Tona Zarrelli

Tona was personable and professional. We love her service and assistance. She is an exceptional employee. The whole crew is great. Joe greeted us in service for or scheduled oil change. We love her service and assistance. She is an exceptional employee. The whole crew is great. Joe greeted us in service for or scheduled oil change. We needed 2 rear tires as explained by Tona. Service was quick and efficient. More

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Recall on starter was easily scheduled and completed on time as were additional required maintenance services. time as were additional required maintenance services. More

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Tona Zarelli always assures my experience is very satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects. satisfactory which includes maintenance of my vehicle and price. I greatly appreciate both aspects. More

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Great service as always. Our service manager Tona always does a great job at Germaiin BMW. Our service manager Tona always does a great job at Germaiin BMW. More

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Tona Zarrelli has been my service advisor through my last three BMWs. She is always professional and thorough. A pleasure to work with her. three BMWs. She is always professional and thorough. A pleasure to work with her. More

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Tona Zarrelli was wonderful about getting my service done in a professional and timely manner! Great experience. in a professional and timely manner! Great experience. More

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Tona Zarrelli at Germain BMW is the best! !! She always handles my service requirements professionally and promptly. !! She always handles my service requirements professionally and promptly. More

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Tara Zarelli does and outstanding job upon arrival throughout the service and in final return of the my car. Her interactions are clear and courteous throughout the service and in final return of the my car. Her interactions are clear and courteous More

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This location's service department continues to provide top notch service despite the ongoing renovations. I love the very informative videos provided by the service techs when issues are diagnosed. top notch service despite the ongoing renovations. I love the very informative videos provided by the service techs when issues are diagnosed. More

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My BMW had stalled at a red light in Naples and would not start it was a Sunday afternoon so I had my car towed to BMW of Bonita Springs. First thing on Monday morning Tona Zarrelli called me and said she wo start it was a Sunday afternoon so I had my car towed to BMW of Bonita Springs. First thing on Monday morning Tona Zarrelli called me and said she would get my car in the shop right away and would call me as soon as she knew what was going on with my car. She called me back and said that the mechanic had gone through the whole vehicle and determined my battery needed to be replaced. I agreed with the mechanic as the battery was more than 6 years old. They replaced the battery and had the car cleaned and washed and returned to me that same day. Tona was fantastic she was very pleasant and she treated me like I was her most important customer she kept informed throughout the whole repair process. I was very pleased with the service that I received and would highly recommend Tona Zarelli and BMW of Bonita Springs. Thank you again Tona Zarelli for your professionalism and excellent customer service. More

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