Tommy Russell

Hello Can you please forward this to the service department manager and the Nissan Manager. Thanks. Very scary and disappointing. I’m reaching out regarding a serious issue we experienced wi department manager and the Nissan Manager. Thanks. Very scary and disappointing. I’m reaching out regarding a serious issue we experienced with the Nissan vehicle I recently purchased for my daughter. While my daughter was driving home on a 12-hour trip, she stopped at Costco Gas in Fredericksburg, VA, and noticed a loud scraping sound coming from underneath the vehicle. She pulled into a nearby parking lot and discovered that the front skid plate was hanging down and scraping the ground. Thankfully, there happened to be an auto repair shop directly across the street. She took the vehicle there because she obviously could not continue a 12-hour drive with part of the vehicle hanging underneath it. The gentleman at the repair shop inspected it and told her he could either secure the skid plate or remove it, and the cost would be $65. Fortunately, he was able to secure it using two bolts and two clips. What concerns me even more is what he told her after inspecting the vehicle. He said it appeared that someone had performed an oil change and failed to reinstall the remaining bolts and clips securing the skid plate. I am extremely disappointed and honestly quite upset. This is a nearly new vehicle, and I should not have to worry about something as basic as a skid plate being improperly secured, especially while my daughter is driving 12 hours to get home. This could have easily resulted in the skid plate coming completely off, potentially causing damage to the vehicle or creating a dangerous situation while driving at highway speeds. Had she not noticed the scraping sound and stopped to investigate, the outcome could have been much worse. I purchased this vehicle with the expectation that it was properly inspected, serviced, and safe for my daughter to drive. Finding out that something appears to have been left unsecured during service is simply unacceptable. I am requesting reimbursement of the $65 repair expense incurred because of this issue.  I would also appreciate an explanation of how this happened and what steps will be taken to prevent something like this from happening again. I look forward to your prompt response and resolution. Thank you, More

by Gabriele Anderson and Rebekka Howell Verified Customer Verified Customer

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I always feel as though I am listened to that my opinion counts at Hudson Nissan. everyone is very courteous and no high pressure sales tactics. counts at Hudson Nissan. everyone is very courteous and no high pressure sales tactics. More

by delores.moultrie Verified Customer Verified Customer

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Both the sale person and the manager where very helpful and polite. I would recommend Hudson Nissan to everybody. and polite. I would recommend Hudson Nissan to everybody. More

by CONVERTINOSAMMY Verified Customer Verified Customer

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Everyone I was involved with were extremely helpful. Very professional and explained all the aspects of the truck I purchased. Very professional and explained all the aspects of the truck I purchased. More

by DMCE666 Verified Customer Verified Customer

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Shane was extremely knowledgeable and helpful with my truck buying experience!!!! I will highly recommend him to my friends or anyone that asks about my new Frontier! truck buying experience!!!! I will highly recommend him to my friends or anyone that asks about my new Frontier! More

by kevin.michael53 Verified Customer Verified Customer

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My dealer Steve was very professional and cheerful. He got the price way down. It took him three days after I said no. The third day I gotta a call accepting my offer. He got the price way down. It took him three days after I said no. The third day I gotta a call accepting my offer. More

by Stan Verified Customer Verified Customer

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Travel 856 miles to get treated properly! I love this dealership! When I purchase another vehicle I will travel again and again and again I love this dealership! When I purchase another vehicle I will travel again and again and again More

by Toshiba.watson Verified Customer Verified Customer

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They need to be more professional and helpful, not just finishing the deals . They are trying to skip the important stuff ,customers should know . finishing the deals . They are trying to skip the important stuff ,customers should know . More

by Abanob Boushra Verified Customer Verified Customer

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Very impressed. Great customer service, and all staff seemed happy and very friendly. They kept me updated constantly and made my purchase an enjoyable experience, Great customer service, and all staff seemed happy and very friendly. They kept me updated constantly and made my purchase an enjoyable experience, compared to other dealerships with whom I’ve dealt. More

by NATHANNESMITH Verified Customer Verified Customer

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I can say that dealership Nissan the best I never see before, sell customers very nice events management financial quick berry happy anything good before, sell customers very nice events management financial quick berry happy anything good More

by Mai luong Verified Customer Verified Customer

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