Tony Cruz

Update: It's 9/10/24, Niles was to overnight me paperwork on 8/27/24 and still no paperwork. Temp tags are expiring for 7th time. I contacted Koons rather irritated, i did you the term "This xxxx paperwork on 8/27/24 and still no paperwork. Temp tags are expiring for 7th time. I contacted Koons rather irritated, i did you the term "This xxxx needs to get done". I believe after almost 7 months I get to use a curse word. They didnt like that word and Accounting Dept placed me o "hold". As i type this still on hold for 14 mins and counting. Beforeplaced on hold they said they are not getting email responce from Finance. I suggested to the Accounting dept they need to walk to an office to get a personal responce. She said she would send ANOTHER email. Hold time now 18+ min.... More

Report | Print

DO NOT TRUST THEM! !!!! Terrible customer service. Multiple salesMEN treated me terribly and lied to me . I found the car I wanted online and called about it. Eddie s !!!! Terrible customer service. Multiple salesMEN treated me terribly and lied to me . I found the car I wanted online and called about it. Eddie said Friday evening he would work out some numbers and call me back that evening. I called in the morning and someone else (Chris) picked up where he left off and said Eddie would call when he was out of the meeting. I called two hours later and Eddie and Chris worked out the final details and we agreed on a number. Eddie said he would call back in about 30 minutes with the details after the paper work was done so I could set up a wire transfer. I was elated. I continued to delay and disrupt my plans for the day and called 2 hours later. I got the run around and they said he would call when the opened on Sunday. I called Sunday and hear Eddie said "Sorry, the car sold". They flat out lied to me, and in the mean time kept me from going out of town to see another car I'd set up and test drive for. You know they effort that goes into picking car you are willing to spend 26K on- they are just xxxxty xxxxxxxx. I don't know why I trusted them. More

Report | Print

Purchased a Ford F-450 for $91K. After telling them I didn't need financing, they told me that they could get me 0% financing from Ford Motor Credity and that they would knock $750 o After telling them I didn't need financing, they told me that they could get me 0% financing from Ford Motor Credity and that they would knock $750 off the purchase price so I agreed. Suddenly I get inundated with credit report searchs from at least 20 banks as Koons instead decided to shop my application to anyone and everyone, this activity knocked 30 points off my 800 FICO score. When I show up to take delivery on the car, there is almost no fuel in the tank. The salesman at first wouldn't deliver me the car with a full tank until I threatened to walk (having driver 3 hours to get there). He finally acquiesced, seems to me dropping $91K on a pick up truck ought to get me a free tank of gas. The worst part was after waiting a month, I still hadn't received my registration. I called several times to inquire before I finally get a response from their title clerk. She tells me that they filed for the registration 27 days after I took delivery and that the reason for this ridiculous delay is because "the paperwork had to go to several other desks" before it got to her. I'm sorry but exactly where did it need to go? China?? This dealership is the absolute worst customer experience and customer service I have ever experienced and I have bought over 100 cars in my lifetime. DO NOT DO BUSINESS WITH KOONS!!!! More

Report | Print

Stay Away from Koons Falls Church Sales persons that lie about the vehicles they are selling and try to hide defaults. Operators that intentionally send you to phones with no one on Sales persons that lie about the vehicles they are selling and try to hide defaults. Operators that intentionally send you to phones with no one on them. Finance departments that lie and mis-sell products. End-to-end business plans that would make any crook happy. Save yourself the heartache and go to real dealership. With any luck this one will disappear. More

Report | Print

Today I got my Honda Pilot from Koons Falls Church Ford It is the best deal I have, I drove from Charlottesville, VA to Koons Falls Church Ford Because They offered Best Deal. High Quality of Servi Ford It is the best deal I have, I drove from Charlottesville, VA to Koons Falls Church Ford Because They offered Best Deal. High Quality of Service, Financial programs Gold Coverage for 3 years. Lux care Service for protecting the Vehicles. One of the Koons team Mr. Louai AlChami .. My Sales Specialist Did Best job for Offering the Pilot ( Great Deal, Low Price of Market, Best Service Until My Honda Pilot Delivered at my house Safety at the Time ). Mr. Louai the Best in Koons Falls Church Ford Dealership. Thanks Mr. Louai, Thanks Koons Falls Church Ford Company. More

Report | Print

Bad Experience with Pedro and his manger Joe At the time of the purchase Pedro behaved really well with me and he did assure that I will receive my cars floor mats by mail in a couple of days, At the time of the purchase Pedro behaved really well with me and he did assure that I will receive my cars floor mats by mail in a couple of days, as this was part of the purchase and the offer I got with my car. However, after I came back to New Jersey with the car, I kept following up with him through phone call/Text messages and he kept keeping me on hold for a month ! After a months time , he mentioned that they cannot give me the floor mats offer anymore ! I then reached out to his manager Joe , he behaved very rudely with me and spoke in a very arrogant language , and started asking for proofs of mine and Pedros conversation. And then later hung up the phone on me without resolving the matter. More

Report | Print

Bad experience When the car was delivered by the salesman, I was told I should have received paperwork from the Finance Department. i did not. I signed off on "est When the car was delivered by the salesman, I was told I should have received paperwork from the Finance Department. i did not. I signed off on "estimated fees" and was charged over and above what I was verbally told would be charged. Contacted Finance Department at least 8 times with ZERO RESPONSE. Never got a refund for the overcharge and was never contacted by the dealership. I contact every tier in the finance department including the General Manager with NO followup. Horrible experience. More

Report | Print

Excellent customer service I walked in on Sunday and there was Tony Henien was working with me that day .The place was busy , i waited for awhile for trading my Lexus 2012 I walked in on Sunday and there was Tony Henien was working with me that day .The place was busy , i waited for awhile for trading my Lexus 2012 plus to purchasing the Ford Mustang 2017 Ecoboost with Metallic red color which is I was looking for . I had been shopping around Jaguar , Lexus , Corvette ... But then i decided to Koons Falls Church Ford because most of my family always come here , They are in love with FORD !!! Reasonable , and People here are nice .Thanks to the manager ( tall guy I am sorry i forgot his name ) and Tony Cruz , They never pushed me or Forced me to buy extra services . Tony Henien worked very hard and honest , Patience , showing me car and explained about it Delete review More

Report | Print

Good customer service From finance to used dealer sales and service. they understand what a customer needs and wants. Will recommend to friends who are looking for cars. From finance to used dealer sales and service. they understand what a customer needs and wants. Will recommend to friends who are looking for cars. More

Report | Print