Tony Escalante
Tony Escalante at Maserati Jacksonville
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Tony Escalante | Page 5

Service Advisor

Maserati Jacksonville

7137 BENTLEY RD.
Jacksonville, FL 32256

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4.2
49 Reviews
4.2

49 Reviews

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49 Reviews of Tony Escalante

July 23, 2022

Dealership Rating
Employee Rating

Classy car,…. Classy service ! Top notch . Pick up and delivered so convenient. Thank you very much. More

by RUTH_WARE
Recommend Dealer
Yes
Aug 02, 2022

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience, and look forward to working with you again soon.

July 23, 2022

Dealership Rating
Employee Rating

Great service Tony was very good, explained everything, was ready sooner than expected No surprises More

by STANZOE
Recommend Dealer
Yes
Aug 02, 2022

Maserati Jacksonville responded

We appreciate your kind feedback about your service and thank you for taking the time to leave us a review! We look forward to seeing you again in the future.

July 05, 2022

Dealership Rating
Employee Rating

Tony the new service representative in the Bentley division is giving 150% and I’m very happy with his customer service and knowledge today helping me figure something out. Bentley service. More

by Susan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jul 06, 2022

Maserati Jacksonville responded

Thank you, Susan for sharing what awesome service you received from our team! Your kind words and a 5-star rating mean so much to us, and we hope to continue providing you great service for the years to come!

July 04, 2022

Dealership Rating
Employee Rating

Very professional and courteous service. I was seen and my car was serviced in a very timely manner. More

by DRPEPIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Craig Landry , Deven Abbott

Jul 05, 2022

Maserati Jacksonville responded

Thank you for sharing what awesome service you received from our team! Your kind words and a 5-star rating mean so much to us, and we hope to continue providing you great service for the years to come!

June 07, 2022

Dealership Rating
Employee Rating

Not very helpful to my needs I did not feel I was on a red carpet program More

by carljablonski50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jul 06, 2022

Maserati Jacksonville responded

Mr.Jablonski, It is really unfortunate that you didn't feel an excellent experience, as that is what we strive for. Your vehicle was towed in to us after hours on Saturday. We completed the work on your vehicle and had it delivered to your home the following day. We are always open to feedback so please feel free to let us know how was can do better by our customers. Wishing you all the best TJ Samhouri General Manager

May 28, 2022

Dealership Rating
Employee Rating

First off the facility is beautiful. Second Tony Escalante our service consultant took excellent care of us. He was very professional and friendly. Thirdly Tarrell Williams did an excell More

by harmstead
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lenny Matolka , Tarrell Williams

May 31, 2022

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service and sales team, and look forward to working with you again in the future.

May 17, 2022

Dealership Rating
Employee Rating

Tony Escalante awesome 🤩 service consultant very attentive to your needs,his timing is on point More

by april.washington
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 19, 2022

Maserati Jacksonville responded

Thank you for the great review! We are so pleased to hear about your positive experience with our service team, and look forward to working with you again in the future.

May 16, 2022

Dealership Rating
Employee Rating

The work was done correctly and efficiently. It was nice having the part on hand. More

by ANDO28CALI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 17, 2022

Maserati Jacksonville responded

Thank You for the 5-star review! We are happy to hear that your experience was excellent! We look forward to working with you again in the future.

May 06, 2022

Dealership Rating
Employee Rating

The work was not done completely. Now I have several issues that did not exist when I brought the car to you. A 1984 Rolls Royce Silver Spur is a beautiful classic according to my r More

by BENANDJON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jul 06, 2022

Maserati Jacksonville responded

Ben, Thank you for bringing your concerns to our attention. We take great pride in our work whether it is a Honda or Rolls Royce, Classic or New, and anything in between. Please accept our apology if your vehicle was not up to your expectations. Our goal is always to achieve 100% satisfaction with our customers. We do apologize if you did not feel that way. Wish you all the best, TJ Samhouri General Manager

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