Tony Burkhalter
Tony Burkhalter at Mullinax Buick GMC

Tony Burkhalter | Page 4

Service Advisor

Mullinax Buick GMC

833 Eastern Blvd
Montgomery, AL 36117

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4.6
154 Reviews
4.6

154 Reviews

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154 Reviews of Tony Burkhalter

March 02, 2024

Dealership Rating
Employee Rating

I drop my car for service, the was complete within 24 hours of the dropoff time. More

by AMPS252
Service Price Transparency
Service Communication
Recommend Dealer
No
Mar 02, 2024

Mullinax Buick GMC responded

Hello Amps252, I am sorry to see that we did not earn a 5 star review, please contact me directly at 334-851-8000 so that we can speak and you can give me some pointers on how to improve our service. Thank you for the feedback.. Esteban Ramirez General Manager Mullinax Buick GMC/ Mullinax Cadillac (334)851-8000

March 02, 2024

Dealership Rating
Employee Rating

Worst experience ever! !! They had my Truck for almost 2 weeks for water leaking inside when it rains just to tell me they didn’t see a leak. I get it back 2 days later it’s More

by CHIEF0676
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 02, 2024

Mullinax Buick GMC responded

Hello Chief0676 I’m sorry to hear about your frustrating experience with your truck and the lack of loaner vehicle availability, loaner vehicles are a courtesy and should be asked for in advance when scheduling an appointment. It’s disappointing that the issue wasn’t resolved despite the lengthy time your vehicle was in our care as you know water is fluid and it can come from many angles, leaks are extremely hard to find, we used the car wash tunnel to try locate your leak without success and as you mentioned in your review it only started to happen again after the last few days heavy rain. Your feedback is important. If you need further assistance, don’t hesitate to reach out. Esteban Ramirez General Manager Mullinax Buick GMC/Mullinax Cadillac (334)851-5000

February 29, 2024

Dealership Rating
Employee Rating

Good cxxxxxxxx xxxx xxxxx xxxxxx xxxxxxx cxxxxx cxxxx xxxxxxx cxcx cxcx cx cc cx cx More

by JAYBIRDFARMS
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Saadiq Shakur , Chris Blackwell, Chance Dicus, Danny Howard, Chris Sandefur

Mar 01, 2024

Mullinax Buick GMC responded

Dear JAYBIRDFARMS, It's fantastic to know that we've met your expectations. Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service. We truly appreciate your support and hope to have the pleasure of serving you again soon. If you have any further feedback or questions, please don't hesitate to reach out. Thanks again for choosing Mullinax Montgomery! Esteban Ramirez General Manager Mullinax Montgomery (334)851-8000

February 15, 2024

Dealership Rating
Employee Rating

Very friendly, very professional. Chris done a fantastic job assisting me with any of my needs. More

by ALKELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Blackeney, Sabrena Mitchell, Anna Grace Scoggings, Christopher Smith, Justin Worthington

Feb 15, 2024

Mullinax Buick GMC responded

Thank you for your kind review! It's wonderful to hear that Chris provided you with fantastic assistance and that you found our team both friendly and professional. We're here to help with any needs you might have, so don't hesitate to reach out.

February 05, 2024

Dealership Rating
Employee Rating

I have been waiting for about 2 months to get a part for my car. That’s awful!!!! More

by bessiesharp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Smith

Feb 07, 2024

Mullinax Buick GMC responded

Thank you for your feedback, Bessie. We're genuinely sorry to hear about the lengthy wait for your car part and understand your frustration. We are committed to improving our service and ensuring a smoother process for our customers.

February 01, 2024

Dealership Rating
Employee Rating

You provide excellent service, and have very good people. Especially Tony B. Reasonably comfortable waiting area. More

by PHXDAVIS510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2024

Mullinax Buick GMC responded

Thank you for your positive feedback! We're delighted to know that you received excellent service from us and found Tony B. to be especially noteworthy. It's also great to hear that our waiting area met your comfort needs. Our team values your satisfaction and aims to create a welcoming environment for all our customers.

February 01, 2024

Dealership Rating
Employee Rating

Tony Burkhalter is wonderful. Nothing but good things to say. He takes care of us and I appreciate him. More

by MATTHEWJOHNSON0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Saadiq Shakur

Feb 02, 2024

Mullinax Buick GMC responded

Thank you for your glowing review, Matthew! We're so pleased to hear about your positive experiences with Tony Burkhalter. His dedication to taking care of our customers is truly appreciated, and it's great to know he has made such a positive impact on your visits.

January 21, 2024

Dealership Rating
Employee Rating

Service representative, Tony Burkhalter did an excellent job. Always helpful and consistent. Car problem handled. More

by Jwhite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2024

Mullinax Buick GMC responded

Thank you for your review! It's wonderful to know that Tony Burkhalter provided excellent service and was consistently helpful in handling your car problem. We pride ourselves on our team's ability to effectively address our customers' needs. Your satisfaction is our top priority.

January 18, 2024

Dealership Rating
Employee Rating

I had absolutely no problem with scheduling my vehicle for service. Tony was exceptional. My vehicle was ready when promised and cleaned. More

by LASNOOPIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

Mullinax Buick GMC responded

Thank you for sharing your experience. It's fantastic to hear that scheduling your service was seamless and that Tony provided exceptional assistance. We're glad your vehicle was ready on time and cleaned to your satisfaction. Your feedback is greatly appreciated!

January 18, 2024

Dealership Rating
Employee Rating

From the time we walked in the door we were made to feel comfortable and special. EVERYONE was so nice. Thomas, Chris. Shak and Tony in Service. We felt welcomed. If you gotta spend money it's nice to do More

by SEALCAY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Saadiq Shakur, Thomas Jackson, Freddy Vargas , Chris Sandefur

Jan 19, 2024

Mullinax Buick GMC responded

Thank you for your feedback. It's heartening to hear that Thomas, Chris, Shak, Tony, and the rest of our team made you feel comfortable, special, and truly welcomed. We believe in creating a positive environment where every customer feels appreciated, especially when making important decisions. Your recognition of our team's efforts is very much valued!

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