Tom Stemm | Page 2

Everything went as anticipated. Superb help in all departments. Been shopping there for years. Hard to beat the comforting feeling I come away with every time. departments. Been shopping there for years. Hard to beat the comforting feeling I come away with every time. More

by BZICKERT1948 Verified Customer Verified Customer

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This is our second new car purchase from Rock County Honda. Both experiences were fine. I received a fair trade in for my 2016 CRV and am pleased with the new 2021 CRV with the additional room. Our s Honda. Both experiences were fine. I received a fair trade in for my 2016 CRV and am pleased with the new 2021 CRV with the additional room. Our sales consultant, Thomas Stemm was very knowledgeable in all aspects of the sale and vehicle set up. Thomas made follow up call today asking if we had any questions or concerns. Very consciences. More

by P2MCCOR1967 Verified Customer Verified Customer

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The staff was so helpful and nice. It was an awesome experience. Found exactly the car I wanted at great pricing. Very happy. Thank you experience. Found exactly the car I wanted at great pricing. Very happy. Thank you More

by MORTONM55 Verified Customer Verified Customer

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We were treated with respect,and Tom was very knowledgeable about the vehicle. He answered all of our questions. He made our buying experience very good knowledgeable about the vehicle. He answered all of our questions. He made our buying experience very good More

by MKBERKE1 Verified Customer Verified Customer

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Much thanks to the Parts and Body Shop Departments for going above and beyond to get my CR-V in proper order, and very quickly. going above and beyond to get my CR-V in proper order, and very quickly. More

by JOHNMTIS Verified Customer Verified Customer

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Awesome dealership! They all have treated me with respect and delivering the upmost standards for making me feel confident about my car and the service they offer to me. I cannot say enough about how satisfi and delivering the upmost standards for making me feel confident about my car and the service they offer to me. I cannot say enough about how satisfied I always am with their professionalism and caring for the customer! I would recommend this dealership to anyone interested in buying a car. More

by DSCHAUER4 Verified Customer Verified Customer

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I put money down to buy a new 2021 Ridgeline on 2/26/2021. I had been dealing with the salesman Tom, who was great but when I stopped into the dealership I worked directly with Tim the sale manager 2/26/2021. I had been dealing with the salesman Tom, who was great but when I stopped into the dealership I worked directly with Tim the sale manager. He told me that they should have the truck in a week but that it could take as long as the end of March. I asked what would happen if the finance deals changed at the end of the month and they told me not to worry, that they would make sure I got the best deal. (manager claims he never said this) Over two months later (5/8/2021) the truck finally came in but when I am picking it up and doing the paperwork they tell me that I can no longer get the 0% financing and that it was Honda’s fault for taking so long to get them the truck. They basically said that I should be happy that I got such a good deal and they would refund my money if I wanted to back out of the deal because they could sell the truck to someone else for a higher price. I held up my end of the deal, I didn’t try to buy the truck at another dealership when Rock County couldn’t get my truck in a timely manner. At one point when I had been waiting for over a month, the manager said I would be “rewarded for my patience”. My reward was going from 0% financing to 1.9%, thanks! This is the first time I have allowed myself to “splurge” on a new car. I finally get the exact vehicle I wanted, but for now, every time I look at it, it just irritates me. . More

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Exceptional. No problems whatsoever. Great demeanor and very helpful. Good job explaining everything and they took necessary time required. I especially like thoroughness. It helps with confusion. very helpful. Good job explaining everything and they took necessary time required. I especially like thoroughness. It helps with confusion. More

by BEAM2K14 Verified Customer Verified Customer

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everthing is always well done at your at your dealership.lief sykora and tom steem are real professionals.they know their products and have good judgement. dealership.lief sykora and tom steem are real professionals.they know their products and have good judgement. More

by TOM@DALY.TV Verified Customer Verified Customer

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Me and my wife stopped by to look at a Honda ridgeline and we were met by the sales person named Tom who was very polite and knowledgeable and accommodating to both of us. The dealership from start to fin and we were met by the sales person named Tom who was very polite and knowledgeable and accommodating to both of us. The dealership from start to finish when we got the lowdown on all the features of our new Hondo was beyond expectation and was awesome. I would recommend this dealership to anyone. More

by Imagebytwoz Verified Customer Verified Customer

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