Tony Frazier | Page 8

Headquarter Hyundai responded

Thank You so much for your business and taking the time to give the store, Tony Frazier, Chris Moore and Chuck Brumm a 5 star review. I know the Genesis is filled with so much technology that we welcome you to come back and Tony will go over the features again. We have service valet so that when service is due you can simply call/text or set up an online appointment and we will pickup your Genesis, perform the service and return it to you at your convenience. Again, thank you for both your business and writing such a nice review recognizing the staff that helped you during your decision process. I am always here and available to help in any way to enhance and continue giving you our guest a 5 star experience. Sincerely, William J Wolf General Manager Headquarter Genesis w.wolf@hqhyundai.com

Headquarter Hyundai responded

Thank you so much for your business and taking the time to write such a nice 5 star review. Taking the time to recognize Tony Frazier, Shawn Wright and Keith Jamsky in such a nice way really makes my day. We train hard to make sure everyone that does business with Headquarter Hyundai has a 5 star experience and from your review I see that we succeeded. I am always open to suggestions on how to enhance your experience and make it easier to conduct business with us. I have launched a Digital Store "Fast Lane" that allows you to do as little or as much, up to an including home delivery without ever coming into our facility. I look forward to see you in service where we will continue to strive to give you a 5 star experience. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

Headquarter Hyundai responded

Thank You for your business and taking the time to recognize Tony Frazier and give us a 5 star review. You are correct that Covid-19 has shut down factories the world over and shipping times are not even know to us the dealer. I hope to see you in service and thank you again. Sincerely, William J Wolf General Manager Headquarter Genesis/Hyundai w.wolf@hqhyundai.com

Headquarter Hyundai responded

I want to thank you for both your business and taking the time to write a 5 star review and recognizing Tony Frazier, Manny Torres and Keith Jamsky. We train and work to give everyone a 5 star experience. Again thank you for taking your time to write such an outstanding review. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

Headquarter Hyundai responded

I want to say thank you for both your business and taking the time write such a nice review of your experience. I know Tony Frazier wants to make sure all of his customers have an excellent experience. I look forward to seeing you in service when the time comes for your oil change. Again thank you for your business and review. Regards, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

Headquarter Hyundai responded

I want to say thank you for both your business and taking the time to give us a 5 star review. Tony Frazier, is a very knowledgeable and caring Guest Relations Manager. I am glad that your experience was what you wanted. I want every guest to have a 5 star experience at Headquarter Hyundai. I am always happy to insure that you continue to receive a 5 star experience and if there is anything I can do to enhance your experience I welcome the suggestion. I look forward to seeing you in service where I know the 5 star experience will continue. Again thank you for your business and taking the time to write such a nice review. Regards, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com

Headquarter Hyundai responded

WOW, thank you for both your business and taking the time to write such a great review of Tony Frazier, Carl Bohannon and Chris Moore. I really like to see a customer as enthusiastic as you are about your experience at Headquarter Hyundai. I want everyone to receive the treatment and experience you write about. Again, Thank you so much for your business and I look forward to continuing 5 star treatment in our service department. Sincerely, William J Wolf General Manager Headquarter Hyundai/Genesis w.wolf@hqhyundai.com