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Tona Zarrelli
Tona Zarrelli at Germain BMW of Naples

Tona Zarrelli

Service Advisor

Germain BMW of Naples

11286 Tamiami Trail N
Naples, FL 34110

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5.0
37 Reviews
5.0

37 Reviews

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37 Reviews of Tona Zarrelli

October 29, 2025

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Very professional service operation. Also, very crowded. Appreciated our service professional, Tona Zarrelli. She’s excellent. More

by Garydbenz
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Recommend Dealer
Yes
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Oct 29, 2025

Germain BMW of Naples responded

We appreciate you taking the time to leave feedback about your recent experience. Thank you for sharing such kind words about Tona, we are fortunate to have her on our team ensuring quality service for our guests. Best Regards, Flavio Galasso General Manager

October 13, 2025

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Tona Zarelli Professional, Courteous, Efficient Changed Dealerships tp have two BMW serviced x3 & 330i asw a result of meeting Tona Zarelli More

by Blanechet
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Service Time
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Recommend Dealer
Yes
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Oct 14, 2025

Germain BMW of Naples responded

All great things we love to hear about our team. Thank you for choosing Germain for your automotive service needs. Best Regards, Flavio Galasso General Manager

September 26, 2025

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Tona Zarelli is always kind and always taking care of my car needs in a timely fashion More

by Vita Marano
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Recommend Dealer
Yes
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Sep 29, 2025

Germain BMW of Naples responded

Thank you for choosing Germain BMW of Naples for your automotive service needs. See you down the road. Best Regards, Flavio Galasso General Manager

August 21, 2025

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Consistently has timely and excellent service. Service from Tona Zarrelli is the reason I go to this dealer More

by Fish
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Recommend Dealer
Yes
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Aug 21, 2025

Germain BMW of Naples responded

Thank you for letting us know that Tona continued to provide you with the quality service you deserve as a valued Germain customer. Best Regards, Flavio Galasso General Manager

August 08, 2025

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Service department here is excellent. Namely Tona Zarrelli. She’s knowledgeable about my vehicle, helpful with repairs & insurance claims & extremely courteous! More

by Laurel Bunting
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Recommend Dealer
Yes
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Aug 08, 2025

Germain BMW of Naples responded

We are fortunate to have Tona on our team of professionals taking great care of our valued guests. Thank you for sharing. Best Regards, Flavio Galasso General Manager

August 01, 2025

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Tona Zarrelli has been my service coordinator since I moved to the area. She is thorough and accommodating. She helps ensure the service experience is seamless More

by stephen.harkins59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 01, 2025

Germain BMW of Naples responded

Our team is happy to know that Tona continues to provide you with the quality service you should expect from us here at Germain. Thank you for sharing. Best Regards, Flavio Galasso General Manager

July 25, 2025

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Exceptional service, outstanding support, and meticulous attention to detail—truly a flawless and professional experience. More

by Noel O’Leary
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Cullinan, Jeremy Bongle, Danny Mazzeo, Ralph Robaina

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Jul 25, 2025

Germain BMW of Naples responded

Thank you for stopping by to share positive feedback on your sales experience! Your complete satisfaction means everything to us, so we're pleased to know our team provided you with a supportive dealership experience. Don't hesitate to call if there should be anything else we may ever help you with. Enjoy the road in your new BMW. Best Regards, Flavio Galasso General Manager

June 26, 2025

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My BMW is always carefully worked on and the team at BMW are very experienced in their work.. More

by jumper768
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 27, 2025

Germain BMW of Naples responded

Thank you for trusting our team with the service of your BMW. See you next time. Best Regards, Flavio Galasso General Manager

June 05, 2025

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Easy to deal with. Was able to book when I wanted. Pleasant staff. Good waiting area. Car returned clean and tidy. More

by Sim.michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 05, 2025

Germain BMW of Naples responded

Thank you for sharing your convenient and positive service experience with our team. See you down the road. Best Regards, Flavio Galasso General Manager

May 20, 2025

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Employee Rating

Tona Zarelli has been my go to service coordinator since I moved to the area 3 years ago. She is professional and takes the extra steps to ensure things go smoothly as planned. Thank you for the excellent More

by stephen.harkins59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 21, 2025

Germain BMW of Naples responded

Stephen, thank you for your positive review! We are glad that Tona continues to provide you with thorough and efficient service throughout your visits. It is our pleasure to serve you and your BMW's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Flavio Galasso General Manager

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