Tonia Kelley
Direct Sales Consultant
LaFontaine Buick GMC of Highland
4000 W. Highland Rd.
Highland, MI 48357
42 Reviews
Write a Review42 Reviews of Tonia Kelley
December 30, 2022
Made an online inquiry and was told the vehicle was available. Made an offer and was told there was no room on the price. That would be highly unusual in a market where value is down 20% year to date available. Made an offer and was told there was no room on the price. That would be highly unusual in a market where value is down 20% year to date and the car has been on the lot 77 days. I decided to go check the car out anyway. I meet with same saleswoman who tells me the car is on a lot in another city an hour away. Before I ever get a chance to say a word she starts blaming me for showing up and not telling her first. If the dealer says the car is available one would think its at the listing dealer where the saleswoman that responded sits; or say yes its available but at a different lot. Totally unprofessional. Lost this sale which is for my kid and my new truck business as well. More
August 10, 2021
I had a 6:00 pm appointment with Ms. T. Kelly. Upon my arrival 3 different salesman approached me to make sure I was being helped. That was very considered of them. Finally, a different salesperson inf arrival 3 different salesman approached me to make sure I was being helped. That was very considered of them. Finally, a different salesperson informs me that Ms. Kelly is gone for the day. So, Ms. Tasha I believe is her name, please excuse me if I'm incorrect. But, I'm very certain the young lady name does starts with a T and she works in the used cars finance department asks a gentleman to bring up the vehicle. To my surprise the vehicle was EXTREMELY nasty and had a very foul smell. When I brought it to Ms. T attention she was very condensing and just shook her head at me as if I was the one who brought her the vehicle to look at. Also, she had the nerve to say I just wanted you to see the leg room and let your son sit to test the leg room out. Personally I would not have allowed an wild animal to sit in that aweful vehicle. I have attached a video of how this vehicle was presented to me. THE VEHICLE REEKED OF URINE AND FECES!!! More
November 09, 2017
New Cadillac Purchase We were very pleased with Lafontaine and purchased a new Cadillac through them. The dealer was very efficient and ethical. Our sales person, Tonya Kel We were very pleased with Lafontaine and purchased a new Cadillac through them. The dealer was very efficient and ethical. Our sales person, Tonya Kelley was a pleasure to deal with. More
November 03, 2017
3 in a row This is my third lease in a row from this dealership and Tonia. She gets that I don't like to do a ton of face to face at the dealership and does a g This is my third lease in a row from this dealership and Tonia. She gets that I don't like to do a ton of face to face at the dealership and does a great job of answering all of my questions via email. The process is smooth and simple. We were pretty specific about the features we wanted on the Enclave and she hunted down the one we wanted. Great experience! More
October 29, 2017
Great place This is my fifth car I bought from this dealer and my first used one. Tonia Kelly and the team she works with are fabulous. Tonia quickly gets back t This is my fifth car I bought from this dealer and my first used one. Tonia Kelly and the team she works with are fabulous. Tonia quickly gets back to me with all my questions and I love that I can work with her through phone email or in person which helps me so much in my very busy life. LaFontaine has always been really great to work with. More
October 02, 2017
Third purchase from Tonia Kelley Tonia has gone the extra mile in making sure we purchase the vehicle that suits our needs. She has patience and persistence in seeking the best possi Tonia has gone the extra mile in making sure we purchase the vehicle that suits our needs. She has patience and persistence in seeking the best possible price for our purchases. More
Other Employees Tagged: Kirk Shubert

