Tony Park | Page 2

Very professional and perfect customer service experience. Everyone is very nice and friendly. I will recommend for my family and friends. experience. Everyone is very nice and friendly. I will recommend for my family and friends. More

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My service experience with Tony was AMAZING. He was courteous, diligent, and friendly. From the beginning to the end of the service, I was immediately notified and reminded. I highly recommend t He was courteous, diligent, and friendly. From the beginning to the end of the service, I was immediately notified and reminded. I highly recommend this location for professionalism and top notch customer service. Thank you! More

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Dealership provides good service and everything done on time. I am fully satisfied with their work time. I am fully satisfied with their work More

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Great experience! Beyond my expectations - had good coffee and Tony was awesome Will recommended to friends Beyond my expectations - had good coffee and Tony was awesome Will recommended to friends More

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Had a good experience ,all the staff was courteous and Professional. My vehicle was thoroughly checked and returned in no time. Professional. My vehicle was thoroughly checked and returned in no time. More

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Their service is horrible! I arrived 7:40am that morning, I do have an appointment. The advisor Tony Park told me Service B will need about 3 hours to complete, I chose to sta I arrived 7:40am that morning, I do have an appointment. The advisor Tony Park told me Service B will need about 3 hours to complete, I chose to stay on site when I booked the appointment because heading back to buckhead(where I live) and back to dealer is a headache with Atlanta traffic and chose to worked in a guest office for about 2 hours. At about 9:40am, I went out to take a break and also wanted to check my vehicle status through the service/maintenance area window, and realized that my car has not even get worked on yet, because it is parked outside of the service/maintenance factory! I also received several emails via Mercedes-Me connect about Battery critical status, they not only left my car out there for 2 hours, but let the flash on, so the battery drained! I talked to the advisory Tony Park, he only said it is not possible and he will check for me, and he went to serve a customer and let me wait for 20 minutes! When I finally had the opportunity to talk to him again, he immediately admitted that the car has not been started yet, but the Mercedes tech team were starting an all-hands meeting at that time, he told me it's 5 minutes, but I had to wait for 20 minutes again for the meeting ended, and some tech had finally started the work. I asked him how long it will take to finish, he said 1 hour, I started to wondering how a 3 hours job can be done in 1 hour. I asked him to bring me a spec/list that all the services are covered by Service B($550). It took him again about 25 minutes to finally bring me the list because he had to serve another customer! I requested to speak to his supervisor, now Derek Nash showed up, and both Tony Park and Derek Nash promised me that EVERYTHING on the Service B list will be completed, no item will be skipped, and it will be done in about 55 minutes(the car also had a recall). I decided to continue to wait at the dealer. When service was finally completed, it was about 12:10pm! My whole Tuesday morning was gone. But the most ridiculous part is yet to come!!!!! I to be honest never carefully and clearly read all the paper work that any dealer give to me in the past, but this time I did. And not ONLY carefully and clearly read all the paper work, I also compared it with the Service B list Tony Park provided to me, and you know what? The so called Service B, which is a $550 package, the only actual thing they did to my car, is oil change, that's it(there are few checks, yes, but no any other actual work)! The items like brake fluid change on the Service B list, was not done! I ask Tony, and this time he said, and please remember this, and I quote "we(the dealer) only do minimum, the list you have is Mercedes list, recommended list, but not required, we(the dealer) only do minimum, if you want everything on the list, you are looking at $1000". WHAT THE *****???!!! Then why you call it Service B? Why don't you just call it oil change??????????? And why it needs 3 hours!!!!!! Anyway, now Derek Nash walked in again, and VERY "generously" said will give me a "discount" and only charge me oil change, which is $190, a 5-hour-$190-oil-change, so generous! Big thank you Derek Nash! Lesson learned! I am sure I will not do any of my services anymore here. But next time anyone else do service here, don't trust any of their words, just do oil change, and if your car needs anything else, dealer will sure let you know! LOL! WOW man, I just cannot believe this, but trust me Mercedes-Benz of Atlanta Northeast, there are better ways to make money, not like this! Not like this! And most importantly, other people's time is time! We all have a busy life! Shame on you lie to your customer, and shame on you waste 5 hours of my time! More

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Always a pleasure working with Tony. The dealership reviews all my questions and concerns, providing a loaner car when applicable. Minimal life inconvenience when working with this ser The dealership reviews all my questions and concerns, providing a loaner car when applicable. Minimal life inconvenience when working with this service dept More

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Miscommunication regarding length of service time when booked; terrible communication during long wait. Was told 1 to 1 1/2 hours, but three and a half with no updates along the way, even after multiple t booked; terrible communication during long wait. Was told 1 to 1 1/2 hours, but three and a half with no updates along the way, even after multiple texts to the service agent. Car not washed due to broken system. Second time I have had service here and both were terrible. More

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Avoid this person. No reply / no phone call for 3 weeks. This is insane. I need my car back This is insane. I need my car back More

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They are very feiendly & service was very fast & was good . Service dept. Open very early so I can go before I work . Service dept. Open very early so I can go before I work More

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