Tony Bonessa | Page 16

The staff are amazing, always friendly and courteous. Very clean and have a nice waiting area Very clean and have a nice waiting area More

by cuevas1435 Verified Customer Verified Customer

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I have great customer service & I don’t have any complaints . I will recommend others complaints . I will recommend others More

by sjgillespie Verified Customer Verified Customer

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Got an appointment right away, but was left puzzled by text messages from the service department. It was not apparent how to dig into what the diagnosis was and what the estimate was. My car sat for 2 day text messages from the service department. It was not apparent how to dig into what the diagnosis was and what the estimate was. My car sat for 2 days because I couldn’t figure that out. When I tried to call the service department, I left messages for Tony that were not replied to. I also left messages in the general “voicemail” mailbox that weren’t replied to. By the time I spoke live with Anthony it was Saturday and the car had to wait until Monday for repairs. I called Monday late afternoon (4:45) and was told the mechanic had it apart but was gone for the day. I was told the next morning that, despite the original diagnosis, I would need 2 hvc door actuators, not one. I came by later that day to get papers out of the car to find the car sitting on the lot still intact…it didn’t look like anything had been touched since I brought it in 5 days earlier. The car was fixed Tuesday. And I was under the impression from my original conversation with Tony that the diagnosis fee of $175 would be deducted off the bill if I had Webb do the work. It was not deducted; a conversation with Tony afterward clarified that I had been mistaken. Webb should have a clearer system for customers to find and understand that diagnosis…the messages seemed geared to highlight the “out of alignment” warning and not the original problem. I’ve responded to lots of text messages but this one was not clear. And the service department should return calls and not simply leave the customer to fend for themselves with those text messages. More

by powerj Verified Customer Verified Customer

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The service manager was very courteous and knowledgeable of what had to be done to the vehicle, and how long the repair would take. Thank you! of what had to be done to the vehicle, and how long the repair would take. Thank you! More

by tlj871@sbcglobal.net Verified Customer Verified Customer

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After having purchased and having my vehicle serviced at another dealer then experiencing Hyundai Highland, I will be staying with Hyundai Highland. Very professional, knowledgeable and provide the best cu another dealer then experiencing Hyundai Highland, I will be staying with Hyundai Highland. Very professional, knowledgeable and provide the best customer service... keep up the good work!! More

by mariannesolorio Verified Customer Verified Customer

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Fast service comfortable relaxed environment friendly helpful staff nice vehicle display good condiments very welcoming helpful staff nice vehicle display good condiments very welcoming More

by gambino142 Verified Customer Verified Customer

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Thank you for your assistance with my car. I appreciate all the help I received. I appreciate all the help I received. More

by kspalmer04 Verified Customer Verified Customer

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All the staff members provided excellent service ,and great care in our car needs , they are without a doubt the best in the region ! great care in our car needs , they are without a doubt the best in the region ! More

by m0nq3yk0n3 Verified Customer Verified Customer

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Fast, quality , friendly service. I had my oil changed, tires rotated and brakes check up done I had my oil changed, tires rotated and brakes check up done More

by TOLLEYLA Verified Customer Verified Customer

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This dealership is wonderful! The service department is top notch! The sales people are very friendly and customer oriented. Everyone goes above and beyond to please their custome The service department is top notch! The sales people are very friendly and customer oriented. Everyone goes above and beyond to please their customers. More

by jstufft12 Verified Customer Verified Customer

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