Tommy Melton

Deceptive online pricing, stalling tactics, and terrible transparency. I am incredibly disappointed with the lack of ethics and transparency at El Dorado Mazda. We were actively trying to purchase a Certifi transparency. I am incredibly disappointed with the lack of ethics and transparency at El Dorado Mazda. We were actively trying to purchase a Certified Pre-Owned 2023 Mazda CX-5 (Premium Plus, AWD) for my 16-year-old daughter. When we expressed explicit interest in the vehicle, the sales team attempted to tack on a mandatory, non-negotiable $2,000 "CPO fee" on top of the advertised internet price. To make matters worse, we discovered the exact same vehicle (same VIN) cross-listed at their sister store, El Dorado Chevrolet, for $1,000 less and without the bogus markup. When we pushed back and asked to test drive it, we were told the car was unavailable because it was in the body shop having dents repaired. We offered to look at it as-is and even offered to put a deposit down to secure it, but our requests were ignored. For nearly two weeks, the sales team ghosted our texts, repeatedly tried to steer us toward more expensive vehicles, and kept pushing back the date the car would be "ready." After being assured the vehicle would finally be available, we walked into the dealership today with our checkbook in hand ready to buy. We were casually informed that the car had actually come out of the body shop days ago and was already sold—despite it still actively being listed as available on their website. Car shopping for a teenager is stressful enough without dealership games. Save yourself the headache, hidden fees, and the runaround, and take your business somewhere that respects your time and honors their pricing. We will be taking our checkbook elsewhere. More

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They have a very friendly staff. My sales guy sold to me before. They found the new car I wanted in a very timely manner. They gave me a fair price for my trade in. The new car was i My sales guy sold to me before. They found the new car I wanted in a very timely manner. They gave me a fair price for my trade in. The new car was in great shape with extras like tinted windows and door edge protection added. More

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Good customer service from all staff. Service attentive and caring. Also, sales rep great at providing information about the new CX70. Service attentive and caring. Also, sales rep great at providing information about the new CX70. More

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No pressure sales team. Easy to work with. Tommy and his team are great. Highly recommended. Easy to work with. Tommy and his team are great. Highly recommended. More

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I'd give them a Zero if I could. Brand new 2024 Mazda CX-50 delivered with more defects than a Government program. I took it in for repairs and after a week (but only 5-miles) I wa Brand new 2024 Mazda CX-50 delivered with more defects than a Government program. I took it in for repairs and after a week (but only 5-miles) I was told they "Could Not Duplicate" ANY of the ten major defects, AND they managed to damage my new car even further including the $600-Optional Red Paint. AVOID THIS DEALER AT ALL COSTS! More

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the help from Nao make thinks go so smooth I will recommend to all my friend going El dorado Mazda recommend to all my friend going El dorado Mazda More

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Nao did a great job and I got a beautiful blue Mazda. The sales director was also very caring and made sure that everything went smoothly. I would definitely send my friends there. Love my car The sales director was also very caring and made sure that everything went smoothly. I would definitely send my friends there. Love my car More

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Owner of 3 Mazda’s get all services at El Dorado Mazda in McKinney have for years in McKinney have for years More

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It was a great experience. I loved the service, support, and follow up! Will recommend them to anyone in need of new vehicle! -jh I loved the service, support, and follow up! Will recommend them to anyone in need of new vehicle! -jh More

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-Friendly and professional staff. -Found creative financing. -Test drove and purchased a vehicle in one day. I recommend this dealer. -Found creative financing. -Test drove and purchased a vehicle in one day. I recommend this dealer. More

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