Tona Zarrelli

This location's service department continues to provide top notch service despite the ongoing renovations. I love the very informative videos provided by the service techs when issues are diagnosed. top notch service despite the ongoing renovations. I love the very informative videos provided by the service techs when issues are diagnosed. More

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My BMW had stalled at a red light in Naples and would not start it was a Sunday afternoon so I had my car towed to BMW of Bonita Springs. First thing on Monday morning Tona Zarrelli called me and said she wo start it was a Sunday afternoon so I had my car towed to BMW of Bonita Springs. First thing on Monday morning Tona Zarrelli called me and said she would get my car in the shop right away and would call me as soon as she knew what was going on with my car. She called me back and said that the mechanic had gone through the whole vehicle and determined my battery needed to be replaced. I agreed with the mechanic as the battery was more than 6 years old. They replaced the battery and had the car cleaned and washed and returned to me that same day. Tona was fantastic she was very pleasant and she treated me like I was her most important customer she kept informed throughout the whole repair process. I was very pleased with the service that I received and would highly recommend Tona Zarelli and BMW of Bonita Springs. Thank you again Tona Zarelli for your professionalism and excellent customer service. More

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Car had an engine malfunction code and I showed up mid-day without an appointment. Despite the fact that it was extremely busy, I received very quick attention. Although I hadn’t been to Germain in a mid-day without an appointment. Despite the fact that it was extremely busy, I received very quick attention. Although I hadn’t been to Germain in about 3 years, my service advisor, Tona Zarelli, took charge. I had a preliminary diagnosis within a few hours and then she pushed through the repair to meet a very tight deadline that we needed to meet. Communication was excellent throughout. Five star service! More

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Hi there, Tona Zarrelli was not only professional. She was very caring and considerate with every detail of the work and times spent. Truthfully, she would be the reason why I would return to the BMW She was very caring and considerate with every detail of the work and times spent. Truthfully, she would be the reason why I would return to the BMW dealership. More

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Tona zarelli took care of everything very quickly and had my wife on her way in notice. 👍👍 my wife on her way in notice. 👍👍 More

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Great service from, Tona Zarrelli, she makes scheduling appointments a breeze and keeps me informed of the status of our BMW 430 I. appointments a breeze and keeps me informed of the status of our BMW 430 I. More

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I have been pleased overall with my service but the department seems like there are not enough technicians to handle the work flow. My service rep Tona. seems to have to jump through hoops to get me in department seems like there are not enough technicians to handle the work flow. My service rep Tona. seems to have to jump through hoops to get me in when I have a problem because of previously scheduled routine maintenance on other vehicles. I had to wait three days to have a battery diagnosed and replaced. I was also scheduled for new brakes over a week in advance and when I dropped my car off I was told they did not have the parts and had to come back the following week, My service rep is very responsive but there’s a disconnect somewhere if they don’t have basic parts for repairs and no time slots reserved to handle the unexpected. I really prefer to have my car serviced by the dealer where I purchased my car, but believe the dealership needs a tune up in their service department. More

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Always a very professional experience. The car was repaired on time and at the price quoted. We greatly appreciated the service The car was repaired on time and at the price quoted. We greatly appreciated the service More

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Very professional service operation. Also, very crowded. Appreciated our service professional, Tona Zarrelli. She’s excellent. Also, very crowded. Appreciated our service professional, Tona Zarrelli. She’s excellent. More

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Tona Zarelli Professional, Courteous, Efficient Changed Dealerships tp have two BMW serviced x3 & 330i asw a result of meeting Tona Zarelli Efficient Changed Dealerships tp have two BMW serviced x3 & 330i asw a result of meeting Tona Zarelli More

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