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Tommy Gard

Overview Reviews (24) Inventory (432)

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Tommy Gard

Sales Consultant

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.5

24 Reviews

Overview Reviews (24) Inventory (432)

4.5

24 Reviews

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24 Reviews of Tommy Gard

April 26, 2025

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Employee Rating

We were told we needed a low pressure fuel pump. About $1200. We were told it would be ready by late Friday. We did not receive a call so I called at 5pm and was told we would also need a high press About $1200. We were told it would be ready by late Friday. We did not receive a call so I called at 5pm and was told we would also need a high pressure fuel pump. About $1800 more dollars. We were told it wouldn't be ready for a couple of more days. We have had similar issues with the AC. We were told what world fix the problem only to have the same issue a few days later and were charged additional money. The splash guard needed to be replaced, we were told it was replaced and it fell off, took it back and was told it was fixed only to have it fail again. Was told they just tried to put new bolts on instead of new parts. Needless to say, I think the service department needs new equipment or new operators to get the job done right the first time. More

by sgpaschal

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Amanda tommy lit

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Apr 30, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Hi, we apologize for the wait you experienced and understand why that would be frustrating. We do appreciate your patience, and if you’d like to discuss this experience further, we’re here for you. You can contact our Fixed Operations Manager, Richard Meneely, at Richard.meneely@normreeves.com. Thank you.

April 02, 2025

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Tommy got the job done quickly and effectively and I got my car back in a timely manner. Great to work with and very communicative. my car back in a timely manner. Great to work with and very communicative. More

by lane.johanna60

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 03, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for sharing your positive experience with Tommy, whose clear communication and efficiency are truly commendable. We’re delighted that you received your car back on time and that your visit was convenient. Your satisfaction is our top priority. We’re here whenever you need us!

March 24, 2025

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Great dealership to buy a car from Have bought many Hondas there and on always pleased Hondas there and on always pleased More

by kid214

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 25, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for your loyal support and kind words! We’re thrilled that buying Hondas with us continues to be a great experience, and our new and used vehicle specials are always designed with you in mind. We can’t wait to help you find your next ride!

January 27, 2025

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Anthony and Tommy were super welcoming and honest. We enjoyed our experience and would recommend them. We enjoyed our experience and would recommend them. More

by Myloneeb

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Trade-in Experience

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Finance Experience

Recommend Dealer

Yes

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Jan 27, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

We wish you happy travels in your new Honda! Your review makes us feel satisfied that we served you well. We'll have to share this with Anthony and Tommy. When you're ready for a service appointment, feel free to schedule it online. Thank you!

January 23, 2025

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Tommy took care of my needs, texted me when the car was ready as well as tried to contact me via phone. Went well! ready as well as tried to contact me via phone. Went well! More

by Morrispod

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 24, 2025 -

Norm Reeves Honda Superstore North Richland Hills responded

That sounds like a satisfying service visit for your Honda! We will have to let Tommy know that you appreciated the consistency and communication you received. It's important for us to keep our customers in the loop. Thanks for stopping by, and feel free to schedule your next appointment online!

December 25, 2024

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Norm Reeves is the Best dealership hands down! !! Its like a mall for cars. They were professional, trustworthy and very thorough, !! Its like a mall for cars. They were professional, trustworthy and very thorough, More

by clemonsm77

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Saul Leyva , Paul Gomez - Finance Dept. He completed my final paperwork

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Dec 26, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the high praise! Much like a mall, we're proud to have a large selection to look through and tons of helpful people there for you along the way. We're glad you enjoyed your visit- feel free to come back any time!

November 19, 2024

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This dealership is simply awesome and I will recommend my friends to go there and buy cars friends to go there and buy cars More

by Olive

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Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Yvette Garza

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Nov 19, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Congratulations on your new-to-you Nissan, Olive! We're pleased that you had such a wonderful experience and will be recommending us to your friends. Thank you, and we look forward to you returning to our store!

November 06, 2024

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I had a wonderful experience at this location. Tommy was helpful, patient, and he listened to what I wanted. The finance man was kind too! Tommy was helpful, patient, and he listened to what I wanted. The finance man was kind too! More

by anla7481

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Nov 07, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

Congratulations on your new Honda! Sounds like Tommy provided the kind of satisfying customer service we pride ourselves on. Thank you, and we hope to work with you again!

October 15, 2024

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Tommy, our advisor was amazing! He made sure we were taken care of and was courteous, thoughtful and thorough. He made sure we were taken care of and was courteous, thoughtful and thorough. More

by Drsayani

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 15, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your glowing feedback! We’re here whenever you're ready for another visit.

September 24, 2024

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Employee Rating

Sadly, the salesperson could not take 10 minutes to show me any of the interior settings upon delivery of the car…would have expected more for a cash purchase of nearly $40K me any of the interior settings upon delivery of the car…would have expected more for a cash purchase of nearly $40K More

by linda93

Verified Customer

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Trade-in Experience

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Finance Experience

Recommend Dealer

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Sep 25, 2024 -

Norm Reeves Honda Superstore North Richland Hills responded

We aim to provide excellent customer service with each visit, and we are sorry to hear that was not the case for you. We’d like to speak with you to learn more about your recent visit with us. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com

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Tommy Gard

Sales Consultant

Norm Reeves Honda Superstore North Richland Hills

24 Reviews of Tommy Gard

Dealership Inventory (432 Vehicles)

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