Tony Burkhalter | Page 4

Mullinax Buick GMC responded

Hello Amps252, I am sorry to see that we did not earn a 5 star review, please contact me directly at 334-851-8000 so that we can speak and you can give me some pointers on how to improve our service. Thank you for the feedback.. Esteban Ramirez General Manager Mullinax Buick GMC/ Mullinax Cadillac (334)851-8000

Mullinax Buick GMC responded

Hello Chief0676 I’m sorry to hear about your frustrating experience with your truck and the lack of loaner vehicle availability, loaner vehicles are a courtesy and should be asked for in advance when scheduling an appointment. It’s disappointing that the issue wasn’t resolved despite the lengthy time your vehicle was in our care as you know water is fluid and it can come from many angles, leaks are extremely hard to find, we used the car wash tunnel to try locate your leak without success and as you mentioned in your review it only started to happen again after the last few days heavy rain. Your feedback is important. If you need further assistance, don’t hesitate to reach out. Esteban Ramirez General Manager Mullinax Buick GMC/Mullinax Cadillac (334)851-5000

Mullinax Buick GMC responded

Dear JAYBIRDFARMS, It's fantastic to know that we've met your expectations. Your feedback means the world to us and serves as a motivation for our team to continue delivering exceptional service. We truly appreciate your support and hope to have the pleasure of serving you again soon. If you have any further feedback or questions, please don't hesitate to reach out. Thanks again for choosing Mullinax Montgomery! Esteban Ramirez General Manager Mullinax Montgomery (334)851-8000

Mullinax Buick GMC responded

Thank you for your kind review! It's wonderful to hear that Chris provided you with fantastic assistance and that you found our team both friendly and professional. We're here to help with any needs you might have, so don't hesitate to reach out.

Mullinax Buick GMC responded

Thank you for your feedback, Bessie. We're genuinely sorry to hear about the lengthy wait for your car part and understand your frustration. We are committed to improving our service and ensuring a smoother process for our customers.

Mullinax Buick GMC responded

Thank you for your positive feedback! We're delighted to know that you received excellent service from us and found Tony B. to be especially noteworthy. It's also great to hear that our waiting area met your comfort needs. Our team values your satisfaction and aims to create a welcoming environment for all our customers.

Mullinax Buick GMC responded

Thank you for your glowing review, Matthew! We're so pleased to hear about your positive experiences with Tony Burkhalter. His dedication to taking care of our customers is truly appreciated, and it's great to know he has made such a positive impact on your visits.

Mullinax Buick GMC responded

Thank you for your review! It's wonderful to know that Tony Burkhalter provided excellent service and was consistently helpful in handling your car problem. We pride ourselves on our team's ability to effectively address our customers' needs. Your satisfaction is our top priority.

Mullinax Buick GMC responded

Thank you for sharing your experience. It's fantastic to hear that scheduling your service was seamless and that Tony provided exceptional assistance. We're glad your vehicle was ready on time and cleaned to your satisfaction. Your feedback is greatly appreciated!

Mullinax Buick GMC responded

Thank you for your feedback. It's heartening to hear that Thomas, Chris, Shak, Tony, and the rest of our team made you feel comfortable, special, and truly welcomed. We believe in creating a positive environment where every customer feels appreciated, especially when making important decisions. Your recognition of our team's efforts is very much valued!