Tony Carbajal

Always friendly and professional every step of the way. The service writer explained everything. Car was fine on time no Hassell’s! The service writer explained everything. Car was fine on time no Hassell’s! More

by WGH3475 Verified Customer Verified Customer

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Santa Barbara Lexus has always been exceptional in providing excellent customer service. I highly recommend them. providing excellent customer service. I highly recommend them. More

by BLRACHIE Verified Customer Verified Customer

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Great customer service in all the right areas. . Fast service department. With great turnover time. . Fast service department. With great turnover time. More

by MIKENGUYEN1631 Verified Customer Verified Customer

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Excellent service. Be there again pn my nxt services. Highly recommended to my friends w/ Laxus cars. Be there again pn my nxt services. Highly recommended to my friends w/ Laxus cars. More

by Teofilo Jose Verified Customer Verified Customer

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Check in staff good . Service people changed all of my settings- horrible!!! the last thing a customer wants is to have all their personal settings Service people changed all of my settings- horrible!!! the last thing a customer wants is to have all their personal settings More

by kate Verified Customer Verified Customer

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I love shopping with Jonathon. He’s one of the best salesman in the universe very knowledgeable very intelligent very respectful very nice very helpful. Very happy very caring. ver He’s one of the best salesman in the universe very knowledgeable very intelligent very respectful very nice very helpful. Very happy very caring. very responsible. I got a best deal with him. He helped me a lot. The only reason I bought a car from Santa Barbara Alexa because he’s the best and I love shopping at Santa Barbara Lexus. I’m very happy feeling very special. Thanks for all the help and love. More

by paul.singh6137 Verified Customer Verified Customer

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Failed to honor Certified Warranty. I took my in for service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indic service and they found that the front lower control arm bushings were starting to tear/separate from the metal. They followed up with and email indicating they were in need of "urgent repair". I asked them to fix them on my warranty and they declined saying the parts had to fail before they would repair. I checked this out and found that failure on the road is very dangerous. I took my concern though the Lexus appeal process all the way to Lexus Excusive Office. They told me that it was a dealership decision and there was nothing they would do about it. This is a safety issue and the dealer is acting in bad faith. More

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Service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service I had service on my Lexus. I stopped in last week unannounced; I was aware I had a free afternoon. The service department was wonderful. The service mgr. inquired about any problems I may have had and did the full service on my car. Thank you! More

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Best service I’ve ever had! Efrain and his team are very professional and make the process easy and comfortable. Thank you guys! I will definitely be using the ser I’ve ever had! Efrain and his team are very professional and make the process easy and comfortable. Thank you guys! I will definitely be using the service again. More

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Outstanding Service Once again DCH Lexus of SB has been outstanding in their service. Thank you to Efrain Lopez and his team, including all the mechanics (Tony Carbajal) Once again DCH Lexus of SB has been outstanding in their service. Thank you to Efrain Lopez and his team, including all the mechanics (Tony Carbajal) for taking care of my car and making sure I'm safe. More

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