Tony Ahmad

DO NOT BUY FROM WBM OF ARLINGTON. My experience with this dealership has been an absolute nightmare from start to finish. I bought a vehicle here that came with continuous, major m My experience with this dealership has been an absolute nightmare from start to finish. I bought a vehicle here that came with continuous, major mechanical problems—and was sold a warranty alongside it that turned out to be completely useless. Vehicle & Warranty Issues: Uncovered Repairs: The warranty failed to cover a broken A/C system, forcing me to pay out-of-pocket and eventually purchase a whole second warranty just to protect myself. Major Repairs: I had to pay out-of-pocket for a new radiator and a broken, leaking axle. Unresolved Defects: The tire pressure light has been on since day one. Every time I brought it in, I was assured it was fixed, yet it stays on. Extra Costs: Delay after delay resulted in two extra days of rental car fees that I had to pay for. Customer Service & Licensing Issues: Communication Breakdown: Whenever I try calling to resolve these issues, I rarely get a response. When someone finally answers and I explain my situation, I am either left on hold indefinitely or outright hung up on. Delayed Tags: It took two months to receive my actual license plates, forcing me to drive around with expired temporary tags. Ignored Requests: I submitted a formal request with Ash to cancel and refund the original useless warranty, but that request was completely ignored. Neither Ash nor WBM has honored their word. The lack of accountability, atrocious communication, and refusal to process a simple cancellation request are unacceptable. I am officially filing complaints with the Better Business Bureau (BBB) and the Virginia Motor Vehicle Dealer Board. More

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