Service Department is ineffective on intermittent key FOB issues, even with several videos.
I bought a new CX-5 from this dealership in December 2020. They were great to begin with but things went downhill when I started having problems with the key FOBs failing intermittently. After a few delays in getting back to me, they came and got my vehicle and left me a loaner CX-5. They changed the batteries on the key FOBs and brought it back. If that had solved the problem, I would have been happy.
Within about a week, the key FOB was failing again. Messages like key FOB not found, battery low, or similar messages. Keyless entry also started to fail. After several e-mails and videos, after first suggesting I take it to another dealer, they agreed to take it back in. This time they brought me a CX-30 rather than a CX-5, a pretty small vehicle for anyone 6' or taller. They kept my vehicle for 17 days but never replaced anything. They said they could not reproduce the problem even though I sent them several videos of the failures.
Wanting to give them the benefit of the doubt, I told them I would wait and see if it failed again. It took a week before it started failing, four times in two days. When I advised them the problems were back and I was going to send them notice under the Lemon Law and Deceptive Trade Practices Act, they told me they were ceasing communications and I should deal with Mazda directly.
I gave them almost $29,000 for the CX-5 less than three months ago and this is how they treated me.