Tommy Tong | Page 12

Sales staff exceptional. Knowledgeable, polite. Phil,Tommy and Victor took the time to explain financial details. Thorough walk thru and overview of vehicle options. Professional. Assets to this de Phil,Tommy and Victor took the time to explain financial details. Thorough walk thru and overview of vehicle options. Professional. Assets to this dealership. Have leased or purchased 3 vehicles over the past 9 years. Will definitely come back when I’m ready for my next vehicle. More

by BIGBABY3364 Verified Customer Verified Customer

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Salesperson Tommy Tong was excellent explained all the material was efficient and veh delivered on time. Overall it was a good experience and would recommend anyone to Star Hyundia. material was efficient and veh delivered on time. Overall it was a good experience and would recommend anyone to Star Hyundia. More

by TRAVELERS1959 Verified Customer Verified Customer

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This is my Yelp review:I am actually giving them a ZERO This is my Yelp review: I am actually giving them a ZERO star rating (no pun intended). I had actually had a good experience at Star's showroom when This is my Yelp review: I am actually giving them a ZERO star rating (no pun intended). I had actually had a good experience at Star's showroom when I leased a new Hyundai Tucson. After three years, the mileage was so low we decided to buy the car at lease end, in January 2021. That same month, because we were coming up on 30K miles, we got an email from Star about the routine 30,000 mile maintenance. So, we brought it to Star Hyundai Service. There was also a factory recall on the ABS system. I also asked them to check a clicking sound. To my surprise (and not theirs- it is all over the internet) they told me my engine was blown and needed to be replaced, under warranty. Turns out that metal shavings were left in the engine during the manufacturing process which shreds the inside. They had my car for almost TWO MONTHS, waiting first to GET the engine from Hyundai, then to install it. I was repeated told there were three engines to be installed in front of you...there's only two in front of you...sorry there's two in front of you (TWO? last week it was only one)! Why are so many engines blown on low mileage cars???? No answer from them... Today, they called and said my car was finally ready. When I went to pick it up, there was no urgency. I was late to work, so I signed the papers and left. After looking at the bill, the engine and recall were covered under the warranty, BUT, THEY STILL CHARGED ME ALMOST $500 BUCKS FOR THE 30K MAINTENANCE!!! A TUNE-UP? ON A NEW ENGINE? ADDING COOLANT? LABOR CHARGES? REALLY? WHY WOULD A NEW ENGINE NEED A TUNE UP? Their short term greed lost me as a long term customer. More

by Bob H. Verified Customer Verified Customer

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Tommy was awesome. went to get a 2021 Palisade limited and he was the best right to the point and no games just honest and friendly and he was the best right to the point and no games just honest and friendly More

by JAMESFRANKLIN77 Verified Customer Verified Customer

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We had Tommy as our salesperson and he was very friendly and accommodating to our needs. He explained everything throughly and made the purchase of our vehicle a pleasant experience. and accommodating to our needs. He explained everything throughly and made the purchase of our vehicle a pleasant experience. More

by ELLENMARIE112 Verified Customer Verified Customer

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It was a pleasure to work with such talented, experienced gentlemen. I would recommend this dealership to all my friends & family. A special thanks to Tommy for all his hard work. gentlemen. I would recommend this dealership to all my friends & family. A special thanks to Tommy for all his hard work. More

by DIMONDS430 Verified Customer Verified Customer

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Excellent Service and Friendship. Very pleasant and patience explaining details about the vehicle and payment process. Phillip and Tommy got me to accept in taking the vehicle and not bother to go to a patience explaining details about the vehicle and payment process. Phillip and Tommy got me to accept in taking the vehicle and not bother to go to another dealer. Great Job!!! More

by JOSE.FRANCO1204 Verified Customer Verified Customer

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This dealership is consistantly honest and fair. The managers are visible and approachable. Additionally, the dealership is safe regarding covid issues. They operate by appointments and work hard to lim managers are visible and approachable. Additionally, the dealership is safe regarding covid issues. They operate by appointments and work hard to limit the amount of time a customer must be there. More

by jelrpiz Verified Customer Verified Customer

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It was a pleasure to have Tommy Tong handle our transaction. He was professional, pleasant and honest. We left satisfied that we had bee given a good deal and that we had made the best choice for transaction. He was professional, pleasant and honest. We left satisfied that we had bee given a good deal and that we had made the best choice for our needs. Thank you Mr. Thomas Tong and Star Hyundai. More

by ROBERTO.MARRERO49 Verified Customer Verified Customer

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Tommy Tong was extremely helpful and competent. We were able to resolve the deal and pick up the car the next day. The car was ready to roll. I would definitely recommend Star Hyundai, and don't forget t able to resolve the deal and pick up the car the next day. The car was ready to roll. I would definitely recommend Star Hyundai, and don't forget to specifically ask for Tommy Tong. Star Hyundai is fortunate to have personnel like the caliber of Tommy. I was totally impress by the expediency of the transaction ( totally flawless ). More

by sep210 Verified Customer Verified Customer

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