600 ABOVE what we agreed on initially would have gone in Tom's pocket. Why? Because they thought I was an uninformed consumer. I replied to Tom, called him out on all of his nonsense. I asked, "What is this Min. Drive Off (-)?" why is it being added to my cap cost? He says, it's something that "Toyota requires". Aha, I see. Why would Toyota add hidden fees?? They could have added it to the base price (!!) ... Anyway, I then ask, "I see you listed my graduate rebate as I asked, but when I add the numbers, it's not reflected in the total price'. He says, "these rebates do not actually reduce capital cost, but they are reflected on monthly payment". But my funniest moment is when I had asked, over email, "Could you breakdown the $1406.40 'Dealer/State' fees for me?" ... Wait Dealer/State fees? As if the state and dealer were one entity.. Anyway, the funny reply comes back "$899.95 dealer fees + $388.0 tag fee + $2 lemon law fee and downpayment tax $108.18 = $1405.12". I literally laugh out loud. The numbers he gave add up to $1398.13,and they do NOT add up neither to $1405.12 as he claimed in his email NOR to $1406.40 as he claimed in the offer. My experience so far was full of moments that fall beyond this world's math and logic basic laws. So I told Tom I would call him over the phone to discuss the numbers. I give them a call, and I call him out on every lie he gives me. Unprepared to deal with these straightforward confrontations, Tom starts to raise his voice gradually until he lashes out uncontrollably, triggering his manager to take over his call and say calmly, confidently "Hi Mr. XXX, I was hired by this dealership to improve its reputation, ever since I was hired we have been closing more sales and people are happy with us! Now what do you think of the deal Tom gave you?" I call out on every lie in that offer. Mr. Manager gets upset as well, you see, reputation does not really matter when $3600 of free dollars are threatened to vanish away in front of an informed customer. Realizing that he would not squeeze my hard-earned money out of me with his unethical tactics. He raises his voice and ends the conversation abruptly, saying "I do not want to do business with you." Hangs up, I call up Toyota and document my experience thoroughly, putting one more nail in this unethical pathetic already-dying dealership's coffin, hoping that the day Toyota realizes it needs to stop selling them their cars gets closer. Here's a funny fact for readers who took the time to read this review. This dealership would have made a *guaranteed* $413 NET profit in this transaction AT LEAST. And they do not have to do anything but receive my paperwork via fax. Is it only $413? That does not include secret dealer cash the Toyota offers periodically to dealers, so if Toyota was offering $750 dealer cash, they would have made $1913 gross profit in this single day. More fun facts, the car I was interested in was not even on the dealership's lot yet. Meaning that they have not paid any interest at all for renting it on their lot. It would have been pure profit for them. But man, these greedy despicable instincts must have been really pronounced in their genes makeup to pass on a decent profit and battling for a $3600 extra undeserved cash. Pathetic and deplorable. More

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HORRIBLE! BEWARE! Don't buy from here. Horrible customer service. Liars and thieves. Once in the back room with the finance crook they change your price and interest ra Don't buy from here. Horrible customer service. Liars and thieves. Once in the back room with the finance crook they change your price and interest rate. All fake smiles acting like they want to give you the best possible deal. But once the car is purchased and that's when their scam and tricks occur. Never again. You have been warned! Bought a car from toyota of Orlando and had a totally different experience. More

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