Tona Zarrelli

Tona Zarelli always assures my experience is very satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects. satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects. More

Report | Print

Great service as always. Our service manager Tona always does a great job at Germaiin BMW. Our service manager Tona always does a great job at Germaiin BMW. More

Report | Print

Tona Zarrelli has been my service advisor through my last three BMWs. She is always professional and thorough. A pleasure to work with her. three BMWs. She is always professional and thorough. A pleasure to work with her. More

Report | Print

Tona Zarrelli was wonderful about getting my service done in a professional and timely manner! Great experience. in a professional and timely manner! Great experience. More

Report | Print

Tona Zarrelli at Germain BMW is the best! !! She always handles my service requirements professionally and promptly. !! She always handles my service requirements professionally and promptly. More

Report | Print

Tara Zarelli does and outstanding job upon arrival throughout the service and in final return of the my car. Her interactions are clear and courteous throughout the service and in final return of the my car. Her interactions are clear and courteous More

Report | Print

This location's service department continues to provide top notch service despite the ongoing renovations. I love the very informative videos provided by the service techs when issues are diagnosed. top notch service despite the ongoing renovations. I love the very informative videos provided by the service techs when issues are diagnosed. More

Report | Print

My BMW had stalled at a red light in Naples and would not start it was a Sunday afternoon so I had my car towed to BMW of Bonita Springs. First thing on Monday morning Tona Zarrelli called me and said she wo start it was a Sunday afternoon so I had my car towed to BMW of Bonita Springs. First thing on Monday morning Tona Zarrelli called me and said she would get my car in the shop right away and would call me as soon as she knew what was going on with my car. She called me back and said that the mechanic had gone through the whole vehicle and determined my battery needed to be replaced. I agreed with the mechanic as the battery was more than 6 years old. They replaced the battery and had the car cleaned and washed and returned to me that same day. Tona was fantastic she was very pleasant and she treated me like I was her most important customer she kept informed throughout the whole repair process. I was very pleased with the service that I received and would highly recommend Tona Zarelli and BMW of Bonita Springs. Thank you again Tona Zarelli for your professionalism and excellent customer service. More

Report | Print

Car had an engine malfunction code and I showed up mid-day without an appointment. Despite the fact that it was extremely busy, I received very quick attention. Although I hadn’t been to Germain in a mid-day without an appointment. Despite the fact that it was extremely busy, I received very quick attention. Although I hadn’t been to Germain in about 3 years, my service advisor, Tona Zarelli, took charge. I had a preliminary diagnosis within a few hours and then she pushed through the repair to meet a very tight deadline that we needed to meet. Communication was excellent throughout. Five star service! More

Report | Print

Hi there, Tona Zarrelli was not only professional. She was very caring and considerate with every detail of the work and times spent. Truthfully, she would be the reason why I would return to the BMW She was very caring and considerate with every detail of the work and times spent. Truthfully, she would be the reason why I would return to the BMW dealership. More

Report | Print