Tony Burkhalter | Page 13

Above and Beyond!!! Each year my family travels to San Destin together. (Me, wife, son, daughter, granddaughters) We come from three directions and converge from my hous Each year my family travels to San Destin together. (Me, wife, son, daughter, granddaughters) We come from three directions and converge from my house in Auburn. We left Weds July 15th and traveling down 82 my daughter's Enclave had a transmission issue requiring it to be towed back to Montgomery. That meant dropping it off there and then my wife and I driving back to Auburn to get another car. On the way back we ran into a huge rainstorm that made us late. I called Tony Burkhalter and told him it would be after closing before we got back to the dealership. No problem he said, I'll wait for you. When we got there he had my daughter's car inside so we could unpack and repack into my wife's car. He wasn't sure at the time if the repair would be done before we returned on Monday but said he would do his best. He called before the week was out to let us know it was fixed! On Monday we took my wife's car to pick up my daughter's Enclave. This time it wasn't the rain that stopped us, but a horrific 10 car wreck on 85 with fatality. Traffic stopped both directions. I called Tony to tell him we would be late again. No problem, I'll wait for you! Again he had the Enclave inside and assisted us unpacking and repacking the cars. This man is one in a hundred service advisors that doesn't just do his job but steps outside the box to make sure his customers are taken care of with the least inconvenience. Don't lose him Classic! You can't replace him. More

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Sales Experience = 5 star; Delivery Experience = 1 star My time with the Sales and Finance team was great. When my car was delivered that is when the nightmare began. The detail on my brand new 2015 SUV was My time with the Sales and Finance team was great. When my car was delivered that is when the nightmare began. The detail on my brand new 2015 SUV was horrible. Dirt everywhere, could not even see out the front windshield. In addition there were scratches at every door handle including a deep groove above the drivers side handle. When I refused to take the care it went back to the detail department to be picked up in 2-3 days. Upon my return the detail was great but the deep groove was covered with touch up paint. Unacceptable. I declined to take the SUV until that door was fixed correctly. 2-3 days later I returned and the groove was fixed, the scratches were gone and the detail was perfect. So why did it take 1-2 hours for me to pick it up? Well, the detail lost my key. Really? How does a car dealership who deals with keys on an hourly basis loose a key? They had to rekey my car ($500 key...not at my expense) and showed me how to reprogram my 2nd key that was at home. Horrible Delivery experience. More

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No AC Service advisor was cordial, quick to Get me in for warranty work; checked on me and family to provide snacks and water while we waited Service advisor was cordial, quick to Get me in for warranty work; checked on me and family to provide snacks and water while we waited More

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Road trip trouble My family and I were on a trip to the beach when we got a flat on the highway, made it to this dealership and Tony Burkhalter jumped into action, put My family and I were on a trip to the beach when we got a flat on the highway, made it to this dealership and Tony Burkhalter jumped into action, put us to the front of the line, fixed our tire, gave my kids popcorn and water, and we were on the road in less than 1 hour! We are so thankful to Tony and his team for taking care of us and getting us to the beach without too much delay! This is a great GMC dealership! Thank You Tony and Classic GMC! More

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great customer service Tony took great care of us, as always. The vehicle was ready at the time he estimated. Both issues were resolved. He walked with us to finish the p Tony took great care of us, as always. The vehicle was ready at the time he estimated. Both issues were resolved. He walked with us to finish the paper work and explained in detail was done. More

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Ignition Key Issue Visited Classic Buick for a scheduled "key fix" and Tony Burkhalter handled everything in his usual courteous and professional manner. Taking a car in Visited Classic Buick for a scheduled "key fix" and Tony Burkhalter handled everything in his usual courteous and professional manner. Taking a car in for service is never something that I look forward to but the folks at Classic make the experience less painful. Bob A. More

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GMC Recall Tony is an excellent representative for General Motors and Classic GMC. I could not have asked for a better experience. I was written up promptly, s Tony is an excellent representative for General Motors and Classic GMC. I could not have asked for a better experience. I was written up promptly, serviced promptly and ready to go in record time. I am glad they are in the Montgomery area. H Davis, CEO Southern Controls, Inc. More

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Service Dept attitude and willingness to help is fantastic! I was stranded on the I-65 while traveling & Tracy Graham-service assistant manager handled everything for me- like I was their most important custome I was stranded on the I-65 while traveling & Tracy Graham-service assistant manager handled everything for me- like I was their most important customer! More

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Excellent service adviser I have owned Cadillacs for years. Tony Burkhalter has been my service adviser for many of those years. Tony goes over and beyond what is required. I have owned Cadillacs for years. Tony Burkhalter has been my service adviser for many of those years. Tony goes over and beyond what is required. Before I retired sometimes I would be late getting back to Montgomery. Tony always made arrangements for me to get my vehicle. I am sure you have many great employees but I'm sure you don't have a more dedicated employee. You are so fortunate to have Tony. Have no idea what he is paid but I'm sure it's not what he is worth!! Thanks so much Tony!! More

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Great service that turned into trading trucks Tony is the best Service Advisor. He always goes above and beyond my expectations. The new GMC trucks in the showroom caught my eye, and when th Tony is the best Service Advisor. He always goes above and beyond my expectations. The new GMC trucks in the showroom caught my eye, and when they provided me with a complimentary trade-in valuation, I couldn't believe how affordable it would be to get into a new truck. I traded on the spot. I highly recommend this dealership. More

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