Tony Deleon
Tony Deleon at Southlake Nissan

Tony Deleon

Service Manager

Southlake Nissan

4201 E Lincoln Hwy
Merrillville, IN 46410

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4.3
18 Reviews

Hello my name is Tony i have been in automotive for 30 years. some of my hobbies are i enjoy sports, concerts and music. Some hobbies involve working on classic cars and anything involving the great outdoors.

4.3

18 Reviews

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18 Reviews of Tony Deleon

September 30, 2025

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Left grease all over my truck after an oil change and didn't even apologize. Slow and expensive More

by Jan B
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Recommend Dealer
No
Oct 06, 2025

Southlake Nissan responded

Hi Jan, I understand your frustration, We have been talking about this for a while now. We understand the grease marks are not acceptable. What else would you like? As stated we cannot do anything about the paint, as Nissan will not cover it. That has nothing to do with us. We want nothing more than to work on your vehicle. We offered you a free detail not just a car wash. I personally wouldn't accept just a simple car wash either. We will detail the truck if that makes up for the grease marks. They will hand wash it, clean the wheels, clean all your windows inside and out, and completely detail the inside. It wont be just a quick hour long detail. If that will help make up for the grease marks ,thats what we will offer. Thank you and have a great day!

Sep 30, 2025

Jan B responded

Got the same reply back 3 or 4 weeks ago when I first complained and nothing. Tony did reach out today after this review and I am sorry offering a free car wash a month later is crappy

September 22, 2025

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Great place with great service recommend to anyone who like a calm and easy process More

by joshua.andrson755
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Carlos Maldonado, Brian Jensen , Joshua Anderson

Sep 23, 2025

Southlake Nissan responded

Thank you for sharing! We're glad you enjoyed a calm and easy process with us. We truly appreciate your recommendation!

September 20, 2025

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Best dealership hands down. Nick,Brian,Carlos,&Tony are outstanding & will absolutely take very good care of you. More

by sloankevin
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Recommend Dealer
Yes
Sep 22, 2025

Southlake Nissan responded

Thank you for the kind words! We’re thrilled to hear that Nick, Brian, Carlos, and Tony provided outstanding service. We truly appreciate your trust and recommendation!

September 16, 2025

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The workers in the service department at Southlake Nissan are continuously helpful whenever I need a question answered or a problem looked at with my car. More

by afornic
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Recommend Dealer
Yes
Sep 17, 2025

Southlake Nissan responded

Thank you for your kind words! We’re so glad our Southlake Nissan service team is always able to help with your questions and keep your car running smoothly. We truly appreciate your trust in us!

August 24, 2025

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Always a pleasure to bring my vehicle in to be serviced. Techs are always fantastic. More

by chrispartridge
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Recommend Dealer
Yes
Aug 25, 2025

Southlake Nissan responded

Thank you for your kind words! We’re thrilled to hear our techs continue to provide fantastic service, and we look forward to seeing you again.

August 15, 2025

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My fluids were not topped off. I was supposed to get a call when service was completed did not happen. My underbelly carriage is not properly hooked up when I called about my exten More

by trudledge91
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Recommend Dealer
No
Aug 18, 2025

Southlake Nissan responded

Trudledge, we are extremely sorry to hear about this experience. We would like to talk about this situation with us. WIth your actual name not being on the review, or what kind of car you drive it is hard for us to find out who you are, and how to contact. If you could please respond to this with your full name, and what car you have so we can further investigate. Thank you!

August 14, 2025

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Southlake Nissan is outstanding. They are knowledgeable and professional. Brian, Ryan, Carlos and Nick in service are the best. The entire service team works hard for the customer. More

by Lainey
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas Barrett, Carlos Maldonado, Brian Jensen , Ryan, Will.

Aug 18, 2025

Southlake Nissan responded

Thank you for the wonderful feedback! We’re so glad to hear that Brian, Ryan, Carlos, Nick, and our entire service team provided you with knowledgeable and professional care. We’ll be sure to share your kind words with them. And a big shoutout to Will B. for being your go-to in sales! We truly appreciate your recommendation and look forward to serving you again.

August 13, 2025

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Excellent service and employee's. Love Southlake Nissan!! Will be buying my next car there for sure! More

by SueHoevet
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Recommend Dealer
Yes
Aug 14, 2025

Southlake Nissan responded

Thank you so much for your kind words! We’re thrilled to hear you love Southlake Nissan and had an excellent experience with our team. We look forward to helping you find your next car when the time comes!

July 24, 2025

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I always have a great experience when having my car serviced at Southlake Nissan. The service is quick and friendly. More

by shawn_adams76
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Recommend Dealer
Yes
Jul 25, 2025

Southlake Nissan responded

Thank you for the kind words! We're thrilled to hear that you consistently have a great experience with our service team at Southlake Nissan. We appreciate your continued trust and look forward to seeing you next time!

July 18, 2025

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When I purchased my vehicle I was told I can take it anywhere as long as I have a paper trail for if anything happens for my warranty. The warranty said I needed permission to go else where. Which I got More

by brianariley0223
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Recommend Dealer
No

Other Employees Tagged: Greg Chip , Nick Reed was me dealer that's not there not more

Jul 23, 2025

Southlake Nissan responded

Hi brianariley0223, we are sorry to hear about your recent experience. I spoke with our Service Manager about your situation. We understand how frustrating things can get. I would like to make it clear we want nothing more to work on your vehicle. If the warranty denies the claim we can only do so much passed that. You have visited us twice in the past 2 years. The reasoning warranty denied your claim because of you were not following the proper maintenance schedule for that vehicle. If you would like to speak more on this situation please call Tony our Service Manager at (219) 947-1600 (EXT: 1119). Thank you!

Jul 24, 2025

brianariley0223 responded

I got told I can take it anywhere i want as long as i had the paper trail when i bought the car! Thats what my dealer told me! I took my car to a different shop and the warranty company said all they needed was a written approval saying i was good on taking it somewhere else! Your service manager and the supervisor say they will not write out anything. I didnt need to take my car to you guys because i was told i could take it else where. You guys wanted the money that the warranty was going to give you guys. So of course you guys were going to deny to write out a simple letter that my warranty company needed.

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